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~isPartOf:"International journal of contemporary hospitality management"
~isPartOf:"Journal of the Academy of Marketing Science"
~subject:"Supplier relationship management"
~type_genre:"Aufsatz in Zeitschrift"
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Search: subject_exact:"Customer relationship management"
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Supplier relationship management
Beziehungsmarketing
284
Relationship marketing
284
Consumer behaviour
144
Konsumentenverhalten
144
Customer satisfaction
86
Kundenzufriedenheit
86
Dienstleistungsqualität
68
Service quality
68
Hotel industry
41
Hotellerie
41
Brand management
32
Markenführung
32
Lieferantenmanagement
27
Customer value
26
Kundenwert
26
Brand image
25
Markenimage
25
Customer integration
22
Kundenintegration
22
Salespeople
22
Verkaufspersonal
22
Marketing management
21
Marketingmanagement
21
Customer loyalty
20
Social Web
20
Social web
20
Beschwerdemanagement
19
Complaint management
19
Gastronomie
19
Restaurant industry
19
Customer service
18
Internet marketing
18
Kundenservice
18
Online-Marketing
18
Customer engagement
17
Viral marketing
17
Virales Marketing
17
Kundenbindungsprogramm
16
Loyalty program
16
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15
Free
1
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Article
27
Type of publication (narrower categories)
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Aufsatz in Zeitschrift
Article in journal
27
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English
27
Author
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Scheer, Lisa K.
5
Beitelspacher, Lauren Skinner
2
Grewal, Dhruv
2
Miao, C. Fred
2
Palmatier, Robert W.
2
Rapp, Adam
2
Arnold, Todd J.
1
Baker, Thomas L.
1
Basuroy, Suman
1
Bauer, Carlos
1
Bell, Simon J.
1
Bill, Fabian
1
Bitner, Mary Jo
1
Bock, Dora E.
1
Bornemann, Torsten
1
Chatterjee, Sharmila C.
1
Chmielewski-Raimondo, Danielle A.
1
Crecelius, Andrew T.
1
Davis-Sramek, Beth
1
DeLeon, Anthony J.
1
Droge, Cornelia
1
Evans, Kenneth R.
1
Feurer, Sven
1
Folse, Judith Anne Garretson
1
Forkmann, Sebastian
1
Friend, Scott B.
1
Garrett, Jason
1
Giebelhausen, Michael
1
Gretz, Richard T.
1
Griffin, Abbie
1
Griffith, Denni Arli
1
Gu, Huimin
1
Gummesson, Evert
1
Hampson, Daniel P.
1
Henneberg, Stephan
1
Hollmann, Thomas
1
Homburg, Christian
1
Hopkins, Christopher D.
1
Hu, Clark
1
Huang, Ming-Hui
1
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Published in...
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International journal of contemporary hospitality management
Journal of the Academy of Marketing Science
Industrial marketing management : the international journal for industrial and high-tech firms
208
The journal of business & industrial marketing
108
Journal of business research : JBR
78
Journal of business-to-business marketing
39
Journal of marketing
21
Journal of strategic marketing
21
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
20
The journal of services marketing
19
International journal of production economics
14
Journal of retailing and consumer services
14
The service industries journal
13
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
12
Journal of personal selling & sales management
11
Service business
11
Services marketing quarterly
10
International journal of procurement management
9
Marketing intelligence & planning
9
Journal of marketing channels : ... distribution systems, strategy, and management
8
Journal of purchasing and supply management
8
Journal of service research : JSR
8
Marketing theory
8
The international journal of bank marketing : IJBM
8
The international journal of logistics management
8
European journal of marketing : EJM
7
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
7
International journal of hospitality management
7
International journal of project management : the journal of The International Project Management Association
7
Jahrbuch der Absatz- und Verbrauchsforschung
7
Die Betriebswirtschaft : DBW
6
International business review : the official journal of the European International Business Academy
6
Journal of business market management : jbm
6
Journal of customer behaviour
6
Journal of marketing management : MM
6
Marketing : ZFP ; journal of research and management
6
The journal of personal selling & sales management : JPSSM
6
Asia Pacific journal of marketing and logistics
5
Cogent business & management
5
International journal of integrated supply management : IJISM
5
International journal of production research
5
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ECONIS (ZBW)
27
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1
Trust in blockchain-enabled exchanges : duture directions in blockchain marketing
Teck Ming Tan
;
Saraniemi, Saila
- In:
Journal of the Academy of Marketing Science
51
(
2023
)
4
,
pp. 914-939
Persistent link: https://www.econbiz.de/10014326666
Saved in:
2
Boundary spanner corruption : a potential dark side of multi-level trust in marketing relationships
Forkmann, Sebastian
;
Webb, Jonathan
;
Henneberg, Stephan
; …
- In:
Journal of the Academy of Marketing Science
50
(
2022
)
5
,
pp. 889-914
Persistent link: https://www.econbiz.de/10013389479
Saved in:
3
Not the relationship type? : loyalty propensity as a reason to maintain marketing relationships
Wolter, Jeremy S.
;
Bock, Dora E.
;
Hopkins, Christopher D.
; …
- In:
Journal of the Academy of Marketing Science
50
(
2022
)
5
,
pp. 1052-1070
Persistent link: https://www.econbiz.de/10013390496
Saved in:
4
Buyer-supplier relationship dynamics : a systematic review
Shamsollahi, Ali
;
Chmielewski-Raimondo, Danielle A.
; …
- In:
Journal of the Academy of Marketing Science
49
(
2021
)
2
,
pp. 418-436
Persistent link: https://www.econbiz.de/10012434112
Saved in:
5
The interplay between business and personal trust on relationship performance in conditions of market turbulence
Mangus, Stephanie M.
;
Jones, Eli
;
Folse, Judith Anne …
- In:
Journal of the Academy of Marketing Science
48
(
2020
)
6
,
pp. 1138-1155
Persistent link: https://www.econbiz.de/10012386878
Saved in:
6
Salesperson social media use in business-to-business relationships : an empirical test of an integrative framework linking antecedents and consequences
Bill, Fabian
;
Feurer, Sven
;
Klarmann, Martin
- In:
Journal of the Academy of Marketing Science
48
(
2020
)
4
,
pp. 734-752
Persistent link: https://www.econbiz.de/10012293330
Saved in:
7
Effects of channel members' customer-centric structures on supplier performance
Crecelius, Andrew T.
;
Lawrence, Justin M.
;
Lee, Ju-Yeon
; …
- In:
Journal of the Academy of Marketing Science
47
(
2019
)
1
,
pp. 56-75
Persistent link: https://www.econbiz.de/10011996685
Saved in:
8
Online relationship marketing
Steinhoff, Lena
;
Griffith, Denni Arli
;
Weaven, Scott
; …
- In:
Journal of the Academy of Marketing Science
47
(
2019
)
3
,
pp. 369-393
Persistent link: https://www.econbiz.de/10012107007
Saved in:
9
The impact of superstar and non-superstar software on hardware sales : the moderating role of hardware lifecycle
Gretz, Richard T.
;
Malshe, Ashwin
;
Bauer, Carlos
; …
- In:
Journal of the Academy of Marketing Science
47
(
2019
)
3
,
pp. 394-416
Persistent link: https://www.econbiz.de/10012107160
Saved in:
10
An exploratory study of business-to-business online customer reviews : external online professional communities and internal vendor scorecards
Steward, Michelle D.
;
Narus, James A.
;
Roehm, Michelle L.
- In:
Journal of the Academy of Marketing Science
46
(
2018
)
2
,
pp. 173-189
Persistent link: https://www.econbiz.de/10011844765
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