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~isPartOf:"Handbook of hospitality strategic management"
~isPartOf:"Journal of hospitality marketing & management"
~subject:"United States"
~subject:"Viral marketing"
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United States
Viral marketing
Hotel industry
206
Hotellerie
206
Consumer behaviour
76
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76
Dienstleistungsqualität
47
Service quality
47
Customer satisfaction
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hotel industry
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Handbook of hospitality strategic management
Journal of hospitality marketing & management
International journal of hospitality management
110
International journal of contemporary hospitality management
32
Tourism management : research, policies, practice
27
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
20
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
16
The Cornell School of hotel administration handbook of applied hospitality strategy
16
Journal of travel and tourism marketing
14
The journal of hospitality financial management : journal of the Association of Hospitality Financial Management Educators
14
Tourism management perspectives : TMP
10
Tourism economics : the business and finance of tourism and recreation
9
The real estate finance journal
8
Cornell hospitality quarterly : CQ
6
Service business
6
Working paper / National Bureau of Economic Research, Inc.
6
Journal of revenue and pricing management
5
Journal of vacation marketing : an international journal
5
The Cornell hospitality quarterly
5
Journal of hospitality and tourism insights
4
The journal of real estate research
4
Tourism analysis : an interdisciplinary tourism & hospitality journal
4
Tourism review : the official journal of the AIEST
4
Academy of Management journal : AMJ
3
CSIO working papers
3
International journal of leisure and tourism marketing : IJLTM
3
Journal of business research : JBR
3
Psychology & marketing
3
The journal of real estate finance and economics
3
The journal of services marketing
3
The review of economics and statistics
3
Enlightening tourism : ET ; a pathmaking journal
2
Financial innovation : FIN
2
Global journal of business research : GJBR
2
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
2
Information technology & tourism
2
Innovatives Markenmanagement
2
Interfaces : the INFORMS journal on the practice of operations research
2
International journal of hospitality & tourism administration
2
International journal of management and marketing research : IJMMR
2
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ECONIS (ZBW)
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1
What consumer complaints should hoteliers prioritize? : analysis of online reviews under different market segments
Wu, Jie
;
Zhao, Narisa
- In:
Journal of hospitality marketing & management
32
(
2023
)
1
,
pp. 1-28
Persistent link: https://www.econbiz.de/10013545795
Saved in:
2
Moderating effects of rating on text and helpfulness in online hotel reviews : an analytical approach
Shin, Seunghun
;
Du, Qianzhou
;
Ma, Yufeng
;
Fan, Weiguo
; …
- In:
Journal of hospitality marketing & management
30
(
2021
)
2
,
pp. 159-177
Persistent link: https://www.econbiz.de/10012423287
Saved in:
3
How features embedded in eWOM predict hotel guest satisfaction : an application of artificial neural networks
Aakash, Aakash
;
Tandon, Abhishek
;
Aggarwal, Anu Gupta
- In:
Journal of hospitality marketing & management
30
(
2021
)
4
,
pp. 486-507
Persistent link: https://www.econbiz.de/10012549271
Saved in:
4
Humanlike robots as employees in the hotel industry : thematic content analysis of online reviews
Yu, Chung-En
- In:
Journal of hospitality marketing & management
29
(
2020
)
1
,
pp. 22-38
Persistent link: https://www.econbiz.de/10012256116
Saved in:
5
Impact of the antecedents of electronic word of mouth on consumer based brand equity : a study on the hotel industry
Sijoria, Charu
;
Mukherjee, Srabanti
;
Datta, Biplab
- In:
Journal of hospitality marketing & management
28
(
2019
)
1
,
pp. 1-27
Persistent link: https://www.econbiz.de/10012176565
Saved in:
6
Can online service recovery interventions benignly alter customers' negative review evaluations? : evidence from the hotel industry
Sreejesh, S.
;
Anusree, M. R.
;
Ponnam, Abhilash
- In:
Journal of hospitality marketing & management
28
(
2019
)
6
,
pp. 711-742
Persistent link: https://www.econbiz.de/10012176682
Saved in:
7
Categorizing peer-to-peer review site features and examining their impacts on room sales
Ai, Jin
;
Chi, Oscar Hengxuan
;
Ouyang, Zhe
- In:
Journal of hospitality marketing & management
28
(
2019
)
7
,
pp. 862-881
Persistent link: https://www.econbiz.de/10012176721
Saved in:
8
A profile of spa-goers in the U.S. luxury hotels and resorts : a posteriori market segmentation approach
Huh, Chang
;
Lee, Myong Jae
;
Lee, Soojin
- In:
Journal of hospitality marketing & management
28
(
2019
)
8
,
pp. 1032-1052
Persistent link: https://www.econbiz.de/10012176752
Saved in:
9
Sharing dissatisfaction online : analyzing the nature and predictors of hotel guests negative reviews
Fernandes, Teresa
;
Fernandes, Filipa
- In:
Journal of hospitality marketing & management
27
(
2018
)
2
,
pp. 127-150
Persistent link: https://www.econbiz.de/10011848333
Saved in:
10
Predicting hotel book intention : the influential role of helpfulness and advocacy of online reviews
Ghosh, Tathagata
- In:
Journal of hospitality marketing & management
27
(
2018
)
3
,
pp. 299-322
Persistent link: https://www.econbiz.de/10011880405
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