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~isPartOf:"Electronic commerce research and applications"
~isPartOf:"Journal of retailing and consumer services"
~language:"eng"
~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Online retailing
445
Online-Handel
445
Consumer behaviour
391
Konsumentenverhalten
391
E-commerce
278
Electronic Commerce
277
Einzelhandel
141
Retail trade
141
Beziehungsmarketing
101
Relationship marketing
101
Customer satisfaction
93
Kundenzufriedenheit
93
Internet marketing
89
Online-Marketing
89
Social Web
67
Social web
67
Distribution channel
63
Vertriebsweg
63
Confidence
55
Vertrauen
55
Service quality
53
Website
47
Viral marketing
45
Virales Marketing
45
Internet
31
Brand image
27
Markenimage
27
Online shopping
27
Emotion
26
Data protection
20
Datenschutz
20
e-commerce
20
Innovation adoption
19
Innovationsakzeptanz
19
Personalization
19
Preismanagement
19
Pricing strategy
19
Brand management
18
China
18
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53
Aufsatz in Zeitschrift
53
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English
Author
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Ladhari, Riadh
2
Adil, Mohd
1
Ahrholdt, Dennis C.
1
Al Halbusi, Hussam
1
Al Khateeb, Amr
1
Alizadeh, Hamid
1
Aljaberi, Musheer A.
1
Alnawas, Ibrahim
1
Amankwa, Eric
1
Amoako, Richard
1
Ampadu, Seth
1
Antwi, Collins Opoku
1
Antwi, Samuel
1
Appari, Ajit
1
Ayodeji, Ogunmola Gabriel
1
Bai, Yanzhuang
1
Bala, Pradip Kumar
1
Balasubramanian, Nataraj
1
Barari, Mojtaba
1
Benaroch, Michel
1
Bornemann, Daniel
1
Bressolles, Grégory
1
Brusch, Ines
1
Carlson, Jamie
1
Cebi, Selcuk
1
Chakraborty, Shibashish
1
Chen, Zhipeng
1
Cho, Yun Kyung
1
Dasgupta, Shilpee A.
1
Dash, Ganesh
1
Davari, Arezoo
1
Debrah, Emmanuel
1
Do, Quynh Huong
1
Dogra, Nikhil
1
Doherty, Neil F.
1
Dorai, Sriram
1
Doukidis, Georgios I.
1
Duarte, Paulo
1
Durieu, François
1
Ellis-Chadwick, Fiona
1
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Electronic commerce research and applications
Journal of retailing and consumer services
International journal of electronic marketing and retailing : IJEMR
21
Journal of internet commerce
20
International journal of hospitality management
18
The service industries journal
17
Journal of business research : JBR
15
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
14
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
12
Cogent business & management
11
International journal of electronic customer relationship management : IJECRM
11
International journal of business information systems : IJBIS
10
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
9
International journal of e-business research : an official publication of the Information Resources Management Association
9
Journal of service research : JSR
9
Journal of travel and tourism marketing
9
The journal of services marketing
9
International journal of production economics
8
International journal of retail and distribution management
8
Journal of electronic commerce research : JECR
8
International journal of contemporary hospitality management
7
International journal of quality & reliability management
7
International journal of retail & distribution management
7
Managing service quality : MSQ ; an international journal
7
International journal of business excellence : IJBEX
6
International journal of electronic business
6
International journal of quality and service sciences
6
Journal of hospitality marketing & management
6
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
6
Journal of strategic marketing
6
Asia Pacific journal of marketing and logistics
5
Electronic commerce research
5
Industrial marketing management : the international journal for industrial and high-tech firms
5
Information systems and e-business management : ISeB
5
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
5
International journal of services and operations management
5
International journal of services and operations management : IJSOM
5
International journal of services, economics and management
5
Journal of Contemporary Issues in Business and Government
5
Journal of retailing
5
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ECONIS (ZBW)
53
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1
Enhance understandings of Online Food Delivery's service quality with online reviews
Ma, Bohao
;
Wong, Yiik Diew
;
Teo, Chee Chong
;
Wang, Ziyang
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014460837
Saved in:
2
Effects of logistics service quality and price fairness on customer repurchase intention : the moderating role of cross-border e-commerce experiences
Do, Quynh Huong
;
Kim, Thai Young
;
Wang, Xueqin
- In:
Journal of retailing and consumer services
70
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014239880
Saved in:
3
Is there any value in the online reviews of remedial satisfied customers? : an empirical study in the hospitality industry
Bai, Yanzhuang
;
Li, Tingwu
;
Zheng, Chundong
- In:
Journal of retailing and consumer services
64
(
2022
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013209529
Saved in:
4
The distinctive agenda of service failure recovery in e-tailing : criticality of logistical/non-logistical service failure typologies and e-tailing ethics
Roy, Vivek
;
Vijay, T. Sai
;
Srivastava, Abhishek
- In:
Journal of retailing and consumer services
64
(
2022
),
pp. 1-15
Persistent link: https://www.econbiz.de/10013209589
Saved in:
5
Developing and validating a multidisciplinary scale of e-retailing website elements
Alnawas, Ibrahim
;
Al Khateeb, Amr
- In:
Journal of retailing and consumer services
66
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013209668
Saved in:
6
Uncovering the quality factors driving the success of mobile payment apps
Yi, Jisu
;
Kim, Jongdae
;
Oh, Yun Kyung
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-9
Persistent link: https://www.econbiz.de/10014462180
Saved in:
7
The effect of employees' politeness strategy and customer membership on customers' perception of co-recovery and online post-recovery satisfaction
Zhang, Yu
;
Yuan, Yafen
;
Su, Jiafu
;
Xiao, Yan
- In:
Journal of retailing and consumer services
63
(
2021
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012665997
Saved in:
8
Enhancing relationships in e-tail : role of relationship quality and duration
Dorai, Sriram
;
Balasubramanian, Nataraj
;
Sivakumaran, …
- In:
Journal of retailing and consumer services
58
(
2021
),
pp. 1-14
Persistent link: https://www.econbiz.de/10012430723
Saved in:
9
Exploring the impact of different factors on brand equity and intention to take up online courses from e-learning platforms
Ray, Arghya
;
Bala, Pradip Kumar
;
Chakraborty, Shibashish
; …
- In:
Journal of retailing and consumer services
59
(
2021
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012433342
Saved in:
10
Electronic logistics service quality and repurchase intention in e-tailing : catalytic role of shopping satisfaction, payment options, gender and returning experience
Jain, Nikunj Kumar
;
Gajjar, Hasmukh
;
Shah, Bhavin J.
- In:
Journal of retailing and consumer services
59
(
2021
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012433719
Saved in:
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