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~isPartOf:"Electronic commerce research and applications"
~isPartOf:"Psychology & marketing"
~subject:"Relationship marketing"
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Relationship marketing
Online retailing
106
Online-Handel
106
Consumer behaviour
66
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66
E-commerce
38
Electronic Commerce
38
Customer satisfaction
15
Kundenzufriedenheit
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Electronic commerce research and applications
Psychology & marketing
Journal of retailing and consumer services
97
Journal of business research : JBR
39
International journal of electronic marketing and retailing : IJEMR
21
SpringerLink / Bücher
18
Journal of international marketing
17
International journal of retail & distribution management
16
Electronic commerce research
15
International journal of business information systems : IJBIS
15
International journal of internet marketing and advertising : IJIMA
15
Journal of retailing
15
International journal of retail and distribution management
14
Asia Pacific journal of marketing and logistics
13
International journal of electronic commerce : IJEC
13
International journal of electronic customer relationship management : IJECRM
13
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
13
Journal of internet commerce
13
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
13
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
12
Industrial marketing management : the international journal for industrial and high-tech firms
11
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
11
International journal of e-business research : an official publication of the Information Resources Management Association
11
The international review of retail, distribution and consumer research
11
Journal of strategic marketing
9
Management science : journal of the Institute for Operations Research and the Management Sciences
9
Marketing intelligence & planning
9
The journal of services marketing
9
Cogent business & management
8
International journal of production economics
8
International journal of technology marketing : IJTMkt
8
Journal of electronic commerce research : JECR
8
The service industries journal
8
Gabler Edition Wissenschaft
7
International marketing review
7
Journal of the Academy of Marketing Science
7
Information systems research : ISR
6
International journal of electronic business : IJEB
6
International journal of production research
6
Journal of customer behaviour
6
Journal of management information systems : JMIS
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ECONIS (ZBW)
13
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1
Authentic omnichannel : providing consumers with a seamless brand experience through authenticity
Massi, Marta
;
Piancatelli, Chiara
;
Vocino, Andrea
- In:
Psychology & marketing
40
(
2023
)
7
,
pp. 1280-1298
Persistent link: https://www.econbiz.de/10014291894
Saved in:
2
Examining consumers' continuous usage of multichannel retailers' mobile applications
Al-Nabhani, Khalid
;
Wilson, Alan M.
;
McLean, Graeme J.
- In:
Psychology & marketing
39
(
2022
)
1
,
pp. 168-195
Persistent link: https://www.econbiz.de/10012796084
Saved in:
3
Internal marketing, employee customer-oriented behaviors, and customer behavioral responses
Park, Jong Hee
;
Thi Bich Hanh Tran
- In:
Psychology & marketing
35
(
2018
)
6
,
pp. 412-426
Persistent link: https://www.econbiz.de/10011970143
Saved in:
4
Rewarding customers who keep a product : how reinforcement affects customers' product return decision in online retailing
Gelbrich, Katja
;
Gäthke, Jana
;
Hübner, Alexander
- In:
Psychology & marketing
34
(
2017
)
9
,
pp. 853-867
Persistent link: https://www.econbiz.de/10011738111
Saved in:
5
Personality antecedents of customer citizenship behaviors in online shopping situations
Anaza, Nwamaka A.
- In:
Psychology & marketing
31
(
2014
)
4
,
pp. 251-263
Persistent link: https://www.econbiz.de/10010347726
Saved in:
6
Multi-agent technology and ontologies to support personalization in B2C e-commerce
Rosaci, Domenico
;
Sarnè, G. M. L.
- In:
Electronic commerce research and applications
13
(
2014
)
1
,
pp. 13-23
Persistent link: https://www.econbiz.de/10011348338
Saved in:
7
Mobile phone customer retention strategies and Chinese e-commerce
Peng, Jianping
;
Quan, Jing
;
Zhang, Shaoling
- In:
Electronic commerce research and applications
12
(
2013
)
5
,
pp. 321-327
Persistent link: https://www.econbiz.de/10010505472
Saved in:
8
Quality management of B2C e-commerce service based on human factors engineering
Zuo, Wenming
;
Huang, Qiuping
;
Fan, Chang
;
Zhang, Zhenpeng
- In:
Electronic commerce research and applications
12
(
2013
)
5
,
pp. 309-320
Persistent link: https://www.econbiz.de/10010505473
Saved in:
9
Investigating customer resistance to change in transaction relationship with an internet vendor
Kim, Hee-Woong
;
Gupta, Sumeet
- In:
Psychology & marketing
29
(
2012
)
4
,
pp. 257-269
Persistent link: https://www.econbiz.de/10009534085
Saved in:
10
Customer segmentation of multiple category data in e-commerce using a soft-clustering approach
Wu, Roung-shiunn
;
Chou, Po-hsuan
- In:
Electronic commerce research and applications
10
(
2011
)
1/6
,
pp. 331-341
Persistent link: https://www.econbiz.de/10009565069
Saved in:
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