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~isPartOf:"European review of service economics and management"
~isPartOf:"International journal of quality and service sciences"
~isPartOf:"Total quality management & business excellence"
~subject:"Service industry"
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Search: subject_exact:"Qualität von Dienstleistungen"
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Service industry
Dienstleistungsqualität
206
Service quality
206
Customer satisfaction
107
Kundenzufriedenheit
107
Quality management
74
Qualitätsmanagement
74
Consumer behaviour
50
Konsumentenverhalten
50
Beziehungsmarketing
45
Relationship marketing
45
service quality
30
Gesundheitsversorgung
29
Health care
29
Hospital
27
Krankenhaus
27
Product quality
26
Produktqualität
26
Gesundheitswesen
19
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19
Dienstleistungssektor
18
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16
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16
Customer service
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Kundenservice
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Measurement
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Messung
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customer satisfaction
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Students
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Studierende
12
Beschwerdemanagement
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Complaint management
11
Emotion
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Patienten
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Patients
11
SERVQUAL
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Services
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Dienstleistung
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Performance measurement
10
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1
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1
Bossink, Bart
1
Brint, Andrew
1
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1
Chen, Ching-Chin
1
Fry, John
1
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1
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1
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1
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1
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1
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1
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1
Lee Heng Wei
1
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1
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1
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1
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1
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1
Morvan, Nélida
1
Morvan, Thierry
1
Mu, Yu
1
Nishikoori, Hiroshi
1
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1
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1
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1
Rakhmawati, Tri
1
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1
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1
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1
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1
Syahrial, Erialdi
1
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1
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European review of service economics and management
International journal of quality and service sciences
Total quality management & business excellence
The journal of services marketing
41
The service industries journal
31
Journal of retailing and consumer services
26
Journal of business research : JBR
25
Journal of service management
22
International journal of hospitality management
20
Journal of service research : JSR
19
Journal of service research
18
Services marketing quarterly
18
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
16
Service business
15
International journal of production economics
14
Industrial marketing management : the international journal for industrial and high-tech firms
12
International journal of services and operations management
12
International journal of quality & reliability management
11
International journal of contemporary hospitality management
10
Journal of service theory and practice : JSTP
10
European journal of operational research : EJOR
9
Journal of the Academy of Marketing Science
9
Benchmarking : an international journal ; BIJ
7
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
7
International journal of services and operations management : IJSOM
7
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
7
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
6
Psychology & marketing
6
International journal of business excellence
5
International journal of services technology and management
5
Journal of air transport management
5
Journal of hospitality marketing & management
5
Managing service quality : MSQ ; an international journal
5
The TQM journal : the international review of organizational improvement
5
European journal of marketing
4
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
4
International journal of information systems in the service sector : IJISSS ; an official publication of the Information Resources Management Association
4
International journal of production research
4
International journal of productivity and quality management : IJPQM
4
International journal of services, economics and management
4
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ECONIS (ZBW)
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1
The service sector in the classical world : focus on entertainment and well-being
Bröchner, Jan
- In:
International journal of quality and service sciences
15
(
2023
)
5
,
pp. 1-14
Persistent link: https://www.econbiz.de/10014456732
Saved in:
2
Service recovery in unaffected consumers : evidence of a recovery paradox
Wardley, Marcus
- In:
International journal of quality and service sciences
14
(
2022
)
1
,
pp. 121-132
Persistent link: https://www.econbiz.de/10012884467
Saved in:
3
Exploring factors influencing service trade-offs in the higher education sector : evidence from Malaysia
Saravanan Raman
;
Mohd Suki, Norazah
;
Lee Heng Wei
; …
- In:
International journal of quality and service sciences
14
(
2022
)
4
,
pp. 555-575
Persistent link: https://www.econbiz.de/10013454241
Saved in:
4
Regional bias when benchmarking services using customer satisfaction scores
Brint, Andrew
;
Fry, John
- In:
Total quality management & business excellence
32
(
2021
)
3
,
pp. 344-358
Persistent link: https://www.econbiz.de/10012423588
Saved in:
5
Service relationship, service loop and service package examined in a logistics context
Mevel, Olivier
;
Morvan, Thierry
;
Morvan, Nélida
- In:
European review of service economics and management
(
2021
)
2/12
,
pp. 35-68
Persistent link: https://www.econbiz.de/10012819166
Saved in:
6
Re-design of service systems based on employee satisfaction, customer satisfaction and labour productivity
Takenaka, Takeshi
;
Nishikoori, Hiroshi
;
Nishino, Nariaki
; …
- In:
European review of service economics and management
(
2020
)
2/10
,
pp. 17-47
Persistent link: https://www.econbiz.de/10012422479
Saved in:
7
Senior leadership, customer orientation, and service firm performance : the mediator role of process management
Zhang, Han
;
Kang, Fei
;
Hu, Sai-quan
- In:
Total quality management & business excellence
31
(
2020
)
14
,
pp. 1605-1620
Persistent link: https://www.econbiz.de/10012312249
Saved in:
8
Service innovation quality in healthcare : service innovativeness and organisational renewal as driving forces
Mu, Yu
;
Bossink, Bart
;
Vinig, Tsvi G.
- In:
Total quality management & business excellence
30
(
2019
)
11
,
pp. 1219-1234
Persistent link: https://www.econbiz.de/10012199834
Saved in:
9
The impact of serviceability-oriented dimensions on after-sales service cost and customer satisfaction
Syahrial, Erialdi
;
Suzuki, Hideo
;
Schvaneveldt, Shane J.
- In:
Total quality management & business excellence
30
(
2019
)
11
,
pp. 1257-1281
Persistent link: https://www.econbiz.de/10012199836
Saved in:
10
The influence of service quality on customer satisfaction and loyalty in B2B technology service industry
Huang, Ping-Lung
;
Lee, Bruce C. Y.
;
Chen, Ching-Chin
- In:
Total quality management & business excellence
30
(
2019
)
13
,
pp. 1449-1465
Persistent link: https://www.econbiz.de/10012199896
Saved in:
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