//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Effektives Customer Relationship Management : Instrumente - Einführungskonzepte - Organisation"
~isPartOf:"International journal of business and economics"
~isPartOf:"Journal of retailing"
~subject:"Beschwerdemanagement"
~subject:"Kundenzufriedenheit"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Kundenbeziehungen"
Narrow search
Delete all filters
| 5 applied filters
Year of publication
From:
To:
Subject
All
Beschwerdemanagement
Kundenzufriedenheit
Beziehungsmarketing
181
Relationship marketing
181
Consumer behaviour
79
Konsumentenverhalten
79
Einzelhandel
48
Retail trade
48
Customer satisfaction
38
Dienstleistungsqualität
26
Service quality
26
Customer service
15
Distribution channel
15
Kundenservice
15
Vertriebsweg
15
Marketing management
14
Marketingmanagement
14
Online retailing
14
Online-Handel
14
E-commerce
13
Electronic Commerce
13
Brand management
12
Markenführung
12
Complaint management
11
Customer experience
9
Kundenbindungsprogramm
9
Loyalty program
9
Brand image
8
Customer data
8
Kundendaten
8
Markenimage
8
Business process management
7
Ladengestaltung
7
Prozessmanagement
7
Salespeople
7
Store design
7
Verkaufspersonal
7
Brand
6
Data protection
6
Datenschutz
6
more ...
less ...
Online availability
All
Undetermined
14
Type of publication
All
Article
43
Type of publication (narrower categories)
All
Article in journal
40
Aufsatz in Zeitschrift
40
Aufsatz im Buch
3
Book section
3
Language
All
English
40
German
3
Author
All
Cronin, J. J.
3
Evanschitzky, Heiner
3
Pepels, Werner
3
Blut, Markus
2
Calantone, Roger J.
2
Chen, Po-Ju
2
Coleman, Linda
2
De Villiers, Rouxelle
2
Gustafsson, Anders
2
Hult, G. Tomas M.
2
Mittal, Vikas
2
Rudolph, Thomas
2
Smith, Jeffery S.
2
Zhang, Yufei
2
Aiolfi, Simone
1
Algesheimer, René
1
Anderson, Katrina
1
Andrews, Demetra
1
Anshu, Kumari
1
Baldus, Brian
1
Beatty, Sharon E.
1
Bellini, Silvia
1
Bijmolt, Tammo H. A.
1
Bish, Rachael
1
Bock, Dora
1
Bolton, Lisa E.
1
Bolton, Ruth N.
1
Brady, Michael K.
1
Brock, Christian
1
Cambra-Fierro, Jesus
1
Carlson, Jamie
1
Caruelle, Delphine
1
Chan, Auston
1
Chen, Lin
1
Chiang, Jeongwen
1
Danaher, Peter J.
1
Danaher, Tracey S.
1
Devezer, Berna
1
Dholakia, Utpal
1
Emrich, Oliver
1
more ...
less ...
Published in...
All
Effektives Customer Relationship Management : Instrumente - Einführungskonzepte - Organisation
International journal of business and economics
Journal of retailing
Journal of retailing and consumer services
260
International journal of hospitality management
148
Journal of business research : JBR
148
The journal of services marketing
114
The service industries journal
71
Journal of hospitality marketing & management
70
Journal of travel and tourism marketing
60
International journal of contemporary hospitality management
57
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
53
Tourism management : research, policies, practice
53
Journal of service research : JSR
47
Services marketing quarterly
46
Cogent business & management
45
Service business
43
Journal of service management
40
Asia Pacific journal of marketing and logistics
39
Journal of strategic marketing
38
Industrial marketing management : the international journal for industrial and high-tech firms
36
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
36
Journal of the Academy of Marketing Science
36
The international journal of bank marketing : IJBM
35
Psychology & marketing
33
The TQM journal : the international review of organizational improvement
33
The journal of business & industrial marketing
33
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
32
International journal of electronic customer relationship management : IJECRM
30
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
26
European journal of marketing : EJM
25
Journal of marketing
25
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
24
Total quality management & business excellence
24
International journal of electronic marketing and retailing : IJEMR
23
International journal of quality and service sciences
23
Journal of service research
23
The international review of retail, distribution and consumer research
22
Journal of Asian finance, economics and business : JAFEB
21
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
20
Journal of hospitality and tourism insights
20
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
20
more ...
less ...
Source
All
ECONIS (ZBW)
43
Showing
1
-
10
of
43
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
The clock is tickin-Or is it? : customer satisfaction response to waiting shorter vs. longer than expected during a service encounter
Caruelle, Delphine
;
Lervik-Olsen, Line
;
Gustafsson, Anders
- In:
Journal of retailing
99
(
2023
)
2
,
pp. 247-264
Persistent link: https://www.econbiz.de/10014321982
Saved in:
2
Should service firms introduce algorithmic advice to their existing customers? : the moderating effect of service relationships
Walter, Benjamin von
;
Wentzel, Daniel
;
Raff, Stefan
- In:
Journal of retailing
99
(
2023
)
2
,
pp. 280-296
Persistent link: https://www.econbiz.de/10014322000
Saved in:
3
What drives consumers to shop on mobile devices? : insights from a meta-analysis
Luceri, Beatrice
;
Bijmolt, Tammo H. A.
;
Bellini, Silvia
; …
- In:
Journal of retailing
98
(
2022
)
1
,
pp. 178-196
Persistent link: https://www.econbiz.de/10013207547
Saved in:
4
Perceived omnichannel customer experience (OCX) : concept, measurement, and impact
Rahman, Syed Mahmudur
;
Carlson, Jamie
;
Gudergan, Siegfried
- In:
Journal of retailing
98
(
2022
)
4
,
pp. 611-632
Persistent link: https://www.econbiz.de/10013535715
Saved in:
5
Information search and product returns across mobile and traditional online channels
Zhang, Yufei
;
Voorhees, Clay M.
;
Chen, Lin
;
Chiang, Jeongwen
- In:
Journal of retailing
98
(
2022
)
2
,
pp. 260-276
Persistent link: https://www.econbiz.de/10013364282
Saved in:
6
Managing a global retail brand in different markets : meta-analyses of customer responses to service encounters
Bolton, Ruth N.
;
Gustafsson, Anders
;
Tarasi, Crina O.
; …
- In:
Journal of retailing
98
(
2022
)
2
,
pp. 294-314
Persistent link: https://www.econbiz.de/10013364286
Saved in:
7
Spoiled rotten : how and when discontinuation of repetitive and regular delight offers increases customer desire for revenge
Li, Yi
;
Fumagalli, Elena
- In:
Journal of retailing
98
(
2022
)
3
,
pp. 412-431
Persistent link: https://www.econbiz.de/10013426728
Saved in:
8
Co-creation : interface for online affective experience and repurchase intention
Anshu, Kumari
;
Gaur, Loveleen
;
Gurmeet Singh
;
Singh, …
- In:
International journal of business and economics
20
(
2021
)
2
,
pp. 161-185
Persistent link: https://www.econbiz.de/10013184272
Saved in:
9
Political identity and the consumer journey : a research review
Jung, Jihye
;
Mittal, Vikas
- In:
Journal of retailing
96
(
2020
)
1
,
pp. 55-73
Persistent link: https://www.econbiz.de/10012295807
Saved in:
10
Loyalty formation for different customer journey segments
Herhausen, Dennis
;
Kleinlercher, Kristina
;
Verhoef, Peter C.
- In:
Journal of retailing
95
(
2019
)
3
,
pp. 9-29
Persistent link: https://www.econbiz.de/10012130003
Saved in:
1
2
3
4
5
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->