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~accessRights:"restricted"
~person:"Bilgihan, Anil"
~person:"Folse, Judith Anne Garretson"
~person:"Han, Su-Jin"
~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Emotion
13
Consumer behaviour
7
Konsumentenverhalten
7
Service quality
7
Beziehungsmarketing
6
Customer satisfaction
6
Kundenzufriedenheit
6
Relationship marketing
6
Customer service
4
Kundenservice
4
Gratitude
3
Arbeitsverhalten
2
Arbeitszufriedenheit
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Consumer emotions
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Gastronomie
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Intelligence
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Job satisfaction
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Lieferantenmanagement
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Mobile communications
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Mobilkommunikation
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Restaurant industry
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Salespeople
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Satisfaction
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Service performance
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Servicescape
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Supplier relationship management
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Verkaufspersonal
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Work behaviour
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Affect
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Angst
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Anticipatory emotions
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Anxiety
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Appraisal theory
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Attitudes
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Behavioral intentions
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Bilgihan, Anil
Folse, Judith Anne Garretson
Han, Su-Jin
Guchait, Priyanko
4
Huan, Tzung-cheng
4
Prentice, Catherine
4
Alnawas, Ibrahim
3
Cai, Ruiying
3
Delcourt, Cécile
3
Grandey, Alicia
3
Han, Heesup
3
Lee, Lindsey
3
Madera, Juan M.
3
Medler-Liraz, Hana
3
Miao, Li
3
Park, Jungkun
3
Qu, Hailin
3
Svensson, Göran
3
Vinh Van Thai
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Yeh, Shih-Shuo
3
Alrawadieh, Zaid
2
Altinay, Levent
2
Amin, Muslim
2
Arici, Hasan Evrim
2
Back, Robin M.
2
Bufquin, Diego
2
Cervera-Taulet, Amparo
2
Chang, Kuo-Chien
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Chi, Nai-Wen
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Cobanoglu, Cihan
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Dong, Yanan
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Gremler, Dwayne D.
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Gursoy, Dogan
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Han, Spring H.
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Hanks, Lydia
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Houston, Lawrence
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Hyun, Hyowon
2
Ittamalla, Rajesh
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International journal of contemporary hospitality management
2
International journal of hospitality management
2
Journal of business research : JBR
2
Journal of retailing and consumer services
1
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ECONIS (ZBW)
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Satisfaction and positive emotions : a comparison of the influence of hotel guests' beliefs and attitudes on their satisfaction and emotions
Sukhu, Anupama
;
Choi, Hyeyoon
;
Bujisic, Milos
; …
- In:
International journal of hospitality management
77
(
2019
),
pp. 51-63
Persistent link: https://www.econbiz.de/10011988431
Saved in:
2
The impact of servicescape on hedonic value and behavioral intentions : the importance of previous experience
Dedeoğlu, Bekir Bora
;
Bilgihan, Anil
;
Ye, Haobin
; …
- In:
International journal of hospitality management
72
(
2018
),
pp. 10-20
Persistent link: https://www.econbiz.de/10011872661
Saved in:
3
Effect of restaurant manager emotional intelligence and support on front-of-house employees' job satisfaction
Han, Su-Jin
;
Kim, Woo Gon
;
Kang, Sora
- In:
International journal of contemporary hospitality management
29
(
2017
)
11
,
pp. 2807-2825
Persistent link: https://www.econbiz.de/10011799910
Saved in:
4
Service attributes as drivers of behavioral loyalty in casinos : the mediating effect of attitudinal loyalty
Bilgihan, Anil
;
Madanoglu, Melih
;
Ricci, Peter
- In:
Journal of retailing and consumer services
31
(
2016
),
pp. 14-21
Persistent link: https://www.econbiz.de/10011528470
Saved in:
5
Workplace incivility and its effect upon restaurant frontline service employee emotions and service performance
Cho, Meehee
;
Bonn, Mark Andrew
;
Han, Su-Jin
;
Lee, Kyung Hee
- In:
International journal of contemporary hospitality management
28
(
2016
)
12
,
pp. 2888-2912
Persistent link: https://www.econbiz.de/10011611032
Saved in:
6
The road to customer loyalty paved with service customization
Bock, Dora E.
;
Magnus, Stephanie M.
;
Folse, Judith Anne …
- In:
Journal of business research : JBR
69
(
2016
)
10
,
pp. 3923-3932
Persistent link: https://www.econbiz.de/10011553788
Saved in:
7
The road to recovery : overcoming service failures through positive emotions
Lastner, Matthew M.
;
Folse, Judith Anne Garretson
; …
- In:
Journal of business research : JBR
69
(
2016
)
10
,
pp. 4278-4286
Persistent link: https://www.econbiz.de/10011554157
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