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~isPartOf:"International journal of productivity and quality management : IJPQM"
~isPartOf:"Journal of service research : JSR"
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Search: subject:"Service quality"
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Dienstleistungsqualität
214
Service quality
214
Customer satisfaction
101
Kundenzufriedenheit
101
Quality management
72
Qualitätsmanagement
72
Beziehungsmarketing
65
Relationship marketing
65
Consumer behaviour
57
Konsumentenverhalten
57
service quality
37
Dienstleistungssektor
25
Service industry
25
Product quality
22
Produktqualität
22
Customer service
21
Kundenservice
21
customer satisfaction
21
Beschwerdemanagement
20
Complaint management
20
Dienstleistung
18
Gesundheitsversorgung
18
Health care
18
Hospital
18
Krankenhaus
18
Services
18
Gesundheitswesen
16
Health care system
16
Measurement
12
Messung
12
AHP approach
11
AHP-Verfahren
11
Bank
11
quality management
11
USA
10
United States
10
quality
10
service recovery
10
Emotion
9
Fuzzy sets
9
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Undetermined
90
Free
1
Type of publication
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Article
216
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Article in journal
216
Aufsatz in Zeitschrift
216
Case study
3
Fallstudie
3
Language
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English
216
Author
All
Shahin, Arash
10
Eisingerich, Andreas B
4
McColl-Kennedy, Janet R.
4
Adil, Mohd
3
Al-Hawary, Sulieman Ibraheem Shelash
3
Auh, Seigyoung
3
Cho, Yun Kyung
3
Doorn, Jenny van
3
Ha Thu Nguyen
3
Schumann, Jan Hendrik
3
Shirouyehzad, Hadi
3
Sweis, Rateb J.
3
Wangenheim, Florian von
3
Aghdaie, Fathollah Amiri
2
Anh Thi Tu Le
2
Arabzad, S. Mohammad
2
Awasthi, Anjali
2
Beatty, Sharon E.
2
Bell, Simon J.
2
Benoit, Sabine
2
Boon-Cheong Chew
2
Brady, Michael K.
2
Collier, Joel E.
2
Dagger, Tracey S.
2
Danaher, Peter J.
2
Danaher, Tracey S.
2
Dong, Beibei
2
Evans, Kenneth R.
2
Flynn, Andrea Godfrey
2
Gelbrich, Katja
2
Gong, Taeshik
2
Gremler, Dwayne D.
2
Haws, Kelly L.
2
Herrera, Roberto
2
Janatyan, Nasibeh
2
Kallurkar, S. P.
2
Khan, M. S.
2
Kwarteng, Albert Justice
2
Larivière, Bart
2
Lay Hong Tan
2
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Published in...
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International journal of productivity and quality management : IJPQM
Journal of service research : JSR
International journal of hospitality management
403
Journal of retailing and consumer services
334
The service industries journal
295
Journal of business research : JBR
253
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
223
The journal of services marketing
211
Working paper / National Bureau of Economic Research, Inc.
179
NBER working paper series
176
Auditing : a journal of practice & theory
174
International journal of contemporary hospitality management
162
NBER Working Paper
160
Journal of Services Marketing
142
Services marketing quarterly
142
Journal of hospitality marketing & management
138
Journal of air transport management
136
The TQM journal : the international review of organizational improvement
128
Journal of travel and tourism marketing
122
Tourism management : research, policies, practice
119
International journal of quality & reliability management
116
International journal of quality and service sciences
111
Service business
108
Cogent business & management
103
International journal of services and operations management
103
Health care management review : HCM review
102
Total quality management & business excellence
96
Journal of service management
94
The accounting review : a publication of the American Accounting Association
94
Discussion paper series / IZA
93
Quality management journal : QMJ
92
Economics of education review
83
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
78
Managing service quality : MSQ ; an international journal
77
International journal of services, economics and management
75
Journal of health economics
75
International Journal of Quality & Reliability Management
71
International Journal of Bank Marketing
70
Managerial auditing journal
67
International journal of auditing : IJA
66
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ECONIS (ZBW)
216
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1
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216
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1
Prioritising the
service
quality
factors affecting customer satisfaction in life insurance industry : an application of fuzzy AHP
Preeti
;
Mittal, Manju
;
Gupta, Sanjay
- In:
International journal of productivity and quality …
42
(
2024
)
4
,
pp. 519-535
Persistent link: https://www.econbiz.de/10015065618
Saved in:
2
Assessing technology banking service providers using fuzzy MCDM approach
Sindwani, Rajiv
- In:
International journal of productivity and quality …
38
(
2023
)
3
,
pp. 312-331
Persistent link: https://www.econbiz.de/10014313416
Saved in:
3
Six sigma-oriented methodology for multivariate capability analysis to measure
service
quality
in virtual education environments
Barreto, Rister
;
Herrera, Roberto
- In:
International journal of productivity and quality …
39
(
2023
)
4
,
pp. 431-463
Persistent link: https://www.econbiz.de/10014364095
Saved in:
4
Business sustainability for small coffee shops : the role of leader and quality
Najib, Mukhamad
;
Fahma, Farah
- In:
International journal of productivity and quality …
39
(
2023
)
4
,
pp. 536-553
Persistent link: https://www.econbiz.de/10014364130
Saved in:
5
Smart services' quality scale
Adel, Riham
- In:
International journal of productivity and quality …
35
(
2022
)
4
,
pp. 429-446
Persistent link: https://www.econbiz.de/10013257161
Saved in:
6
Design and validity of a holistic scale for
service-quality
self-assessments : a case study in service companies
Herrera-de-la-Barrera, Jasmin
;
Narvaez-Zuñiga, Claudio …
- In:
International journal of productivity and quality …
35
(
2022
)
4
,
pp. 494-516
Persistent link: https://www.econbiz.de/10013257181
Saved in:
7
Quality mining : a new approach for managing
service
quality
Khamoushpour, Behnam
;
Aboumasoudi, Abbas Sheikh
; …
- In:
International journal of productivity and quality …
37
(
2022
)
2
,
pp. 226-245
Persistent link: https://www.econbiz.de/10013448945
Saved in:
8
Insights into customer online reviews of
service
quality
in hotels : evidence from Vietnam
Ha Thu Nguyen
;
Anh Thi Tu Le
;
Nguyen Hoang
;
Phong Thai Le
- In:
International journal of productivity and quality …
36
(
2022
)
2
,
pp. 265-292
Persistent link: https://www.econbiz.de/10013369910
Saved in:
9
Development and validation of instrument for
service
quality
of TQM educational institutions : external customers' perspective
Kwarteng, Albert Justice
- In:
International journal of productivity and quality …
36
(
2022
)
2
,
pp. 293-311
Persistent link: https://www.econbiz.de/10013369912
Saved in:
10
Service
quality
and public satisfaction with Indonesia's tax amnesty program
Nurhadian, Irfan
;
Khoirunurrofik
- In:
International journal of productivity and quality …
37
(
2022
)
1
,
pp. 99-118
Persistent link: https://www.econbiz.de/10013448933
Saved in:
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