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~isPartOf:"Asia Pacific journal of marketing and logistics"
~isPartOf:"Managing service quality : MSQ ; an international journal"
~subject:"Einzelhandel"
~subject:"Relationship marketing"
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Search: subject_exact:"Qualitätsmanagement"
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Einzelhandel
Relationship marketing
Quality management
24
Qualitätsmanagement
24
Dienstleistungsqualität
19
Service quality
19
Customer satisfaction
12
Kundenzufriedenheit
12
Consumer behaviour
6
Konsumentenverhalten
6
Beziehungsmarketing
5
Product quality
5
Produktqualität
5
E-commerce
3
Electronic Commerce
3
Logistics provider
3
Logistikdienstleister
3
Standardisierung
3
Standardization
3
USA
3
United States
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Dienstleistungssektor
2
Digitale Dienste
2
Finland
2
Finnland
2
Greece
2
Griechenland
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Kano model
2
Logistics
2
Logistik
2
Online retailing
2
Online-Handel
2
Retail trade
2
Service industry
2
Theorie
2
Theory
2
Web-based service
2
2003-2008
1
3PL services
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Automobilzulieferindustrie
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English
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Chen, Tser-yieth
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Deng, Ssu
1
Hensley, Rhonda L.
1
Järvinen, Raija
1
Laine, Teemu
1
Lee, Sheng Yen
1
Paranko, Jari
1
Solberg Søilen, Klaus
1
Sulek, Joanne S.
1
Suomala, Petri
1
Suominen, Kati
1
Tontini, Gerson
1
Wang, Mai-ling
1
Wu, Hsueh Ling
1
Yeh, Tsai-lien
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Zanchett, Ricardo
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Asia Pacific journal of marketing and logistics
Managing service quality : MSQ ; an international journal
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
27
International journal of productivity and quality management : IJPQM
13
Industrial marketing management : the international journal for industrial and high-tech firms
10
Journal of retailing and consumer services
10
The TQM journal : the international review of organizational improvement
10
International journal of quality & reliability management
9
International journal of quality and service sciences
8
Total quality management & business excellence
8
Europäische Hochschulschriften / 5
7
International journal of hospitality management
7
International journal of production economics
6
International journal of production research
6
Quality management journal : QMJ
6
Gabler Edition Wissenschaft
5
International journal of services and operations management
5
Journal of business-to-business marketing
5
The service industries journal
5
Benchmarking : an international journal
4
Benchmarking : an international journal ; BIJ
4
Handbuch Kundenmanagement : Anforderungen, Prozesse, Zufriedenheit, Bindung und Wert von Kunden
4
International journal of contemporary hospitality management
4
International journal of project management : the journal of The International Project Management Association
4
Journal of business research : JBR
4
Profession : Wissenschaftsedition im Rainer Hampp Verlag
4
Gabler-Edition Wissenschaft
3
International journal of business excellence
3
International journal of business excellence : IJBEX
3
International journal of electronic customer relationship management : IJECRM
3
International journal of management concepts and philosophy : IJMCP
3
International journal of services and operations management : IJSOM
3
Journal of business economics : JBE
3
Journal of business economics and management
3
Journal of open innovation : technology, market, and complexity
3
Management decision : MD
3
Reihe Tagungsberichte / Thüringer Staatskanzlei
3
The journal of services marketing
3
Basler Schriften zum Marketing
2
Berichte aus der Betriebswirtschaft
2
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ECONIS (ZBW)
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1
Effect of channel integration quality on consumer responses within omni-channel retailing
Chen, Tser-yieth
;
Yeh, Tsai-lien
;
Wu, Hsueh Ling
;
Deng, Ssu
- In:
Asia Pacific journal of marketing and logistics
35
(
2023
)
1
,
pp. 149-173
Persistent link: https://www.econbiz.de/10013553040
Saved in:
2
Service quality of sports centers and customer loyalty
Lee, Sheng Yen
- In:
Asia Pacific journal of marketing and logistics
29
(
2017
)
4
,
pp. 870-879
Persistent link: https://www.econbiz.de/10011792218
Saved in:
3
Nonlinear antecedents of customer satisfaction and loyalty in third-party logistics services (3PL)
Tontini, Gerson
;
Solberg Søilen, Klaus
;
Zanchett, Ricardo
- In:
Asia Pacific journal of marketing and logistics
29
(
2017
)
5
,
pp. 1116-1135
Persistent link: https://www.econbiz.de/10011796582
Saved in:
4
Implementing CRM in nursing homes : the effects of resident satisfaction
Wang, Mai-ling
- In:
Managing service quality : MSQ ; an international journal
23
(
2013
)
5
,
pp. 388-409
Persistent link: https://www.econbiz.de/10009792542
Saved in:
5
Using a business game concept to enhance servitization : a longitudinal case study
Laine, Teemu
;
Paranko, Jari
;
Suomala, Petri
- In:
Managing service quality : MSQ ; an international journal
22
(
2012
)
5
,
pp. 428-446
Persistent link: https://www.econbiz.de/10009681580
Saved in:
6
Reputation attributes in retailing services : managerial perspective
Järvinen, Raija
;
Suominen, Kati
- In:
Managing service quality : MSQ ; an international journal
21
(
2011
)
4
,
pp. 410-423
Persistent link: https://www.econbiz.de/10009266591
Saved in:
7
Updating service operations
Sulek, Joanne S.
;
Hensley, Rhonda L.
- In:
Managing service quality : MSQ ; an international journal
20
(
2010
)
5
,
pp. 475-489
Persistent link: https://www.econbiz.de/10008662225
Saved in:
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