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~isPartOf:"International journal of contemporary hospitality management"
~isPartOf:"Journal of consumer behaviour : an international research review"
~subject:"Virales Marketing"
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Search: subject:"Verbraucherzufriedenheit"
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Virales Marketing
Customer satisfaction
168
Kundenzufriedenheit
168
Dienstleistungsqualität
95
Service quality
95
Consumer behaviour
82
Konsumentenverhalten
82
Beziehungsmarketing
57
Relationship marketing
57
Hotel industry
48
Hotellerie
48
Gastronomie
24
Restaurant industry
24
Beschwerdemanagement
19
Complaint management
19
Emotion
16
Viral marketing
15
Gastgewerbe
14
Holiday behaviour
14
Hospitality industry
14
Urlaubsverhalten
14
Arbeitszufriedenheit
13
Customer service
13
Job satisfaction
13
Kundenservice
13
Quality management
13
Qualitätsmanagement
13
Satisfaction
13
Tourism industry
12
Tourismuswirtschaft
12
USA
12
United States
12
China
11
Customer loyalty
11
Brand image
10
Markenimage
10
Tourism
10
Tourismus
9
Brand management
8
Markenführung
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15
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Berezina, Katerina
1
Bilgihan, Anil
1
Castillo-Manzano, José Ignacio
1
Castro Nuño, Mercedes
1
Chaulagain, Suja
1
Chin, Kwai Sang
1
Cobanoglu, Cihan
1
González-Rodríguez, M. Rosario
1
Han, Jeongsoo
1
Hanks, Lydia
1
Jai, Tun-Min Catherine
1
Kandampully, Jay
1
Kim, Jong Min
1
Kim, Song Ee
1
Kwansa, Francis A.
1
Lee, Carmen Kar Hang
1
Lehto, Xinran Y.
1
Li, Jianwen
1
Li, Xu
1
Liu, Mengjiao
1
Liu, Qing
1
Longart, Pedro
1
Ma, Shihan
1
Martínez-Torres, Rocio
1
Miller, Brian L.
1
Nie, Ru-xin
1
Olsen, Svein O.
1
Pizam, Abraham
1
Pozo-Barajas, Rafael
1
Tian, Zhang-peng
1
Toral, Sergio
1
Tse, Ying Kei
1
Wang, Jian-qiang
1
Wang, Yichuan
1
Weber, Mathias
1
Wien, Anders Hauge
1
Wu, Luorong
1
Xu, Chang
1
Yu, Yixiu
1
Zhang, Chenxi
1
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International journal of contemporary hospitality management
Journal of consumer behaviour : an international research review
Journal of retailing and consumer services
39
International journal of hospitality management
24
Journal of business research : JBR
20
Journal of hospitality marketing & management
17
Tourism management : research, policies, practice
16
Journal of travel and tourism marketing
14
Cogent business & management
10
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
10
Psychology & marketing
10
The journal of services marketing
10
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
7
Asia Pacific journal of marketing and logistics
6
Journal of service management
6
Service business
6
The TQM journal : the international review of organizational improvement
6
The service industries journal
6
European journal of marketing : EJM
5
International journal of electronic marketing and retailing : IJEMR
5
Journal of strategic marketing
5
Services marketing quarterly
5
International journal of leisure and tourism marketing : IJLTM
4
International journal of retail and distribution management
4
International journal of services and operations management
4
Journal of electronic commerce research : JECR
4
Journal of global marketing
4
Journal of marketing communications
4
Journal of marketing management : MM
4
Journal of service research : JSR
4
Managing service quality : MSQ ; an international journal
4
Capturing, analyzing, and managing word-of-mouth in the digital marketplace
3
Health marketing quarterly
3
Industrial marketing management : the international journal for industrial and high-tech firms
3
International journal of internet marketing and advertising : IJIMA
3
International journal of technology marketing : IJTMkt
3
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
3
Journal of financial services marketing
3
Journal of financial services marketing : JFSM
3
Journal of hospitality and tourism insights
3
Journal of marketing for higher education
3
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ECONIS (ZBW)
15
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1
Classifying travellers' requirements from online reviews : an improved Kano model
Zhao, Meng
;
Liu, Mengjiao
;
Xu, Chang
;
Zhang, Chenxi
- In:
International journal of contemporary hospitality management
36
(
2024
)
1
,
pp. 91-112
Persistent link: https://www.econbiz.de/10014483116
Saved in:
2
Examining the negative relationship between length of stay at a hotel and customer satisfaction : evidence from online customer reviews
Kim, Jong Min
;
Han, Jeongsoo
- In:
International journal of contemporary hospitality management
35
(
2023
)
12
,
pp. 4099-4116
Persistent link: https://www.econbiz.de/10014430082
Saved in:
3
Platform-centric vs. multi-party service failure : an examination of consumers' negative word of mouth about sharing economy platforms
Wu, Luorong
;
Liu, Qing
;
Ma, Shihan
;
Hanks, Lydia
- In:
International journal of contemporary hospitality management
35
(
2023
)
4
,
pp. 1332-1375
Persistent link: https://www.econbiz.de/10014280782
Saved in:
4
Exploring dynamic effects on classifying service quality attributes under the impacts of COVID-19 with evidence from online reviews
Nie, Ru-xin
;
Chin, Kwai Sang
;
Tian, Zhang-peng
;
Wang, …
- In:
International journal of contemporary hospitality management
35
(
2023
)
1
,
pp. 159-185
Persistent link: https://www.econbiz.de/10013546039
Saved in:
5
What have hosts overlooked for improving stay experience in accommodation-sharing? : empirical evidence from Airbnb customer reviews
Lee, Carmen Kar Hang
;
Tse, Ying Kei
;
Zhang, Minhao
; …
- In:
International journal of contemporary hospitality management
35
(
2023
)
2
,
pp. 765-784
Persistent link: https://www.econbiz.de/10013546079
Saved in:
6
Addicted to cruises? : key drivers of cruise ship loyalty behavior through an e-WOM approach
Castillo-Manzano, José Ignacio
;
Castro Nuño, Mercedes
; …
- In:
International journal of contemporary hospitality management
34
(
2022
)
1
,
pp. 361-381
Persistent link: https://www.econbiz.de/10012798196
Saved in:
7
What matters, and what matters most? : exploring resident satisfaction in continuing care retirement communities
Chaulagain, Suja
;
Li, Jianwen
;
Pizam, Abraham
- In:
International journal of contemporary hospitality management
34
(
2022
)
7
,
pp. 2472-2495
Persistent link: https://www.econbiz.de/10013412651
Saved in:
8
The impact of green experience on customer satisfaction : evidence from TripAdvisor
Yu, Yixiu
;
Li, Xu
;
Jai, Tun-Min Catherine
- In:
International journal of contemporary hospitality management
29
(
2017
)
5
,
pp. 1340-1361
Persistent link: https://www.econbiz.de/10011732096
Saved in:
9
Post-visit and pre-visit tourist destination image through eWOM sentiment analysis and perceived helpfulness
González-Rodríguez, M. Rosario
;
Martínez-Torres, Rocio
; …
- In:
International journal of contemporary hospitality management
28
(
2016
)
11
,
pp. 2609-2627
Persistent link: https://www.econbiz.de/10011641625
Saved in:
10
Customer loyalty : a review and future directions with a special focus on the hospitality industry
Kandampully, Jay
;
Zhang, Tingting Christina
;
Bilgihan, Anil
- In:
International journal of contemporary hospitality management
27
(
2015
)
3
,
pp. 379-414
Persistent link: https://www.econbiz.de/10011308466
Saved in:
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