//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"International journal of hospitality management"
~isPartOf:"Journal of hospitality marketing & management"
~subject:"Service quality"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject:"Management"
Narrow search
Delete all filters
| 3 applied filters
Year of publication
From:
To:
Subject
All
Service quality
Hotel industry
531
Hotellerie
531
Consumer behaviour
430
Konsumentenverhalten
430
Beziehungsmarketing
394
Relationship marketing
394
Dienstleistungsqualität
308
Customer satisfaction
296
Kundenzufriedenheit
296
Gastronomie
198
Restaurant industry
198
Hospitality industry
182
Gastgewerbe
180
Brand management
140
Markenführung
140
Corporate Social Responsibility
126
Corporate social responsibility
126
Arbeitsverhalten
120
Work behaviour
120
Environmental management
109
Umweltmanagement
108
Arbeitszufriedenheit
103
Brand image
103
Job satisfaction
103
Markenimage
103
Führungsstil
101
Leadership style
101
USA
100
United States
100
Hospital
99
Krankenhaus
99
Emotion
95
Firm performance
90
Unternehmenserfolg
90
Customer service
87
Kundenservice
87
Beschwerdemanagement
86
Complaint management
86
Human Resource Management
76
more ...
less ...
Online availability
All
Undetermined
214
Type of publication
All
Article
308
Type of publication (narrower categories)
All
Article in journal
308
Aufsatz in Zeitschrift
308
Language
All
English
308
Author
All
Mattila, Anna S.
10
Jang, Soocheong
9
Han, Heesup
8
Guchait, Priyanko
7
Line, Nathaniel D.
6
Prentice, Catherine
6
Qu, Hailin
6
Torres, Edwin N.
6
Wong, IpKin Anthony
6
Miao, Li
5
DiPietro, Robin B.
4
Fan, Alei
4
Kim, Peter Beomcheol
4
Lee, Seonjeong
4
Madera, Juan M.
4
So, Kevin Kam Fung
4
Bai, Billy
3
Butcher, Ken
3
Cheng, Bao
3
Cheng, Ching-Chan
3
Goh, Ben
3
Gursoy, Dogan
3
Hanks, Lydia
3
Huey Chern Boo
3
Jin, Naehyun Paul
3
Karatepe, Osman M.
3
Kim, Eojina
3
Kim, Hyun Jeong
3
King, Ceridwyn
3
Lee, Lindsey
3
Lu, Lu
3
Ro, Heejung
3
Sreejesh, S.
3
Tang, Liang
3
Wang, Xingyu
3
Wilkins, Hugh
3
Wu, Luorong
3
Xie, Lishan
3
Ali, Faizan
2
Assaker, Guy
2
more ...
less ...
Published in...
All
International journal of hospitality management
Journal of hospitality marketing & management
Journal of retailing and consumer services
240
Journal of business research : JBR
160
The journal of services marketing
149
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
139
The service industries journal
137
The TQM journal : the international review of organizational improvement
94
International journal of contemporary hospitality management
93
International journal of productivity and quality management : IJPQM
79
Services marketing quarterly
78
Journal of service management
77
International journal of quality & reliability management
76
Journal of service research : JSR
72
Service business
70
International journal of quality and service sciences
65
International journal of services and operations management
64
Total quality management & business excellence
62
Journal of air transport management
59
Journal of travel and tourism marketing
59
Quality management journal : QMJ
59
Auditing : a journal of practice & theory
54
Tourism management : research, policies, practice
53
Cogent business & management
52
Industrial marketing management : the international journal for industrial and high-tech firms
48
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
47
Managing service quality : MSQ ; an international journal
45
Asia Pacific journal of marketing and logistics
40
Health care management review : HCM review
40
International journal of services, economics and management
38
The international journal of bank marketing : IJBM
38
Journal of service research
37
Journal of the Academy of Marketing Science
37
Journal of strategic marketing
36
International journal of production research
33
Journal of service theory and practice : JSTP
33
International journal of production economics
31
Journal of health organization and management
31
Marketing intelligence & planning
29
SpringerLink / Bücher
29
more ...
less ...
Source
All
ECONIS (ZBW)
308
Showing
1
-
10
of
308
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Impact of service quality and environmental practices on hotel companies : an empirical approach
Perramon, Jordi
;
Oliveras-Villanueva, Marc
;
Llach, Josep
- In:
International journal of hospitality management
107
(
2022
),
pp. 1-9
Persistent link: https://www.econbiz.de/10014227108
Saved in:
2
The inverted-U influence of leader benevolence on extra-role customer service behavior
Zhang, Fan
;
Huan, Li
;
Liu, Shijie
- In:
International journal of hospitality management
111
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014311462
Saved in:
3
An interactive service recovery framework combining demand and supply approaches
Jin, Dan
;
DiPietro, Robin B.
;
Kim, Kawon Kathy
;
Meng, Fang
- In:
International journal of hospitality management
109
(
2023
),
pp. 1-17
Persistent link: https://www.econbiz.de/10014282502
Saved in:
4
The effects of service climate and internal service quality on frontline hotel employees' service-oriented behaviors
Lin, Meizhen
;
Ling, Qian
;
Liu, Yanling
;
Hu, Rong
- In:
International journal of hospitality management
97
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012820015
Saved in:
5
How does ritualistic service increase brand evangelism through E2C interaction quality and memory? : the moderating role of social phobia
Shang, Yuanyuan
;
Li, Fangxuan
- In:
International journal of hospitality management
116
(
2024
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014457798
Saved in:
6
Unveiling the dynamics between consumer brand engagement, experience, and relationship quality towards luxury hotel brands : moderating investigation of brand reputation
Rather, Raouf Ahmad
;
Rasul, Tareq Faizur
;
Khan, Huda
; …
- In:
International journal of hospitality management
116
(
2024
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014457803
Saved in:
7
Effects of leader behaviors on extra-role proactive service : the role of cultural tightness-looseness
Rescalvo-Martin, Elisa
;
Gutierrez, Leopoldo
; …
- In:
International journal of hospitality management
117
(
2024
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014457831
Saved in:
8
Formal versus casual : how do customers respond to service robots' uniforms? : the roles of service type and language style
Liu, Canmian
;
Xie, Lishan
- In:
International journal of hospitality management
114
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014439968
Saved in:
9
The negative effect of service robots' affective human-likeness on consumer satisfaction in frontline service encounters
Li, You
;
Liang, Zhehao
;
Wang, Yawei
;
Chang, Yaping
- In:
International journal of hospitality management
115
(
2023
),
pp. 1-7
Persistent link: https://www.econbiz.de/10014487592
Saved in:
10
Customer experience
management
strategies in upscale restaurants : lessons from the Covid-19 pandemic
Bonfanti, Angelo
;
Vigolo, Vania
;
Yfantidou, Georgia
; …
- In:
International journal of hospitality management
109
(
2023
),
pp. 1-15
Persistent link: https://www.econbiz.de/10014282504
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->