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~isPartOf:"Total quality management & business excellence : an official journal of the European Society for Organisational Excellence"
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Beziehungsmarketing
32
Relationship marketing
32
Customer satisfaction
21
Dienstleistungsqualität
21
Kundenzufriedenheit
21
Service quality
21
Consumer behaviour
17
Konsumentenverhalten
17
Quality management
13
Qualitätsmanagement
13
customer satisfaction
7
loyalty
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service quality
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Customer value
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Kundenwert
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Learning organization
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Lernende Organisation
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satisfaction
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Customer service
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Hotel industry
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Hotellerie
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Kundenintegration
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Marketing management
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Marketingmanagement
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customer loyalty
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customer value
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relationship quality
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Betriebliche Wertschöpfung
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Einzelhandel
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Gastronomie
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Hospital
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Italy
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Amorim, Marlene
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Bahar, Reyhan
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Barai, Parama
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Başgöze, Pınar
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Boakye, Kwabena G.
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Bouranta, Nancy
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Bravi, Laura
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Bäckström, Ingela
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Cassia, Fabio
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Chien, Chao-Han
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Cho, In Jae
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Chung, Yi-Chan
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Clavel San Emeterio, Mónica
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Dabestani, Reza
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Dahlgaard, Jens Jörn
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Datta, Biplab
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Dey, Soma
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Eriksson, Maria
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Fernández-Ortiz, Rubén
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Ferreira, João J. M.
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Fredheim, Arne
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Fu, Hsin-Pin
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Fuentes Lombardo, Guadalupe
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Gangnes, Marius Tuverud
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Ghosh, Sanjukta
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Gomelj Omerzel, Doris
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González Menorca, Leonor
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Hsu, Chia-Lin
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Hsu, Meng-Hsiang
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Huang, Chio-Lun
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Ingelsson, Pernilla
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
Journal of business research : JBR
468
Journal of retailing and consumer services
466
SpringerLink / Bücher
375
Industrial marketing management : the international journal for industrial and high-tech firms
241
International journal of hospitality management
190
The journal of services marketing
122
The journal of business & industrial marketing
95
Journal of strategic marketing
92
Springer eBook Collection / Business and Economics
87
Journal of the Academy of Marketing Science
86
Asia Pacific journal of marketing and logistics
78
International journal of contemporary hospitality management
78
Journal of hospitality marketing & management
78
Service business
76
The service industries journal
75
Tourism management : research, policies, practice
74
Journal of travel and tourism marketing
73
The journal of product & brand management
73
Springer eBook Collection
70
Marketing intelligence & planning
62
Journal of service management
56
Journal of marketing
54
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
51
Journal of retailing
51
Technological forecasting & social change : an international journal
51
The journal of brand management : an international journal
51
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
50
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
49
Services marketing quarterly
48
Psychology & marketing
46
Journal of service research
45
Journal of business-to-business marketing
43
Journal of promotion management : innovations in planning and applied research
43
European journal of operational research : EJOR
42
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
41
International journal of retail and distribution management
41
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
41
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
41
International journal of production economics
40
Journal of marketing analytics : JMA
38
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ECONIS (ZBW)
32
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1
How social shopping retains customers? : capturing the essence of website quality and relationship quality
Hsu, Chia-Lin
;
Chen, Mu-Chen
;
Kumar, Vikas
- In:
Total quality management & business excellence : an …
29
(
2018
)
2
,
pp. 161-184
Persistent link: https://www.econbiz.de/10011854048
Saved in:
2
A multilevel analysis of customer engagement, its antecedents, and the effects on service innovation
Chen, Ja-Shen
;
Weng, Hua-Hung Robin
;
Huang, Chio-Lun
- In:
Total quality management & business excellence : an …
29
(
2018
)
4
,
pp. 410-428
Persistent link: https://www.econbiz.de/10011854070
Saved in:
3
Service quality evaluation : moderating influences of first-time and revisiting customers
Kuo, Tsuang
;
Chen, Chih Ta
;
Cheng, Wan Jung
- In:
Total quality management & business excellence : an …
29
(
2018
)
4
,
pp. 429-440
Persistent link: https://www.econbiz.de/10011854071
Saved in:
4
Factors influencing consumer loyalty towards 3G mobile data service providers : evidence from Ghana
Ofori, Kwame Simpe
;
Boakye, Kwabena G.
;
Narteh, Bedman
- In:
Total quality management & business excellence : an …
29
(
2018
)
5
,
pp. 580-598
Persistent link: https://www.econbiz.de/10011854104
Saved in:
5
Measuring customer value in commercial experiences
Eriksson, Maria
;
Bäckström, Ingela
;
Ingelsson, Pernilla
; …
- In:
Total quality management & business excellence : an …
29
(
2018
)
6
,
pp. 618-632
Persistent link: https://www.econbiz.de/10011854111
Saved in:
6
Exploring customers' perceptions about Quality Management Systems : an empirical study in Italy
Murmura, Federica
;
Bravi, Laura
- In:
Total quality management & business excellence : an …
29
(
2018
)
12
,
pp. 1466-1481
Persistent link: https://www.econbiz.de/10011919022
Saved in:
7
Topic modelling-based decision framework for analysing digital voice of the customer
Özdağoğlu, Güzin
;
Kapucugil-İkiz, Aysun
;
Çelik, …
- In:
Total quality management & business excellence : an …
29
(
2018
)
13
,
pp. 1545-1562
Persistent link: https://www.econbiz.de/10011962105
Saved in:
8
Improving risk assessment for customer-oriented FMEA
Pisut Koomsap
;
Thuangporn Charoenchokdilok
- In:
Total quality management & business excellence : an …
29
(
2018
)
13
,
pp. 1563-1579
Persistent link: https://www.econbiz.de/10011962110
Saved in:
9
Strategic framework of fitness clubs based on quality dimensions : the blue ocean strategy approach
Vieira, Elsa Regina Monteiro
;
Ferreira, João J. M.
- In:
Total quality management & business excellence : an …
29
(
2018
)
14
,
pp. 1648-1667
Persistent link: https://www.econbiz.de/10011962118
Saved in:
10
The association between perceived value and patient loyalty in public university hospitals in Turkey
Özer, Leyla
;
Başgöze, Pınar
;
Karahan, Ayça
- In:
Total quality management & business excellence : an …
28
(
2017
)
7
,
pp. 782-800
Persistent link: https://www.econbiz.de/10011977041
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