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~isPartOf:"International journal of business excellence : IJBEX"
~isPartOf:"International journal of quality & reliability management"
~isPartOf:"Quality management journal : QMJ"
~subject:"Relationship marketing"
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Search: subject_exact:"Qualitätsmanagement"
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Relationship marketing
Quality management
594
Qualitätsmanagement
594
Dienstleistungsqualität
108
Service quality
108
Lean Management
61
Lean management
61
Standardisierung
61
Standardization
61
Firm performance
58
Lean Production
58
Lean production
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Chakraborty, Subhajit
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Erkul, Muratcan
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Kaynak, Hale
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Masoudi, Ali
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Paryani, Kioumars
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Asadabadi, Mehdi Rajabi
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Campbell-Allen, Nicola
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Lee, Wonjae
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Sinha, Akhouri Amitanand
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International journal of business excellence : IJBEX
International journal of quality & reliability management
Quality management journal : QMJ
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
26
International journal of productivity and quality management : IJPQM
11
Industrial marketing management : the international journal for industrial and high-tech firms
10
The TQM journal : the international review of organizational improvement
9
Journal of retailing and consumer services
8
Total quality management & business excellence
8
International journal of hospitality management
7
International journal of quality and service sciences
7
Europäische Hochschulschriften / 5
6
International journal of production research
5
International journal of services and operations management
5
Journal of business-to-business marketing
5
The service industries journal
5
Benchmarking : an international journal
4
Handbuch Kundenmanagement : Anforderungen, Prozesse, Zufriedenheit, Bindung und Wert von Kunden
4
International journal of contemporary hospitality management
4
International journal of project management : the journal of The International Project Management Association
4
Journal of business research : JBR
4
Profession : Wissenschaftsedition im Rainer Hampp Verlag
4
Benchmarking : an international journal ; BIJ
3
Gabler Edition Wissenschaft
3
Gabler-Edition Wissenschaft
3
International journal of business excellence
3
International journal of electronic customer relationship management : IJECRM
3
International journal of management concepts and philosophy : IJMCP
3
International journal of production economics
3
Journal of business economics : JBE
3
Journal of business economics and management
3
Journal of open innovation : technology, market, and complexity
3
Management decision : MD
3
Managing service quality : MSQ ; an international journal
3
Reihe Tagungsberichte / Thüringer Staatskanzlei
3
Asia Pacific journal of marketing and logistics
2
Basler Schriften zum Marketing
2
Berichte aus der Betriebswirtschaft
2
Cogent business & management
2
Customer Management : Vertriebs- und Servicekonzepte der Zukunft
2
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ECONIS (ZBW)
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1
M-shopping service quality dimensions and their effects on customer trust and loyalty : an empirical study
Zhang, Ruoqing
;
Jun, Minjoon
;
Palacios, Sergio
- In:
International journal of quality & reliability management
40
(
2023
)
1
,
pp. 169-191
Persistent link: https://www.econbiz.de/10013535631
Saved in:
2
Determinants of factors for service quality excellence at dealer end leading to CRM - an AHP approach
Pothal, Lalit Kumar
;
Tripathy, Sushanta
;
Dash, Aishwarya
- In:
International journal of business excellence : IJBEX
28
(
2022
)
1
,
pp. 101-117
Persistent link: https://www.econbiz.de/10014234591
Saved in:
3
How does relationship quality translate into better organisational performance : an empirical check
John, Waseem
- In:
International journal of business excellence : IJBEX
24
(
2021
)
2
,
pp. 187-205
Persistent link: https://www.econbiz.de/10012596327
Saved in:
4
The strategic value of servitization : a quality management perspective
Erkul, Muratcan
;
Chakraborty, Subhajit
;
Kaynak, Hale
- In:
Quality management journal : QMJ
28
(
2021
)
4
,
pp. 176-189
Persistent link: https://www.econbiz.de/10012650359
Saved in:
5
The strategic value of servitization : a quality management perspective
Erkul, Muratcan
;
Chakraborty, Subhajit
;
Kaynak, Hale
- In:
Quality management journal : QMJ
28
(
2021
)
4
,
pp. 176-189
Persistent link: https://www.econbiz.de/10012650360
Saved in:
6
Achieving excellence in services marketing : roles in customer delight
Mandal, Pratap Chandra
- In:
International journal of business excellence : IJBEX
20
(
2020
)
3
,
pp. 359-374
Persistent link: https://www.econbiz.de/10012199135
Saved in:
7
Improving the service quality of telecommunication companies using online customer and employee review analysis
Sinha, Akhouri Amitanand
;
Rajendran, Suchitra
; …
- In:
Quality management journal : QMJ
27
(
2020
)
4
,
pp. 182-199
Persistent link: https://www.econbiz.de/10012309636
Saved in:
8
Investigating the influence of TQM, service quality and market orientation on customer satisfaction and loyalty in the Indian banking sector
Pattanayak, Durgesh
;
Koilakuntla, Maddulety
;
Punyatoya, …
- In:
International journal of quality & reliability management
34
(
2017
)
3
,
pp. 362-377
Persistent link: https://www.econbiz.de/10011694508
Saved in:
9
A Markovian-QFD approach in addressing the changing priorities of the customer needs
Asadabadi, Mehdi Rajabi
- In:
International journal of quality & reliability management
33
(
2016
)
8
,
pp. 1062-1075
Persistent link: https://www.econbiz.de/10011606104
Saved in:
10
Statistical comparison of final weight scores in quality function deployment (QFD) studies
Iqbal, Zafar
;
Grigg, Nigel P.
;
Govindaraju, K.
; …
- In:
International journal of quality & reliability management
31
(
2014
)
2
,
pp. 184-204
Persistent link: https://www.econbiz.de/10010250067
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