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~isPartOf:"Handbook of hospitality strategic management"
~isPartOf:"Tourism management perspectives : TMP"
~subject:"Service quality"
~subject:"United States"
~subject:"Unternehmenskultur"
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Service quality
United States
Unternehmenskultur
Hotel industry
106
Hotellerie
106
Consumer behaviour
20
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20
Tourism
18
Tourism employees
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Tourismus
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Dienstleistungsqualität
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Job satisfaction
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Huan, Tzung-cheng
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Morrison, Alastair M.
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Huu Thai Thinh Nguyen
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Handbook of hospitality strategic management
Tourism management perspectives : TMP
International journal of hospitality management
202
International journal of contemporary hospitality management
78
Journal of hospitality marketing & management
60
Tourism management : research, policies, practice
50
Journal of travel and tourism marketing
34
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
29
The service industries journal
21
Tourism economics : the business and finance of tourism and recreation
17
The Cornell School of hotel administration handbook of applied hospitality strategy
16
The journal of hospitality financial management : journal of the Association of Hospitality Financial Management Educators
15
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
14
Journal of hospitality and tourism insights
12
Tourism analysis : an interdisciplinary tourism & hospitality journal
11
International journal of leisure and tourism marketing : IJLTM
10
The Cornell hospitality quarterly
10
Cornell hospitality quarterly : CQ
9
Journal of retailing and consumer services
9
Global business and finance review
8
Service business
8
The real estate finance journal
8
Administrative Sciences : open access journal
7
Journal of vacation marketing : an international journal
7
The journal of services marketing
7
Enlightening tourism : ET ; a pathmaking journal
6
International journal of services, economics and management
6
Journal for global business advancement : JGBA
6
Journal of revenue and pricing management
6
Tourism and hospitality research : THR
6
Tourism and hospitality research : the surrey quarterly review
6
Working paper / National Bureau of Economic Research, Inc.
6
International journal of productivity and quality management : IJPQM
5
Total quality management & business excellence
5
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
5
Tourism review : the official journal of the AIEST
5
Acta Universitatis Danubius / Oeconomica
4
Amfiteatru economic : an economic and business research periodical
4
European research studies
4
International journal of quality & reliability management
4
Inventi impact: service sector
4
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ECONIS (ZBW)
19
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1
Consumer resistance to service robots at the hotel front desk : a mixed-methods research
Wang, Xiaohui
;
Zhang, Zhenglan
;
Huang, Dan
;
Li, Zhiyong
- In:
Tourism management perspectives : TMP
46
(
2023
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014310297
Saved in:
2
The effect of hotel employee resilience during COVID-19 : the moderation role of perceived risk and challenge stressors
Xie, Chaowu
;
Zhang, Jiangchi
;
Chen, Yanying
;
Morrison, …
- In:
Tourism management perspectives : TMP
46
(
2023
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014310307
Saved in:
3
Extra-role service under pressure in the hospitality industry : the role of mindfulness
Rescalvo-Martin, Elisa
;
Gutierrez, Leopoldo
; …
- In:
Tourism management perspectives : TMP
44
(
2022
),
pp. 1-16
Persistent link: https://www.econbiz.de/10013494151
Saved in:
4
Quantifying the economic impact of COVID-19 on the U.S. hotel industry : examination of hotel segments and operational structures
Ozdemir, Ozgur
;
Dogru, Tarik
;
Kizildag, Murat
;
Mody, …
- In:
Tourism management perspectives : TMP
39
(
2021
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012631608
Saved in:
5
What do hotel employees think about service robots? : a qualitative study in Turkey
Vatan, Ahmet
;
Dogan, Seden
- In:
Tourism management perspectives : TMP
37
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012502566
Saved in:
6
Exploring hotel guests' perceptions of using robot assistants
Lee, Ye-Jin
;
Lee, Seunghwan
;
Kim, Dae-Young
- In:
Tourism management perspectives : TMP
37
(
2021
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012502584
Saved in:
7
Hotel attributes and overall customer satisfaction : what did COVID-19 change?
Srivastava, Arpita
;
Kumar, Vivek
- In:
Tourism management perspectives : TMP
40
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013209318
Saved in:
8
Can newcomers perform better at hotels? : examining the roles of transformational leadership, supervisor-triggered positive affect, and perceived supervisor support
Chen, Tso-Jen
;
Wu, Chi-Min
- In:
Tourism management perspectives : TMP
33
(
2020
),
pp. 1-15
Persistent link: https://www.econbiz.de/10012170427
Saved in:
9
Exploring the value co-destruction model for on-line deviant behaviors of hotel customers
Yeh, Shih-Shuo
;
Fotiadis, Anestis K.
;
Chiang, Tai-Ying
; …
- In:
Tourism management perspectives : TMP
33
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012170529
Saved in:
10
Development and validation of a scale measuring hotel website service quality (HWebSQ)
Le Van Huy
;
Huu Thai Thinh Nguyen
;
Nguyen, Ninh
; …
- In:
Tourism management perspectives : TMP
35
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012296662
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