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~isPartOf:"Asia Pacific journal of marketing and logistics"
~isPartOf:"Marketing intelligence & planning"
~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
Consumer behaviour
70
Konsumentenverhalten
70
Purchase intention
32
Brand image
19
Markenimage
19
Dienstleistungsqualität
13
Service quality
13
Brand management
11
Customer service
11
Kundenservice
11
Markenführung
11
Online retailing
11
Online-Handel
11
Beziehungsmarketing
10
Environmental consciousness
10
Relationship marketing
10
Umweltbewusstsein
10
Advertising effects
8
Customer satisfaction
8
Kaufentscheidung
8
Purchase decision
8
Werbewirkung
8
Brand
7
China
7
Markenartikel
7
Purchase intentions
6
Social Web
6
Social web
6
Sustainable product
6
Viral marketing
6
Virales Marketing
6
Öko-Produkt
6
Advertising
5
Confidence
5
Green marketing
5
Nachhaltige Entwicklung
5
Perception
5
Personality psychology
5
Persönlichkeitspsychologie
5
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8
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8
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English
8
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Akin, Mahmut Selami
1
Barnes, Bradley R.
1
Chan, Shiu Fai
1
Chikweche, Tendai
1
Cui, Jinsheng
1
Du, Wenxuan
1
Fukukawa, Kyoko
1
Kim, Jong-Hyeong
1
Kursunluoglu, Emel
1
Ma, Ke
1
Okumuş, Abdullah
1
Qian, Si
1
Solberg Søilen, Klaus
1
Stanton, John Philip
1
Tontini, Gerson
1
Toufani, Samrand
1
Youn, Hyewon
1
Zanchett, Ricardo
1
Zhong, Jianan
1
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Asia Pacific journal of marketing and logistics
Marketing intelligence & planning
Journal of retailing and consumer services
57
International journal of hospitality management
47
The journal of services marketing
47
Journal of business research : JBR
42
Journal of service research : JSR
19
The service industries journal
17
Journal of hospitality marketing & management
16
Journal of service research
15
International journal of contemporary hospitality management
14
Psychology & marketing
14
Journal of service management
12
Cogent business & management
11
Journal of retailing
11
Journal of service theory and practice
11
Service business
11
Services marketing quarterly
11
The TQM journal : the international review of organizational improvement
10
Journal of service theory and practice : JSTP
9
International journal of business and economics
8
International journal of services, economics and management
8
Journal of air transport management
8
Journal of internet commerce
8
Managing service quality : MSQ ; an international journal
8
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
8
European journal of marketing
7
International journal of consumer studies
7
International journal of services and operations management
7
Journal of the Academy of Marketing Science
7
Marketing letters : a journal of research in marketing
7
Australasian marketing journal
6
European journal of marketing : EJM
6
International journal of business information systems : IJBIS
6
International journal of electronic marketing and retailing : IJEMR
6
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
6
International journal of quality and service sciences
6
International journal of retail and distribution management
6
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
6
Journal of travel and tourism marketing
6
Technological forecasting & social change : an international journal
6
The Cornell hospitality quarterly
6
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ECONIS (ZBW)
8
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1
The effect of robot anthropomorphism on revisit intentions after service failure : a moderated serial mediation model
Cui, Jinsheng
;
Zhong, Jianan
- In:
Asia Pacific journal of marketing and logistics
35
(
2023
)
11
,
pp. 2621-2644
Persistent link: https://www.econbiz.de/10014430271
Saved in:
2
Creating value for patients through service encounter experiences : evidence from Turkey
Akin, Mahmut Selami
;
Okumuş, Abdullah
- In:
Asia Pacific journal of marketing and logistics
35
(
2023
)
4
,
pp. 828-848
Persistent link: https://www.econbiz.de/10014285902
Saved in:
3
Revisiting the service recovery paradox in the restaurant industry
Kim, Jong-Hyeong
;
Du, Wenxuan
;
Youn, Hyewon
- In:
Asia Pacific journal of marketing and logistics
34
(
2022
)
3
,
pp. 437-453
Persistent link: https://www.econbiz.de/10013163343
Saved in:
4
The effect of inoculation messages on service recovery
Ma, Ke
;
Qian, Si
- In:
Marketing intelligence & planning
40
(
2022
)
6
,
pp. 710-723
Persistent link: https://www.econbiz.de/10013393518
Saved in:
5
The importance of aesthetics on customers' intentions to
purchase
smartphones
Toufani, Samrand
;
Stanton, John Philip
;
Chikweche, Tendai
- In:
Marketing intelligence & planning
35
(
2017
)
3
,
pp. 316-338
Persistent link: https://www.econbiz.de/10011706980
Saved in:
6
Nonlinear antecedents of customer satisfaction and loyalty in third-party logistics services (3PL)
Tontini, Gerson
;
Solberg Søilen, Klaus
;
Zanchett, Ricardo
- In:
Asia Pacific journal of marketing and logistics
29
(
2017
)
5
,
pp. 1116-1135
Persistent link: https://www.econbiz.de/10011796582
Saved in:
7
Consumer control, dependency and satisfaction with online service
Chan, Shiu Fai
;
Barnes, Bradley R.
;
Fukukawa, Kyoko
- In:
Asia Pacific journal of marketing and logistics
28
(
2016
)
4
,
pp. 594-615
Persistent link: https://www.econbiz.de/10011622551
Saved in:
8
Shopping centre customer service : creating customer satisfaction and loyalty
Kursunluoglu, Emel
- In:
Marketing intelligence & planning
32
(
2014
)
4
,
pp. 528-548
Persistent link: https://www.econbiz.de/10010385837
Saved in:
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