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~isPartOf:"International journal of electronic marketing and retailing : IJEMR"
~subject:"Customer satisfaction"
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Subject
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Customer satisfaction
E-commerce
74
Electronic Commerce
74
Consumer behaviour
53
Konsumentenverhalten
53
Online retailing
42
Online-Handel
42
Internet marketing
36
Online-Marketing
36
Einzelhandel
25
Retail trade
25
Kundenzufriedenheit
18
e-commerce
18
Social Web
17
Social web
17
Beziehungsmarketing
16
Relationship marketing
16
Website
15
Confidence
13
Vertrauen
13
Dienstleistungsqualität
12
Mobile Business
12
Mobile business
12
Service quality
12
consumer behaviour
11
USA
10
Viral marketing
10
Virales Marketing
10
online shopping
10
Internet
9
United States
9
trust
9
India
8
Indien
8
Mobile communications
7
Mobilkommunikation
7
social media
6
Data protection
5
Datenschutz
5
Distribution channel
5
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9
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18
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18
Aufsatz in Zeitschrift
18
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English
18
Author
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Acharyulu, G. V. R. K.
1
Akrimi, Yosra
1
Al-Adwan, Ahmad Samed
1
Alhorani, Alaa
1
Anh Chi Phan
1
Assimakopoulos, Costas
1
Bateman, Patrick J.
1
Cardoso, Margarida
1
Dionísio, Pedro
1
Freitas, André Luís Policani
1
Gudergan, Siegfried
1
Ha Thu Nguyen
1
Jensen, Ricard W.
1
Jiménez, Fernando R.
1
Kamble, Aakash
1
Keillor, Bruce D.
1
Kiran, Ravi
1
Kokash, Husam
1
Kumar, Uma
1
Kumar, Vinod
1
Limbu, Yam B.
1
Lings, Ian
1
Mahdzan, Nurul Shahnaz
1
Misra, Subhas C.
1
Moghadam, Farzaneh Ghorbani
1
Mohd-Any, Amrul Asraf
1
Najib, Mukhamad
1
Nurlaela, Siti
1
Panitharn Juntongjin
1
Papaioannou, Eugenia
1
Pereira, Hélia Gonçalves
1
Phuong Hien Nguyen
1
Ranjan, Priyadarshi
1
Saghih, Amir Mohammad Fakoor
1
Sah, Ash N.
1
Santos, Ana Carla de Souza Gomes dos
1
Sarmaniotis, Christos
1
Shareef, Mahmud Akhter
1
Tandon, Urvashi
1
Ujang Sumarwan
1
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Published in...
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International journal of electronic marketing and retailing : IJEMR
Journal of retailing and consumer services
56
International journal of electronic customer relationship management : IJECRM
18
Journal of internet commerce
18
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
15
International journal of business information systems : IJBIS
14
Asia Pacific journal of marketing and logistics
11
International journal of e-business research : an official publication of the Information Resources Management Association
10
Journal of business research : JBR
10
The service industries journal
10
Cogent business & management
9
Information systems and e-business management : ISeB
9
International journal of hospitality management
8
International journal of retail and distribution management
8
Service business
8
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
8
Electronic commerce research and applications
7
Electronic markets : the international journal on networked business
7
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
7
International journal of quality & reliability management
7
Journal of travel and tourism marketing
7
International journal of quality and service sciences
6
Journal of customer behaviour
6
Journal of electronic commerce research : JECR
6
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
6
Electronic commerce research
5
International journal of electronic business
5
International journal of internet marketing and advertising : IJIMA
5
International journal of production economics
5
International journal of public sector performance management : IJPSPM
5
International journal of services technology and management : IJSTM
5
Journal of Asian finance, economics and business : JAFEB
5
Journal of Contemporary Issues in Business and Government
5
Marketing intelligence & planning
5
Psychology & marketing
5
The TQM journal : the international review of organizational improvement
5
The journal of services marketing
5
Administrative Sciences : open access journal
4
African journal of science, technology, innovation and development : AJSTID
4
Global business and finance review
4
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ECONIS (ZBW)
18
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1
How e-service quality influence post-purchase behaviour : the mediating role of perceived value and the moderating of perceived risk
Ha Thu Nguyen
;
Anh Chi Phan
;
Phuong Hien Nguyen
- In:
International journal of electronic marketing and …
14
(
2023
)
3
,
pp. 257-274
Persistent link: https://www.econbiz.de/10014310029
Saved in:
2
Electronic service recovery strategies and satisfaction with electronic service recovery : moderating role of value co-creation
Moghadam, Farzaneh Ghorbani
;
Saghih, Amir Mohammad Fakoor
- In:
International journal of electronic marketing and …
14
(
2023
)
1
,
pp. 1-22
Persistent link: https://www.econbiz.de/10014309993
Saved in:
3
The effect of country of origin on the perceived quality of e-services
Zhang, Zhuofan
;
Jiménez, Fernando R.
;
Yang, Shuang
- In:
International journal of electronic marketing and …
13
(
2022
)
4
,
pp. 411-424
Persistent link: https://www.econbiz.de/10014309988
Saved in:
4
An exploration of online marketplace quality dimension and relationship with purchase intention : the mediating roles of trust and e-WOM
Ranjan, Priyadarshi
;
Acharyulu, G. V. R. K.
- In:
International journal of electronic marketing and …
13
(
2022
)
4
,
pp. 490-512
Persistent link: https://www.econbiz.de/10014309992
Saved in:
5
Building customer loyalty in online shopping : the role of online trust, online satisfaction and electronic word of mouth
Al-Adwan, Ahmad Samed
;
Kokash, Husam
;
Al-Adwan, Ahmad Samed
- In:
International journal of electronic marketing and …
11
(
2020
)
3
,
pp. 278-306
Persistent link: https://www.econbiz.de/10012251138
Saved in:
6
How to satisfy him and her, and get loyalty in mobile
commerce
shopping application
Panitharn Juntongjin
- In:
International journal of electronic marketing and …
12
(
2021
)
1
,
pp. 1-18
Persistent link: https://www.econbiz.de/10012509359
Saved in:
7
Using a multicriteria approach to identify factors that influence e-tailing service quality
Freitas, André Luís Policani
;
Santos, Ana Carla de …
- In:
International journal of electronic marketing and …
10
(
2019
)
1
,
pp. 1-25
Persistent link: https://www.econbiz.de/10012036978
Saved in:
8
Customer satisfaction, loyalty and switching intent in retail service settings
Kamble, Aakash
;
Walvekar, Shubhangi
- In:
International journal of electronic marketing and …
10
(
2019
)
4
,
pp. 389-405
Persistent link: https://www.econbiz.de/10012168816
Saved in:
9
Determinants of online journey and its influence on online customer satisfaction associated with online customer loyalty
Nurlaela, Siti
;
Ujang Sumarwan
;
Najib, Mukhamad
- In:
International journal of electronic marketing and …
10
(
2019
)
3
,
pp. 230-243
Persistent link: https://www.econbiz.de/10012106622
Saved in:
10
The determinants of website purchases : the role of e-custumer loyalty and word-of.mouth
Pereira, Hélia Gonçalves
;
Cardoso, Margarida
; …
- In:
International journal of electronic marketing and …
8
(
2017
)
2
,
pp. 136-156
Persistent link: https://www.econbiz.de/10011796490
Saved in:
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