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~isPartOf:"Effektives Customer Relationship Management : Instrumente - Einführungskonzepte - Organisation"
~isPartOf:"Journal of retailing"
~subject:"Datenschutz"
~subject:"Einzelhandel"
~subject:"Electronic Commerce"
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Search: subject_exact:"Kundenbeziehungen"
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Datenschutz
Einzelhandel
Electronic Commerce
Beziehungsmarketing
162
Relationship marketing
162
Consumer behaviour
69
Konsumentenverhalten
69
Retail trade
47
Customer satisfaction
25
Kundenzufriedenheit
25
Dienstleistungsqualität
17
Service quality
17
Distribution channel
15
Vertriebsweg
15
Marketing management
13
Marketingmanagement
13
Online retailing
13
Online-Handel
13
E-commerce
12
Brand management
10
Markenführung
10
Customer experience
9
Kundenbindungsprogramm
9
Loyalty program
9
Customer data
8
Kundendaten
8
Beschwerdemanagement
7
Business process management
7
Complaint management
7
Customer service
7
Kundenservice
7
Ladengestaltung
7
Prozessmanagement
7
Salespeople
7
Store design
7
Verkaufspersonal
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Brand image
6
Data protection
6
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6
Retailing
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Grewal, Dhruv
6
Neslin, Scott A.
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Noble, Stephanie M.
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Calantone, Roger J.
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Helmke, Jan
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Hult, G. Tomas M.
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Pauwels, Koen
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Ruyter, Ko de
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Zhang, Yufei
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Acuti, Diletta
1
Ahlbom, Carl-Philip
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Aiello, Gaetano
1
Ailawadi, Kusum L.
1
Aiolfi, Simone
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Algesheimer, René
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Bolton, Ruth N.
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Brandon, Renee
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Effektives Customer Relationship Management : Instrumente - Einführungskonzepte - Organisation
Journal of retailing
Journal of retailing and consumer services
209
Journal of business research : JBR
65
International journal of electronic customer relationship management : IJECRM
40
International journal of retail & distribution management
39
The international review of retail, distribution and consumer research
38
International journal of retail and distribution management
33
Industrial marketing management : the international journal for industrial and high-tech firms
25
International journal of business information systems : IJBIS
22
International journal of electronic marketing and retailing : IJEMR
22
The journal of services marketing
20
International journal of e-business research : an official publication of the Information Resources Management Association
19
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
18
SpringerLink / Bücher
18
Asia Pacific journal of marketing and logistics
17
International journal of internet marketing and advertising : IJIMA
17
The service industries journal
17
Electronic commerce research
15
Journal of internet commerce
15
Journal of strategic marketing
15
Marketing intelligence & planning
15
The journal of business & industrial marketing
15
Cogent business & management
14
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
14
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
14
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
14
Journal of the Academy of Marketing Science
14
Psychology & marketing
14
Electronic markets : the international journal on networked business
13
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
13
Journal of marketing
13
International journal of electronic commerce : IJEC
12
Journal of electronic commerce research : JECR
12
Management science : journal of the Institute for Operations Research and the Management Sciences
12
Technological forecasting & social change : an international journal
12
Gabler Edition Wissenschaft
11
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
11
International journal of production economics
11
Journal of open innovation : technology, market, and complexity
11
Electronic Services
10
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ECONIS (ZBW)
56
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1
A meta-analytic investigation of the organizational identification : job performance relationship in the frontlines
Lee, Na Young
;
Zablah, Alex R.
;
Noble, Stephanie M.
- In:
Journal of retailing
99
(
2023
)
3
,
pp. 370-384
Persistent link: https://www.econbiz.de/10014461658
Saved in:
2
Leveraging in-store sechnology and AI : increasing customer and employee efficiency and enhancing their experiences
Grewal, Dhruv
;
Benoit, Sabine
;
Noble, Stephanie M.
; …
- In:
Journal of retailing
99
(
2023
)
4
,
pp. 487-504
Persistent link: https://www.econbiz.de/10014465640
Saved in:
3
More than machines : the role of the future retail salesperson in enhancing the customer experience
Pappas, Alec
;
Fumagalli, Elena
;
Rouziou, Maria
; …
- In:
Journal of retailing
99
(
2023
)
4
,
pp. 518-531
Persistent link: https://www.econbiz.de/10014465643
Saved in:
4
Reimagining personalization in the physical store
Scholdra, Thomas P.
;
Wichmann, Julian R. K.
;
Reinartz, …
- In:
Journal of retailing
99
(
2023
)
4
,
pp. 563-579
Persistent link: https://www.econbiz.de/10014465653
Saved in:
5
Retailing groundedness : how to improve customer experience, brand perceptions, and customer loyalty through feelings of groundedness
Bruckberger, Gianna
;
Fuchs, Christoph
;
Schreier, Martin
; …
- In:
Journal of retailing
99
(
2023
)
4
,
pp. 594-604
Persistent link: https://www.econbiz.de/10014465661
Saved in:
6
The store of the future : engaging customers through sensory elements, personalized atmospherics, and interpersonal interaction
Szocs, Courtney
;
Kim, Yeseul
;
Lim, Mikyoung
;
Arroyo, …
- In:
Journal of retailing
99
(
2023
)
4
,
pp. 605-620
Persistent link: https://www.econbiz.de/10014465663
Saved in:
7
Co-creating affective atmospheres in retail experience
Joy, Annamma
;
Wang, Jeff Jianfeng
;
Orazi, Davide C.
; …
- In:
Journal of retailing
99
(
2023
)
2
,
pp. 297-317
Persistent link: https://www.econbiz.de/10014322019
Saved in:
8
Multichannel customer purchase behavior and long tail effects in the fashion goods market
Ratchford, Brian Thomas
;
Soysal, Gonca
;
Zentner, Alejandro
- In:
Journal of retailing
99
(
2023
)
1
,
pp. 46-65
Persistent link: https://www.econbiz.de/10014283357
Saved in:
9
"If you loved our product" : do conditional review requests harm retailer loyalty?
Koukova, Nevena T.
;
Wang, Rebecca Jen-Hui
;
Isaac, Mathew S.
- In:
Journal of retailing
99
(
2023
)
1
,
pp. 85-101
Persistent link: https://www.econbiz.de/10014283363
Saved in:
10
Sustaining shopping momentum in retail malls using real-time messaging
Vakeel, Khadija Ali
;
Fudurić, Morana
;
Viswanathan, Vijay
; …
- In:
Journal of retailing
99
(
2023
)
1
,
pp. 102-114
Persistent link: https://www.econbiz.de/10014283364
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