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~isPartOf:"International journal of electronic marketing and retailing : IJEMR"
~isPartOf:"The journal of services marketing"
~isPartOf:"The service industries journal"
~subject:"Confidence"
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Search: "Customer relationship management"
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Confidence
Beziehungsmarketing
478
Relationship marketing
478
Consumer behaviour
227
Konsumentenverhalten
227
Customer satisfaction
199
Kundenzufriedenheit
199
Dienstleistungsqualität
189
Service quality
189
Customer service
55
Kundenservice
55
Customer integration
51
Kundenintegration
51
Vertrauen
49
Social Web
46
Social web
46
Internet marketing
45
Online-Marketing
45
Dienstleistungssektor
43
Service industry
43
Online retailing
39
Online-Handel
39
Beschwerdemanagement
35
Complaint management
35
E-commerce
35
Electronic Commerce
35
Lieferantenmanagement
34
Supplier relationship management
34
Brand management
33
Markenführung
33
Betriebliche Wertschöpfung
32
Emotion
32
Value creation
32
Customer value
31
Kundenwert
31
Einzelhandel
30
Retail trade
30
Services
28
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49
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Choi, Beom Joon
2
Hazari, Sunil
2
La, Suna
2
Acharyulu, G. V. R. K.
1
Al-Adwan, Ahmad Samed
1
Alhorani, Alaa
1
Alves, Helena
1
Amarullah, Dudi
1
Bajpai, Naval
1
Balaji, M. S.
1
Bang, Nguyen
1
Barootkoob, Mohammadreza
1
Barra, Cristobal
1
Basso, Kenny
1
Bateman, Patrick J.
1
Beatson, Amanda
1
Becker-Özcamlica, Hürrem
1
Bee Lian Song
1
Bhardwaj, Preshth
1
Boateng, Henry
1
Brown, Cheryl O.
1
Cazier, Joseph A.
1
Chen, Alex Fei-long
1
Chen, Hsiangting Shatina
1
Chen, I-heng
1
Chen, Kuang-Jung
1
Cheng, Julian Ming Sung
1
Chiao, Yu-ching
1
Chiu, Chou-Kang
1
Chiu, Ya-kang
1
Dagger, Tracey S.
1
Dai, You-De
1
Das, Gopal
1
David, Meredith E.
1
Dean, Dwane Hal
1
Deependra Singh
1
Di, Eh
1
Disse, Isabel Kittyma
1
Ferreira, João José Matos
1
Fodness, Dale
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International journal of electronic marketing and retailing : IJEMR
The journal of services marketing
The service industries journal
Journal of retailing and consumer services
58
Journal of business research : JBR
38
Industrial marketing management : the international journal for industrial and high-tech firms
29
International journal of hospitality management
20
The journal of business & industrial marketing
18
Asia Pacific journal of marketing and logistics
17
Journal of strategic marketing
15
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
12
The international journal of bank marketing : IJBM
12
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
11
Journal of business-to-business marketing
11
Journal of financial services marketing : JFSM
11
Journal of hospitality marketing & management
11
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
11
Cogent business & management
10
Journal of travel and tourism marketing
10
European journal of marketing : EJM
9
International journal of electronic customer relationship management : IJECRM
9
International journal of retail & distribution management
9
Service business
8
Services marketing quarterly
8
International journal of business excellence : IJBEX
7
International journal of contemporary hospitality management
7
International journal of internet marketing and advertising : IJIMA
7
International journal of procurement management
7
Journal of business ethics : JOBE
7
Journal of global marketing
7
Journal of internet commerce
7
Journal of service management
7
Journal of service research : JSR
7
Marketing intelligence & planning
7
Pakistan journal of commerce and social sciences
7
Electronic commerce research
6
International journal of bank marketing
6
International journal of technology marketing : IJTMkt
6
Journal of financial services marketing
6
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
6
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ECONIS (ZBW)
49
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1
Understanding loyalty towards Facebook and the mediating role of trust : an expectation confirmation theory perspective
Hazari, Sunil
- In:
International journal of electronic marketing and …
15
(
2024
)
3
,
pp. 261-287
Persistent link: https://www.econbiz.de/10015063978
Saved in:
2
Moderating effect of brand awareness levels on the relationship between eWOM, perceived quality, brand trust, and purchase intention
Hairani, Dimas Agus
;
Handriana, Tanti
;
Amarullah, Dudi
- In:
International journal of electronic marketing and …
15
(
2024
)
4
,
pp. 393-414
Persistent link: https://www.econbiz.de/10015063990
Saved in:
3
The effect of social media marketing on consumers' purchase intention of organic food : the role of perceived value, trust and social identity
Bee Lian Song
;
Liew, Chee Yoong
;
Muthaloo Subramaniam
; …
- In:
International journal of electronic marketing and …
15
(
2024
)
5
,
pp. 519-540
Persistent link: https://www.econbiz.de/10015064018
Saved in:
4
Customer brand engagement in emerging businesses : antecedents and consequences
Monfared, Amir Reza Konjkav
;
Malmiri, Milad Mohebali
; …
- In:
International journal of electronic marketing and …
15
(
2024
)
5
,
pp. 580-599
Persistent link: https://www.econbiz.de/10015064024
Saved in:
5
Validating the potential measures of e-brand trust and e-brand loyalty : an examination using SEM
Raj, Y. Anjel
;
Hemalatha, J.
;
Jasim, K. Mohamed
- In:
International journal of electronic marketing and …
15
(
2024
)
5
,
pp. 600-620
Persistent link: https://www.econbiz.de/10015064025
Saved in:
6
Using social exchange perspective to explain customer voluntary performance behavior
Dai, You-De
;
Liu, Ying-Chan
;
Zhuang, Wen-Long
;
Wang, …
- In:
The service industries journal
43
(
2023
)
9/10
,
pp. 764-784
Persistent link: https://www.econbiz.de/10014321623
Saved in:
7
Cause-related marketing online trust and purchase intention : investigating the role of CSR, cause involvement, perceived value and the moderating role of donation magnitude
Shah, Suraj
;
Vasavada, Maurvi
;
Sharma, Mahendra
- In:
International journal of electronic marketing and …
14
(
2023
)
2
,
pp. 139-155
Persistent link: https://www.econbiz.de/10014310002
Saved in:
8
The effects of employee behavior in sustainable service organizations
Disse, Isabel Kittyma
;
Becker-Özcamlica, Hürrem
- In:
The journal of services marketing
36
(
2022
)
8
,
pp. 1095-1105
Persistent link: https://www.econbiz.de/10013410803
Saved in:
9
An exploration of online marketplace quality dimension and relationship with purchase intention : the mediating roles of trust and e-WOM
Ranjan, Priyadarshi
;
Acharyulu, G. V. R. K.
- In:
International journal of electronic marketing and …
13
(
2022
)
4
,
pp. 490-512
Persistent link: https://www.econbiz.de/10014309992
Saved in:
10
Investigating value, loyalty, and trust as determinants of purchase intention on the Pinterest social media network
Sethna, Beheruz N.
;
Hazari, Sunil
;
Brown, Cheryl O.
- In:
International journal of electronic marketing and …
12
(
2021
)
2
,
pp. 171-195
Persistent link: https://www.econbiz.de/10012509421
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