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~isPartOf:"Industrial marketing management : the international journal for industrial and high-tech firms"
~subject:"Beziehungsmarketing"
~subject:"Customer satisfaction"
~subject:"Service industry"
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Beziehungsmarketing
Customer satisfaction
Service industry
Lieferantenmanagement
105
Supplier relationship management
105
Bundling strategy
102
Leistungsbündel
102
B-to-B-Marketing
70
Business-to-business marketing
70
Relationship marketing
70
Business services
57
Dienstleistungsqualität
57
Service quality
57
Unternehmensdienstleistung
56
Dienstleistungssektor
52
Betriebliche Wertschöpfung
44
Value creation
44
Servitization
42
Business network
35
Unternehmensnetzwerk
35
Innovation
33
Business model
32
Geschäftsmodell
32
Service-Dominant Logic
30
Service-dominant logic
30
Industrie
27
Kundenzufriedenheit
27
Manufacturing industries
27
Customer integration
25
Kundenintegration
25
USA
24
United States
24
Services
23
Customer value
22
Kundenwert
22
Consumer behaviour
21
Konsumentenverhalten
21
Dienstleistung
20
Innovation management
20
Innovationsmanagement
20
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80
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1
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Article
124
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2
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Article in journal
126
Aufsatz in Zeitschrift
126
Collection of articles of several authors
2
Conference paper
2
Konferenzbeitrag
2
Sammelwerk
2
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English
126
Author
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Kowalkowski, Christian
7
Gebauer, Heiko
5
Casidy, Riza
3
Eggert, Andreas
3
Kohtamäki, Marko
3
O'Cass, Aron
3
Prior, Daniel D.
3
Raddats, Chris
3
Ulaga, Wolfgang
3
Akter, Shahriar
2
Benedettini, Ornella
2
Burton, Jamie
2
Cadeaux, Jack
2
Dayan, Mumin
2
Frow, Pennie
2
Haas, Alexander
2
Heirati, Nima
2
Khan, M. Sajid
2
Mohan, Mayoor
2
Naumann, Earl
2
Ndubisi, Nelson Oly
2
Nyadzayo, Munyaradzi
2
Oliva, Rogelio
2
Parida, Vinit
2
Payne, Adrian
2
Rajala, Risto
2
Salunke, Sandeep
2
Santos, Juliana Bonomi
2
Sharma, Arun
2
Siahtiri, Vida
2
Song, Hua
2
Spohrer, Jim
2
Spring, Martin
2
Sullivan Mort, Gillian
2
Valk, Wendy van der
2
Weerawardena, Jay
2
Williams, Paul
2
Wincent, Joakim
2
Woisetschläger, David
2
Yu, Kangkang
2
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Published in...
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Industrial marketing management : the international journal for industrial and high-tech firms
The service industries journal
427
Journal of retailing and consumer services
321
Journal of business research : JBR
286
International journal of hospitality management
285
The journal of services marketing
255
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
166
Service business
137
Journal of service research : JSR
135
Journal of service management
133
Services marketing quarterly
125
International journal of contemporary hospitality management
120
Journal of hospitality marketing & management
117
SpringerLink / Bücher
113
Journal of travel and tourism marketing
101
International journal of services and operations management
94
The TQM journal : the international review of organizational improvement
85
International journal of production economics
83
Tourism management : research, policies, practice
82
International journal of quality and service sciences
81
Managing service quality : MSQ ; an international journal
79
Journal of air transport management
75
Cogent business & management
73
International journal of services, economics and management
73
International journal of quality & reliability management
69
International journal of productivity and quality management : IJPQM
68
The journal of business & industrial marketing
62
Total quality management & business excellence
61
The international journal of bank marketing : IJBM
60
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
59
International journal of services technology and management
56
Journal of service research
56
Journal of the Academy of Marketing Science
56
Asia Pacific journal of marketing and logistics
54
Journal of strategic marketing
52
Psychology & marketing
49
Technological forecasting & social change : an international journal
49
European journal of marketing : EJM
48
Journal of service theory and practice : JSTP
47
International journal of services and operations management : IJSOM
46
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ECONIS (ZBW)
126
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1
Pathways of development of dynamic capabilities for servitization transformation : a longitudinal multi-case study
Castka, Pavel
;
Donovan, Julie
;
Sousa, Rui
- In:
Industrial marketing management : the international …
116
(
2024
),
pp. 66-81
Persistent link: https://www.econbiz.de/10014456180
Saved in:
2
Industrial
service
innovation : exploring the transformation process to digital servitization in industrial goods companies
Soellner, Stephan
;
Helm, Roland
;
Klee, Patrick
;
Endres, …
- In:
Industrial marketing management : the international …
117
(
2024
),
pp. 288-303
Persistent link: https://www.econbiz.de/10014531341
Saved in:
3
Service
design for digital servitization : facilitating manufacturers' advanced services value proposition design in the context of Industry 4.0
Iriarte, Ion
;
Hoveskog, Maya
;
Hien Nguyen Ngoc
; …
- In:
Industrial marketing management : the international …
110
(
2023
),
pp. 96-116
Persistent link: https://www.econbiz.de/10014306709
Saved in:
4
Creating value in servitization through digital
service
innovations
Raddats, Chris
;
Naik, Parikshit
;
Bigdeli, Ali Ziaee
- In:
Industrial marketing management : the international …
104
(
2022
),
pp. 1-13
Persistent link: https://www.econbiz.de/10013326912
Saved in:
5
Knowledge intensive business
service
(KIBS) firms' use of visualization for customer participation and knowledge sharing during the
service
process
Clarke, Ann Højbjerg
;
Mortensen, Bo
;
Freytag, Per V.
- In:
Industrial marketing management : the international …
109
(
2023
),
pp. 32-43
Persistent link: https://www.econbiz.de/10014282225
Saved in:
6
Buffering B2B
service
failure : the role of customer engagement
Sands, Sean
;
Campbell, Colin L.
;
Ferraro, Carla
; …
- In:
Industrial marketing management : the international …
103
(
2022
),
pp. 47-60
Persistent link: https://www.econbiz.de/10013255667
Saved in:
7
B2B
service
innovation and global industrial
service
management
Dayan, Mumin
;
Ndubisi, Nelson Oly
- In:
Industrial marketing management : the international …
89
(
2020
),
pp. 140-142
Persistent link: https://www.econbiz.de/10012289849
Saved in:
8
The learning subsystem interplay in
service
innovation in born global
service
firm internationalization
Weerawardena, Jay
;
Salunke, Sandeep
;
Knight, Gary A.
; …
- In:
Industrial marketing management : the international …
89
(
2020
),
pp. 181-195
Persistent link: https://www.econbiz.de/10012290007
Saved in:
9
An empirical taxonomy of Knowledge-Intensive Business Services buyers : an Absorptive Capacity approach
Teixeira, Rafael
;
Suzin, Juliana Ballin
;
Pacheco, Diego …
- In:
Industrial marketing management : the international …
108
(
2023
),
pp. 149-164
Persistent link: https://www.econbiz.de/10014227549
Saved in:
10
Under which conditions do manufacturing companies choose FDI for
service
provision in foreign markets? : an investigation using fsQCA
Jovanovic, Jelena
;
Morschett, Dirk
- In:
Industrial marketing management : the international …
104
(
2022
),
pp. 38-50
Persistent link: https://www.econbiz.de/10013326850
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