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~isPartOf:"Economic and industrial democracy : EID ; an international journal"
~isPartOf:"European journal of industrial relations"
~isPartOf:"Industrial relations : a journal of economy & society"
~isPartOf:"International journal of production economics"
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Call centre
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Economic and industrial democracy : EID ; an international journal
European journal of industrial relations
Industrial relations : a journal of economy & society
International journal of production economics
Manufacturing & service operations management : M & SOM
18
Management science : journal of the Institute for Operations Research and the Management Sciences
16
New technology, work and employment
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European journal of operational research : EJOR
11
Labour & industry : a journal of the social and economic relations of work ; the journal of the Association of Industrial Relations Academics of Australia & New Zealand (AIRAANZ)
11
Production and operations management : an international journal of the Production and Operations Management Society
10
SpringerLink / Bücher
10
The international journal of human resource management
10
Work, employment & society : a journal of the British Sociological Association
10
Borders in service : enactments of nationhood in transnational call centres
9
Developments in the call centre industry : analysis, changes, and challenges
9
International employment relations review
9
Call-Center erfolgreich outsourcen : [die Arbeit mit Dienstleistern planen, umsetzen, steuern und evaluieren ; Praxishandbuch]
8
OR spectrum : quantitative approaches in management
8
Operations research
8
The journal of industrial relations : the journal of the Industrial Relations Society of Australia
8
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8
The next available operator : managing human resources in Indian business process outsourcing industry
8
Human relations
7
ILR review : the journal of work and policy
7
Journal of vocational behavior
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Academy of Management journal : AMJ
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Computers & operations research : and their applications to problems of world concern ; an international journal
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Discussion paper series / IZA
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Evaluation und Transfersicherung betrieblicher Trainings : Modelle, Methoden und Befunde
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Journal of business research : JBR
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Managing service quality : MSQ ; an international journal
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NBER working paper series
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SA journal of human resource management : SAJHRM
5
The service industries journal
5
Working paper / National Bureau of Economic Research, Inc.
5
Industrial relations journal
4
International journal of electronic customer relationship management : IJECRM
4
International journal of services and operations management
4
NBER Working Paper
4
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1
The high costs of outsourcing : vendor errors, customer mistreatment, and well-being in call centers
O’Brady, Sean
;
Doellgast, Virginia
;
Blatter, David
- In:
Industrial relations : a journal of economy & society
63
(
2024
)
1
,
pp. 80-103
Persistent link: https://www.econbiz.de/10014483628
Saved in:
2
Routing analyses for call centers with human and automated services
Legros, Benjamin
- In:
International journal of production economics
240
(
2021
),
pp. 1-15
Persistent link: https://www.econbiz.de/10012629933
Saved in:
3
Precariousness and call centre work : operator's perceptions in Portugal and Brazil
Costa, Hermes Augusto
;
Costa, Elizardo Scarpati
- In:
European journal of industrial relations
24
(
2018
)
3
,
pp. 243-259
Persistent link: https://www.econbiz.de/10011903281
Saved in:
4
Coordination contracts for outsourcing supply chain with financial constraint
Xu, Xiaoyan
;
Cheng, Xiaoying
;
Sun, Yanhong
- In:
International journal of production economics
162
(
2015
),
pp. 134-142
Persistent link: https://www.econbiz.de/10010515839
Saved in:
5
A flexible architecture for call centres with skill-based routing
Legros, Benjamin
;
Jouini, Oualid
;
Dallery, Yves
- In:
International journal of production economics
159
(
2015
),
pp. 192-207
Persistent link: https://www.econbiz.de/10010479239
Saved in:
6
Call centers with hyperexponential patience modeling
Roubos, Alex
;
Jouini, Oualid
- In:
International journal of production economics
141
(
2013
)
1
,
pp. 307-315
Persistent link: https://www.econbiz.de/10009685649
Saved in:
7
Call centres' employment practices in global value networks : a view from Argentina as a receiving economy
Bono, Andrea del
;
Gorjup, María Tatiana
;
Henry, Laura
; …
- In:
Economic and industrial democracy : EID ; an …
34
(
2013
)
4
,
pp. 693-717
Persistent link: https://www.econbiz.de/10010212397
Saved in:
8
High commitment management practices re-examined : the case of Indian call centres
D’Cruz, Premilla
;
Noronha, Ernesto
- In:
Economic and industrial democracy : EID ; an …
33
(
2012
)
2
,
pp. 185-205
Persistent link: https://www.econbiz.de/10009620382
Saved in:
9
From internal to network labor markets? : insights on new promotion processes from the call center industry
Benner, Chris
;
Mañé, Ferran
- In:
Industrial relations : a journal of economy & society
50
(
2011
)
2
,
pp. 323-353
Persistent link: https://www.econbiz.de/10008986663
Saved in:
10
Queueing models for full-flexible multi-class call centers with real-time anticipated delays
Jouini, Oualid
;
Dallery, Yves
;
Akşin, Zeynep
- In:
International journal of production economics
120
(
2009
)
2
,
pp. 389-399
Persistent link: https://www.econbiz.de/10003888406
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