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~isPartOf:"International journal of electronic marketing and retailing : IJEMR"
~isPartOf:"Journal of service management"
~isPartOf:"Marketing intelligence & planning"
~subject:"Customer satisfaction"
~subject:"Einzelhandel"
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Search: subject_exact:"Beziehungsmanagement"
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Customer satisfaction
Einzelhandel
Beziehungsmarketing
277
Relationship marketing
277
Consumer behaviour
160
Konsumentenverhalten
160
Kundenzufriedenheit
88
Dienstleistungsqualität
76
Service quality
76
Internet marketing
55
Online-Marketing
55
Social Web
55
Social web
55
Brand management
49
Markenführung
49
Customer integration
42
Kundenintegration
42
Brand image
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Markenimage
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Online retailing
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Online-Handel
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Confidence
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Vertrauen
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Brand
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Markenartikel
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Customer value
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Kundenwert
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Virales Marketing
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Dienstleistungssektor
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Service industry
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Services
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Value creation
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Dienstleistung
15
Customer engagement
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Aksoy, Lerzan
3
Ponsignon, Frederic
3
Bang, Nguyen
2
Buoye, Alexander
2
Das, Gopal
2
Edvardsson, Bo
2
Keiningham, Timothy
2
Khare, Arpita
2
Tronvoll, Bård
2
Abratt, Russell
1
Acharyulu, G. V. R. K.
1
Ahmad, Alaeddin Mohammad Khalaf
1
Akrimi, Yosra
1
Al Khasawneh, Mohammad Hamdi
1
Al Naimi, Husam
1
Al-Adwan, Ahmad Samed
1
Albrecht, Carmen-Maria
1
Algharabat, Raed Salah
1
Alhorani, Alaa
1
Alkire, Linda
1
Allsopp, Jason
1
Angriawan, Arifin
1
Anh Chi Phan
1
Arbore, Alessandro
1
Aslam, Faheem
1
Awan, Tahir Mumtaz
1
Bajpai, Naval
1
Bala, Pradip Kumar
1
Banerji, Rashi
1
Batat, Wided
1
Bateman, Patrick J.
1
Behera, Rajat Kumar
1
Bhatnagar, Amit
1
Birgelen, Marcel van
1
Bjelic, Marija
1
Bloemer, Johanna M.
1
Bornemann, Torsten
1
Bouzdine-Chameeva, Tatiana
1
Breazeale, Michael
1
Burton, Jamie
1
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International journal of electronic marketing and retailing : IJEMR
Journal of service management
Marketing intelligence & planning
Journal of retailing and consumer services
373
Journal of business research : JBR
177
International journal of hospitality management
137
The journal of services marketing
117
The service industries journal
67
Journal of hospitality marketing & management
64
Journal of retailing
59
Journal of travel and tourism marketing
59
International journal of contemporary hospitality management
53
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
53
Cogent business & management
52
The international review of retail, distribution and consumer research
52
Tourism management : research, policies, practice
52
Services marketing quarterly
48
Journal of strategic marketing
45
Asia Pacific journal of marketing and logistics
44
Journal of service research : JSR
44
Service business
44
Journal of the Academy of Marketing Science
42
International journal of retail & distribution management
41
Industrial marketing management : the international journal for industrial and high-tech firms
39
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
36
Psychology & marketing
36
The TQM journal : the international review of organizational improvement
36
The journal of business & industrial marketing
36
International journal of electronic customer relationship management : IJECRM
35
International journal of retail and distribution management
35
The international journal of bank marketing : IJBM
34
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
33
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
31
Journal of service research
28
European journal of marketing : EJM
27
Journal of marketing
27
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
26
Total quality management & business excellence
25
SpringerLink / Bücher
24
International journal of business information systems : IJBIS
23
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ECONIS (ZBW)
102
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1
The impact of financial performance and corporate reputation on customer purchases : the role of stakeholders and brand value in the automotive sector
Sánchez-Iglesias, Nuria
;
García-Madariaga, Jesús
; …
- In:
Marketing intelligence & planning
42
(
2024
)
1
,
pp. 23-39
Persistent link: https://www.econbiz.de/10014469191
Saved in:
2
Low-literate customer experience : an empirical exploration
Mishra, Anubhav A.
;
Verma, Megha
- In:
Marketing intelligence & planning
42
(
2024
)
1
,
pp. 59-83
Persistent link: https://www.econbiz.de/10014469193
Saved in:
3
Transforming customer engagement with artificial intelligence e-marketing : an e-retailer perspective in the era of Retail 4.0
Behera, Rajat Kumar
;
Bala, Pradip Kumar
;
Rana, Nripendra P.
- In:
Marketing intelligence & planning
42
(
2024
)
7
,
pp. 1141-1168
Persistent link: https://www.econbiz.de/10015056968
Saved in:
4
Logistics service failures and recovery strategies : is the response time or the discount amount more important?
Gurler, Hasan Emin
;
Erturgut, Ramazan
- In:
Marketing intelligence & planning
42
(
2024
)
7
,
pp. 1299-1329
Persistent link: https://www.econbiz.de/10015056988
Saved in:
5
Beyond the storefront : empirical insights into consumers' responses to omnichannel apparel retailers
Chen, Yini
;
Chi, Ting
- In:
Marketing intelligence & planning
42
(
2024
)
2
,
pp. 284-303
Persistent link: https://www.econbiz.de/10015056858
Saved in:
6
Impact of quality of AR apps on customer brand engagement, word-of-mouth and purchase intention : moderating role of perceived brand value
Patel, Vipul
;
Kautish, Pradeep
;
Patel, Naresh K.
- In:
International journal of electronic marketing and …
15
(
2024
)
3
,
pp. 330-349
Persistent link: https://www.econbiz.de/10015063983
Saved in:
7
A study on the influence of social media marketing activities on customer satisfaction mediated by perceived value in the e-commerce industry
Banerji, Rashi
;
Singh, Animesh
- In:
International journal of electronic marketing and …
15
(
2024
)
4
,
pp. 415-430
Persistent link: https://www.econbiz.de/10015063994
Saved in:
8
Validating the potential measures of e-brand trust and e-brand loyalty : an examination using SEM
Raj, Y. Anjel
;
Hemalatha, J.
;
Jasim, K. Mohamed
- In:
International journal of electronic marketing and …
15
(
2024
)
5
,
pp. 600-620
Persistent link: https://www.econbiz.de/10015064025
Saved in:
9
Effects of seamless omnichannel experience on customer behavioural outcomes
Singh, Tanya
;
Pandey, Shivendra Kumar
- In:
International journal of electronic marketing and …
15
(
2024
)
5
,
pp. 621-638
Persistent link: https://www.econbiz.de/10015064027
Saved in:
10
Predicting repurchase intentions with website usability : a parallel mediation of perceived customers satisfaction and service quality confirmation
Mittal, Ella
;
Kaur, Parvinder
- In:
International journal of electronic marketing and …
15
(
2024
)
2
,
pp. 223-239
Persistent link: https://www.econbiz.de/10015063939
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