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~isPartOf:"Industrial marketing management : the international journal for industrial and high-tech firms"
~isPartOf:"Service business"
~subject:"Beziehungsmarketing"
~subject:"Manufacturing industries"
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Beziehungsmarketing
Manufacturing industries
Dienstleistungsqualität
164
Service quality
164
Relationship marketing
125
Lieferantenmanagement
119
Supplier relationship management
119
Bundling strategy
113
Leistungsbündel
113
Dienstleistungssektor
110
Service industry
110
Customer satisfaction
95
Kundenzufriedenheit
95
Business services
74
Unternehmensdienstleistung
73
B-to-B-Marketing
71
Business-to-business marketing
71
Innovation
68
Consumer behaviour
65
Konsumentenverhalten
65
Betriebliche Wertschöpfung
59
Value creation
59
Servitization
51
Innovation management
44
Innovationsmanagement
44
Customer integration
41
Kundenintegration
41
Services
41
Service-Dominant Logic
39
Service-dominant logic
39
Business model
37
Business network
37
Geschäftsmodell
37
Industrie
37
Unternehmensnetzwerk
37
Dienstleistung
35
USA
32
United States
32
Customer value
29
Kundenwert
29
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Undetermined
126
Free
4
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Article
159
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1
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Article in journal
160
Aufsatz in Zeitschrift
160
Case study
1
Collection of articles of several authors
1
Conference paper
1
Fallstudie
1
Konferenzbeitrag
1
Sammelwerk
1
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English
160
Author
All
Kowalkowski, Christian
4
Le Nguyen Hau
4
Benedettini, Ornella
3
Lee, Donhee
3
Pham Ngoc Thuy
3
Prior, Daniel D.
3
Ulaga, Wolfgang
3
Baines, Tim
2
Bigdeli, Ali Ziaee
2
Cadeaux, Jack
2
Eggert, Andreas
2
Frow, Pennie
2
Gebauer, Heiko
2
Haas, Alexander
2
Hoveskog, Maya
2
Iriarte, Ion
2
Jacob, Frank
2
Kohtamäki, Marko
2
Lee, Sang M.
2
Melero-Polo, Iguácel
2
Neely, Andy D.
2
Parida, Vinit
2
Payne, Adrian
2
Rajala, Risto
2
Schroeder, Andreas
2
Sharma, Arun
2
Song, Hua
2
Spring, Martin
2
Wincent, Joakim
2
Yu, Kangkang
2
Aa, Zanna van der
1
Aarikka-Stenroos, Leena
1
Abualqumboz, Moheeb
1
Adrodegari, Federico
1
Ahn, Jinwoo
1
Akter, Shahriar
1
Alan, Alev Kocak
1
Allwood, Jens
1
Ambroise, Laure
1
Araujo, Luis
1
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Published in...
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Industrial marketing management : the international journal for industrial and high-tech firms
Service business
Journal of retailing and consumer services
213
Journal of business research : JBR
165
The journal of services marketing
150
International journal of hospitality management
128
The service industries journal
125
Journal of service management
77
Journal of service research : JSR
77
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
67
SpringerLink / Bücher
64
International journal of production research
63
Services marketing quarterly
61
Journal of hospitality marketing & management
58
International journal of contemporary hospitality management
50
Journal of travel and tourism marketing
47
The journal of business & industrial marketing
47
International journal of production economics
45
Journal of strategic marketing
42
Journal of the Academy of Marketing Science
38
Tourism management : research, policies, practice
38
Journal of service research
37
The TQM journal : the international review of organizational improvement
37
Cogent business & management
35
The international journal of bank marketing : IJBM
35
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
32
Managing service quality : MSQ ; an international journal
32
International journal of electronic customer relationship management : IJECRM
31
International journal of services and operations management
31
Journal of financial services marketing : JFSM
30
International journal of quality and service sciences
29
International journal of productivity and quality management : IJPQM
28
Journal of marketing
28
Psychology & marketing
27
Gabler Edition Wissenschaft
26
International journal of services, economics and management
26
European journal of marketing : EJM
25
International journal of quality & reliability management
25
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
25
Asia Pacific journal of marketing and logistics
24
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ECONIS (ZBW)
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1
Customer comfort during
service
robot interactions
Becker, Marc
;
Mahr, Dominik
;
Odekerken-Schröder, Gaby
- In:
Service business
17
(
2023
)
1
,
pp. 137-165
Persistent link: https://www.econbiz.de/10014282882
Saved in:
2
Pathways of development of dynamic capabilities for servitization transformation : a longitudinal multi-case study
Castka, Pavel
;
Donovan, Julie
;
Sousa, Rui
- In:
Industrial marketing management : the international …
116
(
2024
),
pp. 66-81
Persistent link: https://www.econbiz.de/10014456180
Saved in:
3
Industrial
service
innovation : exploring the transformation process to digital servitization in industrial goods companies
Soellner, Stephan
;
Helm, Roland
;
Klee, Patrick
;
Endres, …
- In:
Industrial marketing management : the international …
117
(
2024
),
pp. 288-303
Persistent link: https://www.econbiz.de/10014531341
Saved in:
4
Service
design for digital servitization : facilitating manufacturers' advanced services value proposition design in the context of Industry 4.0
Iriarte, Ion
;
Hoveskog, Maya
;
Hien Nguyen Ngoc
; …
- In:
Industrial marketing management : the international …
110
(
2023
),
pp. 96-116
Persistent link: https://www.econbiz.de/10014306709
Saved in:
5
Towards becoming a
service
-dominant enterprise : an actor engagement perspective
Chou, Hsin-Hui
;
Huang, Chao-Chin
;
Tu, Pei-Yun
- In:
Service business
17
(
2023
)
2
,
pp. 607-632
Persistent link: https://www.econbiz.de/10014333845
Saved in:
6
Applying Industry 4.0 technologies for the sustainability of small
service
enterprises
Pandya, Darshan
;
Kumar, Gopal
- In:
Service business
17
(
2023
)
1
,
pp. 37-59
Persistent link: https://www.econbiz.de/10014282862
Saved in:
7
Technology- or human-related
service
innovation? : enhancing customer satisfaction, delight, and loyalty in the hospitality industry
Tai, Yang-Fei
;
Wang, Yi-Chieh
;
Luo, Ching-Ching
- In:
Service business
15
(
2021
)
4
,
pp. 667-694
Persistent link: https://www.econbiz.de/10012794106
Saved in:
8
Knowledge intensive business
service
(KIBS) firms' use of visualization for customer participation and knowledge sharing during the
service
process
Clarke, Ann Højbjerg
;
Mortensen, Bo
;
Freytag, Per V.
- In:
Industrial marketing management : the international …
109
(
2023
),
pp. 32-43
Persistent link: https://www.econbiz.de/10014282225
Saved in:
9
Buffering B2B
service
failure : the role of customer engagement
Sands, Sean
;
Campbell, Colin L.
;
Ferraro, Carla
; …
- In:
Industrial marketing management : the international …
103
(
2022
),
pp. 47-60
Persistent link: https://www.econbiz.de/10013255667
Saved in:
10
Dual focus :
service
-product orientation to manage the change paradox following servitization strategy
Zighan, Saad
;
Abualqumboz, Moheeb
- In:
Service business
16
(
2022
)
1
,
pp. 29-55
Persistent link: https://www.econbiz.de/10013172548
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