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~isPartOf:"International journal of hospitality management"
~subject:"Arbeitsverhalten"
~subject:"Kundenservice"
~type:"article"
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Arbeitsverhalten
Kundenservice
Arbeitszufriedenheit
6
Customer service
6
Job satisfaction
6
Dienstleistungsqualität
5
Proactive personality
5
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5
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Proactive customer service performance
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Lyu, Yijing
2
Buil, Isabel
1
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Chen, Mengyuan
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Cheng, Bao
1
Cheng, Tan
1
Deng, Xincai
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Dong, Yun
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Du, Juan
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Guo, Gongxing
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Wang, Xiao
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Wang, Yao-Chin
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Wei Leong Chan
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International journal of hospitality management
Journal of vocational behavior
16
International journal of contemporary hospitality management
7
Career development international : the journal for executive, consultants, academics and individuals
5
Journal of management & organization : JMO
5
Cogent business & management
4
Human relations : towards the integration of the social sciences
4
Journal of business ethics : JOBE
4
Journal of career development
4
Journal of hospitality marketing & management
4
Journal of managerial psychology
4
Frontiers of business research in China : selected publications from Chinese universities
3
Human relations
3
International journal of human resource management
3
Journal of business and psychology
3
Journal of organizational behavior : OB ; the internat. journal of industrial, occupational and organizational psychology and behavior
3
Personnel review
3
The leadership quarterly : LQ ; an international journal of political, social and behavioral science
3
Baltic journal of management : BJM
2
Career development international
2
Employee relations
2
European management journal
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Human resource management journal
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Human resource management journal : HRMJ ; the definitive journal linking human resource management policy and practice
2
Human resource management review
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Human systems management : HSM
2
International journal of organizational analysis
2
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
2
Journal of hospitality and tourism insights
2
Journal of leadership & organizational studies : JLOS
2
Journal of management
2
Journal of open innovation : technology, market, and complexity
2
Leadership & organization development journal
2
Management decision : MD
2
Management research review
2
Personnel review : a professional journal reporting new developments in research, theory and practice of personel management
2
Proactivity at work : making things happen in organizations
2
The international journal of human resource management
2
Accounting and business research : a research quarterly publ. by the Inst. of Chartered Accountants in England and Wales
1
Asia Pacific journal of human resources : APJHR
1
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ECONIS (ZBW)
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1
Team leader humility and team
proactive
customer service behavior : a regulatory focus perspective
Cao, Qiqi
;
Yang, Sainan
;
Wang, Xiao
;
Huang, Zhuowei
; …
- In:
International journal of hospitality management
114
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014440004
Saved in:
2
When
proactive
employees meet the autonomy of work : a moderated mediation model based on agency theory and job characteristics theory
Ma, Emily Jintao
;
Du, Juan
;
Xu, Shi
;
Wang, Yao-Chin
; …
- In:
International journal of hospitality management
107
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014227652
Saved in:
3
Does a leader's "partiality" affect employees' proactivity in the hospitality industry? : a cross-level analysis
Cheng, Tan
;
Zhang, Pan
;
Guo, Yulang
- In:
International journal of hospitality management
90
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012300146
Saved in:
4
Does customer incivility undermine employees' service performance?
Cheng, Bao
;
Dong, Yun
;
Zhou, Xing
;
Guo, Gongxing
;
Peng, Yan
- In:
International journal of hospitality management
89
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012293791
Saved in:
5
Antecedents and outcome of job embeddedness : evidence from four and five-star hotels
Wei Leong Chan
;
Ho, Jo Ann
;
Sambasivan, Murali
;
Ng, Siew Imm
- In:
International journal of hospitality management
83
(
2019
),
pp. 37-45
Persistent link: https://www.econbiz.de/10012121945
Saved in:
6
Transformational leadership and employee performance : the role of identification, engagement and
proactive
personality
Buil, Isabel
;
Pardos Martínez, Eva
;
Matute, Jorge
- In:
International journal of hospitality management
77
(
2019
),
pp. 64-75
Persistent link: https://www.econbiz.de/10011988436
Saved in:
7
Too much of a good thing? : examining how
proactive
personality affects employee brand performance under formal and informal organizational support
Xiong, Lina
;
King, Ceridwyn
- In:
International journal of hospitality management
68
(
2018
),
pp. 12-22
Persistent link: https://www.econbiz.de/10011811126
Saved in:
8
Exploring the dynamic effect of multi-quality attributes on overall satisfaction : the case of incentive events
Zhu, Hong
;
Lyu, Yijing
;
Deng, Xincai
;
Ye, Yijiao
- In:
International journal of hospitality management
64
(
2017
),
pp. 62-72
Persistent link: https://www.econbiz.de/10011731682
Saved in:
9
Sexual harassment and
proactive
customer service performance : the roles of job engagement and sensitivity to interpersonal mistreatment
Li, Yan
;
Chen, Mengyuan
;
Lyu, Yijing
;
Qiu, Canhua
- In:
International journal of hospitality management
54
(
2016
),
pp. 116-126
Persistent link: https://www.econbiz.de/10011474061
Saved in:
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