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~isPartOf:"International journal of hospitality management"
~isPartOf:"Springer eBook Collection / Business and Economics"
~subject:"Consumer behaviour"
~subject:"Supplier relationship management"
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Consumer behaviour
Supplier relationship management
Beziehungsmarketing
349
Relationship marketing
349
Konsumentenverhalten
169
Customer satisfaction
142
Kundenzufriedenheit
142
Dienstleistungsqualität
119
Service quality
119
Hotel industry
85
Hotellerie
85
Gastronomie
65
Restaurant industry
65
Brand management
49
Markenführung
49
Deutschland
45
Germany
45
Brand image
36
Emotion
36
Markenimage
36
Customer service
35
Kundenservice
35
Kundenmanagement
33
Theorie
33
Theory
33
Beschwerdemanagement
29
Complaint management
29
Kundenwert
26
Customer value
25
Kundenintegration
24
Customer integration
23
Satisfaction
23
USA
23
United States
23
Lieferantenmanagement
22
Kundenbindung
21
Loyalty
21
Arbeitsverhalten
20
Confidence
20
Vertrauen
20
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6
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2
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17
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Han, Heesup
13
Hyun, Sunghyup Sean
6
Jang, Soocheong
6
Mattila, Anna S.
6
Ahn, Jiseon
4
Kim, Wansoo
4
Qu, Hailin
4
Torres, Edwin N.
4
Wong, IpKin Anthony
4
Back, Ki-Joon
3
Bai, Billy
3
DiPietro, Robin B.
3
Hwang, Jinsoo
3
Im, Jinyoung
3
So, Kevin Kam Fung
3
Song, Hak-jun
3
Tanford, Sarah
3
Wei, Wei
3
Xu, Xun
3
Yu, Jongsik
3
Bonfanti, Angelo
2
Chua, Bee-Lia
2
Gamage, Thilini Chathurika
2
Gao, Yixing
2
Gil Saura, Irene
2
Gursoy, Dogan
2
Ham, Sunny
2
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2
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2
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2
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2
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2
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2
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2
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2
Kim, Woo Gon
2
King, Ceridwyn
2
Lee, Choong-Ki
2
Lee, Sanghyeop
2
Lehto, Xinran Y.
2
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International journal of hospitality management
Springer eBook Collection / Business and Economics
Journal of retailing and consumer services
466
Journal of business research : JBR
401
Industrial marketing management : the international journal for industrial and high-tech firms
234
The journal of services marketing
131
The journal of business & industrial marketing
119
The journal of product & brand management
97
Journal of the Academy of Marketing Science
94
The journal of brand management : an international journal
78
Journal of strategic marketing
77
Cogent business & management
76
Psychology & marketing
76
The service industries journal
74
Journal of hospitality marketing & management
73
Asia Pacific journal of marketing and logistics
72
International journal of contemporary hospitality management
71
Journal of marketing
70
Journal of retailing
69
Journal of travel and tourism marketing
67
SpringerLink / Bücher
59
Journal of service management
57
Marketing intelligence & planning
57
Services marketing quarterly
57
Journal of service research : JSR
56
European journal of marketing : EJM
55
International journal of retail & distribution management
51
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
49
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
49
Tourism management : research, policies, practice
49
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
47
The international review of retail, distribution and consumer research
47
Service business
46
The international journal of bank marketing : IJBM
46
International journal of internet marketing and advertising : IJIMA
44
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
43
International journal of retail and distribution management
43
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
41
Gabler Edition Wissenschaft
40
Journal of business-to-business marketing
40
International journal of electronic marketing and retailing : IJEMR
39
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ECONIS (ZBW)
189
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1
How does ritualistic service increase brand evangelism through E2C interaction quality and memory? : the moderating role of social phobia
Shang, Yuanyuan
;
Li, Fangxuan
- In:
International journal of hospitality management
116
(
2024
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014457798
Saved in:
2
Unveiling the dynamics between consumer brand engagement, experience, and relationship quality towards luxury hotel brands : moderating investigation of brand reputation
Rather, Raouf Ahmad
;
Rasul, Tareq Faizur
;
Khan, Huda
; …
- In:
International journal of hospitality management
116
(
2024
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014457803
Saved in:
3
An interactive service recovery framework combining demand and supply approaches
Jin, Dan
;
DiPietro, Robin B.
;
Kim, Kawon Kathy
;
Meng, Fang
- In:
International journal of hospitality management
109
(
2023
),
pp. 1-17
Persistent link: https://www.econbiz.de/10014282502
Saved in:
4
Formal versus casual : how do customers respond to service robots' uniforms? : the roles of service type and language style
Liu, Canmian
;
Xie, Lishan
- In:
International journal of hospitality management
114
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014439968
Saved in:
5
Brand personality of global chain hotels, self-congruity, and self-discrepancy on customer responses
Kim, Jinkyung Jenny
- In:
International journal of hospitality management
114
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014439970
Saved in:
6
Customer satisfaction and loyalty with online consumer reviews : factors affecting revisit intentions
Camilleri, Mark Anthony
;
Filieri, Raffaele
- In:
International journal of hospitality management
114
(
2023
),
pp. 1-8
Persistent link: https://www.econbiz.de/10014439971
Saved in:
7
What an amazing experience! : the role of authenticity and engagement in upscale hotels
Rosado-Pinto, Filipa
;
Loureiro, Sandra Maria Correia
- In:
International journal of hospitality management
114
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014440005
Saved in:
8
Nexus of customer adaptation to mannequins with visit intention to full-service restaurants : role of spatial layout
Selem, Kareem M.
;
Shahidul Islam, Mohammad
; …
- In:
International journal of hospitality management
115
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014487567
Saved in:
9
The moments of truth : a qualitative exploration of service interactions between employees with disabilities in the food service industry, and their customers
Doan, Tin
;
Mooney, Shelagh
;
Kim, Peter Beomcheol
- In:
International journal of hospitality management
115
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014487591
Saved in:
10
The negative effect of service robots' affective human-likeness on consumer satisfaction in frontline service encounters
Li, You
;
Liang, Zhehao
;
Wang, Yawei
;
Chang, Yaping
- In:
International journal of hospitality management
115
(
2023
),
pp. 1-7
Persistent link: https://www.econbiz.de/10014487592
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