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~subject:"Emotion"
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Emotion
Consumer behaviour
1,024
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1,024
Salespeople
940
Verkaufspersonal
937
Customer service
876
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875
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838
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837
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835
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830
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Folse, Judith Anne Garretson
5
Prentice, Catherine
5
Edmondson, Diane R.
4
Gremler, Dwayne D.
4
Hur, Won-Moo
4
Matthews, Lucy M.
4
Medler-Liraz, Hana
4
Agnihotri, Raj
3
Bock, Dora E.
3
Delcourt, Cécile
3
Mangus, Stephanie M.
3
Miao, Li
3
Moon, Tae Won
3
Seger-Guttmann, Tali
3
Zablah, Alex R.
3
Alavi, Sascha
2
Ambrose, Scott C.
2
Bachrach, Daniel G.
2
Bagozzi, Richard P.
2
Barnes, Donald C.
2
Bittner, Gerhard
2
Black, William C.
2
Chaker, Nawar N.
2
Cheshin, Arik
2
Dewani, Prem Prakash
2
Diefendorff, James M.
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Gabriel, Allison S.
2
Gong, Taeshik
2
Gouthier, Matthias
2
Groth, Markus
2
Habel, Johannes
2
Harikrishnan P. K.
2
Ilies, Remus
2
Itani, Omar S.
2
Jones, Eli
2
Kadic-Maglajlic, Selma
2
Kleef, Gerben A. van
2
Locander, Jennifer A.
2
Ludwig, Nadine L.
2
Mulki, Jay P.
2
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Journal of retailing and consumer services
14
International journal of hospitality management
12
Journal of business research : JBR
10
Industrial marketing management : the international journal for industrial and high-tech firms
6
The journal of services marketing
6
Journal of business-to-business marketing
5
The journal of business & industrial marketing
5
Academy of Management journal : AMJ
4
International journal of contemporary hospitality management
4
Journal of service management
4
Journal of service research
4
Journal of service research : JSR
4
The journal of personal selling & sales management : JPSSM
4
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
3
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
3
Journal of marketing
3
Journal of marketing theory and practice : JMTP
3
Journal of service theory and practice
3
Journal of service theory and practice : JSTP
3
SpringerLink / Bücher
3
Tourism management perspectives : TMP
3
Australasian marketing journal
2
Human relations : towards the integration of the social sciences
2
International journal of electronic marketing and retailing : IJEMR
2
International journal of organizational analysis
2
Journal of air transport management
2
Journal of business ethics : JBE
2
Journal of global marketing
2
Journal of organizational behavior : OB ; the internat. journal of industrial, occupational and organizational psychology and behavior
2
Journal of promotion management : innovations in planning and applied research
2
Marketing letters : a journal of research in marketing
2
Middle East journal of management : MEJM
2
Organizational behavior and human decision processes : a journal of fundamental research and theory in applied psychology
2
Personnel psychology : a journal of applied research
2
Psychology & marketing
2
Service business
2
The Cornell hospitality quarterly
2
A Research Agenda for Service Marketing
1
American economic journal
1
Applying predictive analytics within the service sector
1
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ECONIS (ZBW)
201
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1
When and how
sales
manager feedback contributes to
sales
performance : the role of emotional labor and cross-selling
Shin, Yuhyung
;
Hur, Won-Moo
;
Moon, Tae Won
- In:
European journal of marketing
57
(
2023
)
2
,
pp. 599-625
Persistent link: https://www.econbiz.de/10013502597
Saved in:
2
The impact of customer perceived justice on target-based customer citizenship behaviors : the mediating effects of customer trust and affective commitment
Ahmed Hassaan Mohammed Ali
;
Song, Jing
- In:
Review of marketing science
21
(
2023
)
1
,
pp. 295-326
Persistent link: https://www.econbiz.de/10014364962
Saved in:
3
Understanding the role of customer incivility and supervisor monitoring in the relationship between customer orientation and frontline employees' emotional exhaustion
Xie, Fang
;
Zhang, Xufan
;
Ye, Jing
;
Zhou, Lulu
;
Zhang, …
- In:
Journal of service theory and practice
33
(
2023
)
6
,
pp. 797-819
Persistent link: https://www.econbiz.de/10014448096
Saved in:
4
Stimulators of impulse buying behaviour : an analysis of Pakistan's readymade garment buyers
Nawaz, Nainan
;
Rehman, Hina
;
Kashif, Sadaf
- In:
International journal of electronic marketing and …
14
(
2023
)
2
,
pp. 202-224
Persistent link: https://www.econbiz.de/10014310011
Saved in:
5
The role of grit, engagement and exhaustion in salesperson productive procrastination
Edmondson, Diane
;
Matthews, Lucy
;
Ward, Cheryl
- In:
The journal of business & industrial marketing
39
(
2024
)
1
,
pp. 29-36
Persistent link: https://www.econbiz.de/10014472703
Saved in:
6
"From fail to prevail" : how a salesperson's communication sentiment influences consumer forgiveness in service failures focusing on the role of consumer self-construal
Luo, Jieqiong
;
Yoo, Je Eun
;
Park, Jeong Eun
- In:
Journal of global scholars of marketing science : …
34
(
2024
)
2
,
pp. 231-252
Persistent link: https://www.econbiz.de/10014511630
Saved in:
7
Does employee happiness have an impact on productivity?
Bellet, Clément S.
;
De Neve, Jan-Emmanuel
;
Ward, George
- In:
Management science : journal of the Institute for …
70
(
2024
)
3
,
pp. 1656-1679
Persistent link: https://www.econbiz.de/10014515099
Saved in:
8
The other extreme of the circumplex of emotion : an investigation of consumer outrage
Bourdeau, Brian L.
;
Cronin, J. J.
;
Padgett, Daniel T.
; …
- In:
The journal of services marketing
38
(
2024
)
3
,
pp. 312-325
Persistent link: https://www.econbiz.de/10014515634
Saved in:
9
Influence of substantive corporate social responsibility attribution on salespeople's value-based selling : a resource perspective
Yan, Aimin
;
Jiang, Biyun
;
Zang, Zhimei
- In:
Chinese management studies
18
(
2024
)
2
,
pp. 375-404
Persistent link: https://www.econbiz.de/10014483354
Saved in:
10
Toward a framework for perceived yuanfen in the accommodation service encounter : a grounded theory study
Tang, Xiangjie
;
Fong, Lawrence Hoc Nang
;
So, Amy Siu Ian
- In:
International journal of contemporary hospitality management
36
(
2024
)
1
,
pp. 155-181
Persistent link: https://www.econbiz.de/10014483406
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