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~isPartOf:"EuroMed journal of business"
~isPartOf:"Journal of business research : JBR"
~isPartOf:"Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction"
~subject:"Customer satisfaction"
~subject:"Dienstleistungsqualität"
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Search: subject:"Switching costs"
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Customer satisfaction
Dienstleistungsqualität
Switching behaviour
18
Wechselverhalten
18
Beziehungsmarketing
10
Relationship marketing
10
Consumer behaviour
9
Konsumentenverhalten
9
Kundenzufriedenheit
7
Service quality
7
Switching costs
5
Lieferantenmanagement
3
Supplier relationship management
3
B-to-B-Marketing
2
Business-to-business marketing
2
Confidence
2
Customer value
2
Kundenwert
2
Loyalty
2
Vertrauen
2
customer loyalty
2
customer satisfaction
2
switching cost
2
Affective commitment
1
Alternative attractiveness
1
Appraisal Theory of Emotions
1
Arbeitszufriedenheit
1
Asymmetric information
1
Asymmetrische Information
1
Beschwerdemanagement
1
Betriebliche Wertschöpfung
1
Bundling strategy
1
Börsenkurs
1
China
1
Complaint management
1
Corporate culture
1
Corporate customer concentration
1
Cross-channel free riding
1
Cross-cultural relations
1
Cross-cultural theory
1
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Article
9
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English
9
Author
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Chebat, Jean-Charles
2
Andrews MacLelland, Melinda
1
Benedicktus, Ray L.
1
Borges, Adilson
1
Brady, Michael K.
1
Castro, Ignacio
1
Davidow, Moshe
1
Haj-Salem, Narjes
1
Hsu, Shih-yun
1
Kataria, Sonia
1
Kumar, Vinod
1
Liang, Dapeng
1
Ma, Zhenzhong
1
Marshall, Roger
1
Picón, Araceli
1
Qi, Liyun
1
Roldán, José L.
1
Samudro, Andreas
1
Shafei, Ingy
1
Singh, Pratyancha
1
Susanti, Vonny
1
Tabaa, Hazem
1
Woodside, Arch G.
1
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EuroMed journal of business
Journal of business research : JBR
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
The service industries journal
6
Journal of retailing and consumer services
5
The journal of services marketing
4
Inventi impact: retailing & consumer services
3
Journal of retailing
3
Journal of service management
3
Managing service quality : MSQ ; an international journal
3
Marketing intelligence & planning
3
The journal of business & industrial marketing
3
Asia Pacific journal of marketing and logistics
2
Auditing : a journal of practice & theory
2
European journal of marketing : EJM
2
International journal of bank marketing
2
International journal of business information systems : IJBIS
2
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
2
Journal of organizational computing and electronic commerce
2
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
2
Journal of service theory and practice : JSTP
2
Management research review
2
Management science : journal of the Institute for Operations Research and the Management Sciences
2
Psychology & marketing
2
Service business
2
Services marketing quarterly
2
Telecommunications policy : the international journal of digital economy, data sciences and new media
2
The journal of applied business research
2
Accounting horizons : a quarterly publication of the American Accounting Association
1
Accounting research journal
1
Bangladesh journal of political economy
1
Business and Economic Research : BER
1
Cahiers de recherche / HEC Montréal, Institut d'Economie Appliquée
1
Cogent business & management
1
Corporate reputation review
1
Decision
1
Department of Economics working paper
1
E3 Journal of Business Management and Economics.
1
Economic research
1
Electronic markets : the international journal on networked business
1
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ECONIS (ZBW)
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date (oldest first)
1
A serial mediation model for investigating the impact of e-CRM services on customer loyalty in the Indian healthcare industry
Singh, Pratyancha
;
Kumar, Vinod
;
Kataria, Sonia
- In:
Journal of relationship marketing : innovations and …
22
(
2023
)
1
,
pp. 62-86
Persistent link: https://www.econbiz.de/10013549034
Saved in:
2
Assessing antecedents of loyalty in the industrial relationship model : an examination of base model constituents and moderators
Samudro, Andreas
;
Susanti, Vonny
- In:
Journal of relationship marketing : innovations and …
21
(
2022
)
4
,
pp. 255-284
Persistent link: https://www.econbiz.de/10013463242
Saved in:
3
Factors affecting customer loyalty for mobile telecommunication industry
Shafei, Ingy
;
Tabaa, Hazem
- In:
EuroMed journal of business
11
(
2016
)
3
,
pp. 347-361
Persistent link: https://www.econbiz.de/10011609003
Saved in:
4
The relationship between satisfaction and loyalty : a mediator analysis
Picón, Araceli
;
Castro, Ignacio
;
Roldán, José L.
- In:
Journal of business research : JBR
67
(
2014
)
5
,
pp. 746-751
Persistent link: https://www.econbiz.de/10010363348
Saved in:
5
The double-edged sword : the positive and negative effects of swithcing costs on customer exit and revenge
Haj-Salem, Narjes
;
Chebat, Jean-Charles
- In:
Journal of business research : JBR
67
(
2014
)
6
,
pp. 1106-1113
Persistent link: https://www.econbiz.de/10010364518
Saved in:
6
Service quality and customer switching behavior in China's mobile phone service sector
Liang, Dapeng
;
Ma, Zhenzhong
;
Qi, Liyun
- In:
Journal of business research : JBR
66
(
2013
)
8
,
pp. 1161-1167
Persistent link: https://www.econbiz.de/10009756115
Saved in:
7
More on the role of
switching
costs
in service markets : a research note
Chebat, Jean-Charles
;
Davidow, Moshe
;
Borges, Adilson
- In:
Journal of business research : JBR
64
(
2011
)
8
,
pp. 823-829
Persistent link: https://www.econbiz.de/10009229004
Saved in:
8
General theory of cultures' consequences on international tourism behavior
Woodside, Arch G.
;
Hsu, Shih-yun
;
Marshall, Roger
- In:
Journal of business research : JBR
64
(
2011
)
8
,
pp. 785-799
Persistent link: https://www.econbiz.de/10009229010
Saved in:
9
The effect of incentives on customer evaluations of service bundles
Andrews MacLelland, Melinda
;
Benedicktus, Ray L.
; …
- In:
Journal of business research : JBR
63
(
2010
)
1
,
pp. 71-76
Persistent link: https://www.econbiz.de/10003909549
Saved in:
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