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~isPartOf:"International journal of electronic customer relationship management : IJECRM"
~isPartOf:"Journal of retailing and consumer services"
~isPartOf:"Managing service quality : MSQ ; an international journal"
~subject:"E-commerce"
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Search: subject_exact:"Servicequalität"
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E-commerce
Dienstleistungsqualität
440
Service quality
440
Customer satisfaction
278
Kundenzufriedenheit
278
Consumer behaviour
264
Konsumentenverhalten
264
Beziehungsmarketing
219
Relationship marketing
219
Einzelhandel
73
Retail trade
73
Customer service
70
Kundenservice
70
Online retailing
51
Online-Handel
51
Beschwerdemanagement
49
Complaint management
49
Electronic Commerce
37
Quality management
34
Qualitätsmanagement
34
Dienstleistungssektor
32
Service industry
32
Emotion
31
Viral marketing
29
Virales Marketing
29
Satisfaction
28
Customer loyalty
23
USA
23
United States
23
Mobile communications
21
Mobilkommunikation
21
Customer integration
20
Kundenintegration
20
Confidence
19
Customer experience
19
Ladengestaltung
19
Service failure
19
Store design
19
Vertrauen
19
Service recovery
18
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English
37
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Arsalan Najmi
2
Ahmed, Waqar
1
Ahrholdt, Dennis C.
1
Al Khateeb, Amr
1
Al-nassar, Bilal Ali Yaseen
1
Alnawas, Ibrahim
1
Ayodeji, Ogunmola Gabriel
1
Bai, Yanzhuang
1
Bala, Pradip Kumar
1
Balasubramanian, Nataraj
1
Bornemann, Daniel
1
Bressolles, Grégory
1
Brusch, Ines
1
Carlson, Jamie
1
Chakraborty, Shibashish
1
Cho, Yun Kyung
1
Corbitt, Brian
1
Dasgupta, Shilpee A.
1
Davari, Arezoo
1
Do, Quynh Huong
1
Doherty, Neil F.
1
Dorai, Sriram
1
Duarte, Paulo
1
Durieu, François
1
Ellis-Chadwick, Fiona
1
Fan, Qingji
1
Feng, Cheng-min
1
Ferreira, Margarida Bernardo
1
Francis, Julie E.
1
Gajjar, Hasmukh
1
Georgiadis, Christos K.
1
Hennig-Thurau, Thorsten
1
Huang, Yu-kai
1
Hänninen, Mikko
1
Iyer, Pramod
1
Jain, Nikunj Kumar
1
Javed, Muhammad Kashif
1
Joukar, A.
1
Kaatz, Christopher
1
Kaur, Baljit
1
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International journal of electronic customer relationship management : IJECRM
Journal of retailing and consumer services
Managing service quality : MSQ ; an international journal
Journal of internet commerce
17
International journal of electronic marketing and retailing : IJEMR
12
The service industries journal
12
International journal of hospitality management
11
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
10
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
10
International journal of business information systems : IJBIS
8
International journal of e-business research : an official publication of the Information Resources Management Association
8
International journal of production economics
8
Journal of travel and tourism marketing
8
Electronic commerce research and applications
7
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
7
International journal of retail and distribution management
7
Cogent business & management
6
International journal of quality & reliability management
6
Journal of electronic commerce research : JECR
6
Journal of service research : JSR
6
The journal of services marketing
6
Information systems and e-business management : ISeB
5
International journal of quality and service sciences
5
Journal of Contemporary Issues in Business and Government
5
Service business
5
The TQM journal : the international review of organizational improvement
5
Asia Pacific journal of marketing and logistics
4
Electronic commerce research
4
Industrial marketing management : the international journal for industrial and high-tech firms
4
International journal of business excellence : IJBEX
4
International journal of electronic business
4
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
4
International journal of retail & distribution management
4
International journal of services and operations management
4
International journal of services and operations management : IJSOM
4
International journal of services technology and management : IJSTM
4
International journal of services, economics and management
4
Journal of business research : JBR
4
Journal of hospitality marketing & management
4
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
4
Journal of strategic marketing
4
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ECONIS (ZBW)
37
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1
Enhance understandings of Online Food Delivery's service quality with online reviews
Ma, Bohao
;
Wong, Yiik Diew
;
Teo, Chee Chong
;
Wang, Ziyang
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014460837
Saved in:
2
Effects of logistics service quality and price fairness on customer repurchase intention : the moderating role of cross-border e-commerce experiences
Do, Quynh Huong
;
Kim, Thai Young
;
Wang, Xueqin
- In:
Journal of retailing and consumer services
70
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014239880
Saved in:
3
Is there any value in the online reviews of remedial satisfied customers? : an empirical study in the hospitality industry
Bai, Yanzhuang
;
Li, Tingwu
;
Zheng, Chundong
- In:
Journal of retailing and consumer services
64
(
2022
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013209529
Saved in:
4
The distinctive agenda of service failure recovery in e-tailing : criticality of logistical/non-logistical service failure typologies and e-tailing ethics
Roy, Vivek
;
Vijay, T. Sai
;
Srivastava, Abhishek
- In:
Journal of retailing and consumer services
64
(
2022
),
pp. 1-15
Persistent link: https://www.econbiz.de/10013209589
Saved in:
5
Developing and validating a multidisciplinary scale of e-retailing website elements
Alnawas, Ibrahim
;
Al Khateeb, Amr
- In:
Journal of retailing and consumer services
66
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013209668
Saved in:
6
The effect of employees' politeness strategy and customer membership on customers' perception of co-recovery and online post-recovery satisfaction
Zhang, Yu
;
Yuan, Yafen
;
Su, Jiafu
;
Xiao, Yan
- In:
Journal of retailing and consumer services
63
(
2021
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012665997
Saved in:
7
The impact of e-service quality and ease of use of e-customer relationship management : a study of mobile phone services in Jordan
Al-nassar, Bilal Ali Yaseen
- In:
International journal of electronic customer …
13
(
2021
)
2
,
pp. 146-165
Persistent link: https://www.econbiz.de/10012939797
Saved in:
8
Enhancing relationships in e-tail : role of relationship quality and duration
Dorai, Sriram
;
Balasubramanian, Nataraj
;
Sivakumaran, …
- In:
Journal of retailing and consumer services
58
(
2021
),
pp. 1-14
Persistent link: https://www.econbiz.de/10012430723
Saved in:
9
Exploring the impact of different factors on brand equity and intention to take up online courses from e-learning platforms
Ray, Arghya
;
Bala, Pradip Kumar
;
Chakraborty, Shibashish
; …
- In:
Journal of retailing and consumer services
59
(
2021
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012433342
Saved in:
10
Electronic logistics service quality and repurchase intention in e-tailing : catalytic role of shopping satisfaction, payment options, gender and returning experience
Jain, Nikunj Kumar
;
Gajjar, Hasmukh
;
Shah, Bhavin J.
- In:
Journal of retailing and consumer services
59
(
2021
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012433719
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