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~isPartOf:"European journal of marketing : EJM"
~isPartOf:"Service business"
~isPartOf:"The TQM journal : the international review of organizational improvement"
~isPartOf:"The service industries journal"
~subject:"Kundenzufriedenheit"
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Search: subject_exact:"Customer value"
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Kundenzufriedenheit
Customer value
59
Kundenwert
59
Beziehungsmarketing
31
Relationship marketing
31
Betriebliche Wertschöpfung
23
Value creation
23
Dienstleistungsqualität
21
Service quality
21
Consumer behaviour
19
Konsumentenverhalten
19
Customer satisfaction
16
Customer integration
12
Kundenintegration
12
Service-Dominant Logic
9
Service-dominant logic
9
Marketing management
6
Marketingmanagement
6
Taiwan
6
perceived value
6
Brand management
5
Markenführung
5
value co-creation
5
Customer participation
4
Dienstleistungssektor
4
Ethiopia
4
Gastronomie
4
Marketing theory
4
Marketingtheorie
4
Online retailing
4
Online-Handel
4
Restaurant industry
4
Service industry
4
Structural equation model
4
Strukturgleichungsmodell
4
Value co-creation
4
Viral marketing
4
Virales Marketing
4
service-dominant logic
4
Äthiopien
4
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Undetermined
10
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Article
16
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16
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16
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English
16
Author
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Al Haj Eid, Mohammad Badi’
2
Dandis, Ala' Omar
2
Le Nguyen Hau
2
Pham Ngoc Thuy
2
Amirtha, Raman
1
Canter, Deborah D.
1
Chatzipanagiotou, Kalliopi C.
1
Chen, Ja-Shen
1
Coelho, Arnaldo
1
Conti, Tito
1
Edvardsson, Bo
1
Evangelista, Felicitas
1
Frías Jamilena, Dolores María
1
Gounaris, Spiros
1
Griffin, Denis
1
Hallikas, Jukka
1
Horbel, Chris
1
Huang, Tseng-Lung
1
Janupiboon, Thanyamai P.
1
Kamalanon, Piyanoot
1
Kim, Wansoo
1
Lilja, Johan
1
Marcos, Anabela Maria Bello de Figueiredo
1
Mikkonen, Karri
1
Ni, Arnt Kyawt
1
Ok, Chihyung
1
Polo Peña, Ana Isabel
1
Popp, Bastian
1
Pynnönen, Mikko
1
Ritala, Paavo
1
Robin, Robin
1
Rodríguez Molina, Miguel Ángel
1
Sivakumar, V. J.
1
Stenmark, Petter
1
Tronvoll, Bård
1
Vassilikopoulou, Aikaterini
1
Woratschek, Herbert
1
Xu, Yingzi
1
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European journal of marketing : EJM
Service business
The TQM journal : the international review of organizational improvement
The service industries journal
Journal of retailing and consumer services
17
International journal of hospitality management
16
The journal of services marketing
7
Journal of business research : JBR
6
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
6
Journal of service research : JSR
5
Tourism management : research, policies, practice
5
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
4
Journal of vacation marketing
4
Cogent business & management
3
Industrial marketing management : the international journal for industrial and high-tech firms
3
International journal of contemporary hospitality management
3
International journal of leisure and tourism marketing : IJLTM
3
International journal of services and operations management
3
Journal of air transport management
3
Journal of the Academy of Marketing Science
3
Management decision : MD
3
Digitalisierung und Innovation : Planung, Entstehung, Entwicklungsperspektiven
2
Expert journal of marketing
2
International journal of electronic commerce : IJEC
2
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
2
International journal of retail & distribution management
2
International journal of services, economics and management
2
Journal of business-to-business marketing
2
Journal of consumer behaviour : an international research review
2
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
2
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
2
Journal of hospitality and tourism insights
2
Journal of hospitality marketing & management
2
Journal of marketing management : MM
2
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
2
Journal of service management
2
Journal of strategic marketing
2
Journal of travel and tourism marketing
2
Kundenorientierte Unternehmensführung : Kundenorientierung - Kundenzufriedenheit - Kundenbindung
2
Service Value als Werttreiber : Konzepte, Messung und Steuerung
2
The journal of product & brand management
2
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ECONIS (ZBW)
16
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1
Customer lifetime value : the effect of relational benefits, brand experiences, quality, satisfaction, trust and commitment in the fast-food restaurants
Dandis, Ala' Omar
;
Al Haj Eid, Mohammad Badi’
; …
- In:
The TQM journal : the international review of …
35
(
2023
)
8
,
pp. 2526-2546
Persistent link: https://www.econbiz.de/10014458533
Saved in:
2
Building loyalty through perceived value in online shopping : does family life cycle stage matter?
Amirtha, Raman
;
Sivakumar, V. J.
- In:
The service industries journal
42
(
2022
)
15/16
,
pp. 1151-1189
Persistent link: https://www.econbiz.de/10013466618
Saved in:
3
Company websites and mobile apps versus social media : which service experience creates more customer value for online travel agencies?
Chen, Ja-Shen
;
Kamalanon, Piyanoot
;
Janupiboon, Thanyamai P.
- In:
Service business
16
(
2022
)
4
,
pp. 1081-1110
Persistent link: https://www.econbiz.de/10013459534
Saved in:
4
Service quality, customer satisfaction and customer value : holistic determinants of loyalty and word-of-mouth in services
Marcos, Anabela Maria Bello de Figueiredo
;
Coelho, Arnaldo
- In:
The TQM journal : the international review of …
34
(
2022
)
5
,
pp. 957-978
Persistent link: https://www.econbiz.de/10013537675
Saved in:
5
Customer lifetime value : investigating the factors affecting attitudinal and behavioural brand loyalty
Dandis, Ala' Omar
;
Al Haj Eid, Mohammad Badi’
- In:
The TQM journal : the international review of …
34
(
2022
)
3
,
pp. 476-493
Persistent link: https://www.econbiz.de/10013338048
Saved in:
6
Determining customer satisfaction and loyalty from a value co-creation perspective
Woratschek, Herbert
;
Horbel, Chris
;
Popp, Bastian
- In:
The service industries journal
40
(
2020
)
11/12
,
pp. 777-799
Persistent link: https://www.econbiz.de/10012260352
Saved in:
7
Creating a commercially compelling smart service encounter
Huang, Tseng-Lung
- In:
Service business
12
(
2018
)
2
,
pp. 357-377
Persistent link: https://www.econbiz.de/10011915069
Saved in:
8
The effects of perceived value on loyalty : the moderating effect of market orientation adoption
Polo Peña, Ana Isabel
;
Frías Jamilena, Dolores María
; …
- In:
Service business
11
(
2017
)
1
,
pp. 93-116
Persistent link: https://www.econbiz.de/10011722452
Saved in:
9
Service value and switching barriers : a personal values perspective
Pham Ngoc Thuy
;
Le Nguyen Hau
;
Evangelista, Felicitas
- In:
The service industries journal
36
(
2016
)
3/4
,
pp. 142-162
Persistent link: https://www.econbiz.de/10011564533
Saved in:
10
Customer participation to co-create value in human transformative services : a study of higher education and health care services
Le Nguyen Hau
;
Pham Ngoc Thuy
- In:
Service business
10
(
2016
)
3
,
pp. 603-628
Persistent link: https://www.econbiz.de/10011722401
Saved in:
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