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~isPartOf:"International journal of productivity and quality management : IJPQM"
~isPartOf:"Journal of the Academy of Marketing Science"
~subject:"Firm performance"
~subject:"Service quality"
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Search: subject_exact:"Customer relationship management"
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Firm performance
Service quality
Beziehungsmarketing
194
Relationship marketing
194
Consumer behaviour
88
Konsumentenverhalten
88
Customer satisfaction
51
Kundenzufriedenheit
51
Dienstleistungsqualität
40
Lieferantenmanagement
26
Supplier relationship management
26
Salespeople
20
Verkaufspersonal
20
Customer value
18
Kundenwert
18
Marketing management
18
Marketingmanagement
18
Customer integration
14
Kundenintegration
14
Internet marketing
13
Online-Marketing
13
Social Web
13
Social web
13
Brand management
12
Markenführung
12
USA
12
United States
12
Unternehmenserfolg
12
Brand image
11
Einzelhandel
11
Kundenbindungsprogramm
11
Loyalty program
11
Markenimage
11
Marketing theory
11
Marketingtheorie
11
Quality management
11
Qualitätsmanagement
11
Retail trade
11
Customer engagement
10
B-to-B-Marketing
9
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1
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Article
52
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English
52
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Kumar, V.
3
Adil, Mohd
2
Al-Hawary, Sulieman Ibraheem Shelash
2
Grégoire, Yany
2
Sesé, F. Javier
2
Voorhees, Clay M.
2
Agarwal, Sonal
1
Aghdaie, Fathollah Amiri
1
Al-Nady, Bahaà Abdul-Hafez Attallah
1
Allada, Vijaya Kameswari
1
Allen, Alexis M.
1
Anber Abraheem Shlash Mohammad
1
Anh Thi Tu Le
1
ArabYarmohammadi, Mohammad
1
Arnold, Mark J.
1
Atulkar, Sunil
1
Aurier, Philippe
1
Babin, Barry J.
1
Baker, Julie
1
Bali, Aditya
1
Balouei Jamkhaneh, Hadi
1
Bansal, Harvir S.
1
Belli, Alex
1
Bhagwat, Yashoda
1
Bhargava, Mukesh
1
Bilstein, Nicola
1
Bolton, Ruth N.
1
Boo, Je-Man
1
Borah, Sourav Bikash
1
Brady, Michael K.
1
Brocato, E. Deanne
1
Bush, Victoria D.
1
Carlson, Brad D.
1
Carrillat, François A.
1
Chan, Kimmy Wa
1
Chen, Rocky Peng
1
Choung, Eun-Mi
1
Crecelius, Andrew T.
1
Damali, Uzay
1
Davis-Sramek, Beth
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International journal of productivity and quality management : IJPQM
Journal of the Academy of Marketing Science
Journal of retailing and consumer services
183
Journal of business research : JBR
130
International journal of hospitality management
120
The journal of services marketing
96
The service industries journal
78
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
58
Industrial marketing management : the international journal for industrial and high-tech firms
57
Journal of hospitality marketing & management
54
Services marketing quarterly
52
Journal of service research : JSR
50
International journal of contemporary hospitality management
47
Journal of travel and tourism marketing
43
Service business
42
Journal of service management
38
Cogent business & management
35
Journal of strategic marketing
33
The TQM journal : the international review of organizational improvement
29
Tourism management : research, policies, practice
29
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
28
The journal of business & industrial marketing
27
Asia Pacific journal of marketing and logistics
26
Journal of service research
26
International journal of electronic customer relationship management : IJECRM
25
The international journal of bank marketing : IJBM
25
International journal of quality and service sciences
24
Marketing intelligence & planning
23
International journal of services and operations management
21
Journal of air transport management
21
Managing service quality : MSQ ; an international journal
21
Total quality management & business excellence
21
Journal of marketing
20
International journal of services, economics and management
19
European journal of marketing : EJM
18
International journal of quality & reliability management
18
Psychology & marketing
18
Journal of retailing
17
Journal of Asian finance, economics and business : JAFEB
16
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
16
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ECONIS (ZBW)
52
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1
Winning your customers' minds and hearts : disentangling the effects of lock-in and affective customer experience on retention
Gao, Lily
;
Haan, Evert de
;
Melero-Polo, Iguácel
; …
- In:
Journal of the Academy of Marketing Science
51
(
2023
)
2
,
pp. 334-371
Persistent link: https://www.econbiz.de/10014251177
Saved in:
2
Convergence of quality and productivity in start-up enterprises : analysis of divergent value perspectives
Rajagopal
;
Rajagopal, Ananya
- In:
International journal of productivity and quality …
40
(
2023
)
1
,
pp. 55-79
Persistent link: https://www.econbiz.de/10014364199
Saved in:
3
Designing satisfying service encounters : website versus store touchpoints
Bolton, Ruth N.
;
Gustafsson, Anders
;
Tarasi, Crina O.
; …
- In:
Journal of the Academy of Marketing Science
50
(
2022
)
1
,
pp. 85-107
Persistent link: https://www.econbiz.de/10012819742
Saved in:
4
40 years of loyalty programs : how effective are they? : generalizations from a meta-analysis
Belli, Alex
;
O'Rourke, Anne-Maree
;
Carrillat, François A.
- In:
Journal of the Academy of Marketing Science
50
(
2022
)
1
,
pp. 147-173
Persistent link: https://www.econbiz.de/10012819749
Saved in:
5
Impact of healthcare service quality on patient satisfaction and loyalty in a Jordanian private hospital
Khaleel, Marwan
;
Ilkhanizadeh, Shiva
;
Khrais, Huthaifah
- In:
International journal of productivity and quality …
37
(
2022
)
3
,
pp. 422-434
Persistent link: https://www.econbiz.de/10013448958
Saved in:
6
Insights into customer online reviews of service quality in hotels : evidence from Vietnam
Ha Thu Nguyen
;
Anh Thi Tu Le
;
Nguyen Hoang
;
Phong Thai Le
- In:
International journal of productivity and quality …
36
(
2022
)
2
,
pp. 265-292
Persistent link: https://www.econbiz.de/10013369910
Saved in:
7
A case study on the service quality perception in a university mall : customers’ perspective
Moohialdin, Ammar
;
Islam, Muhammad Saiful
- In:
International journal of productivity and quality …
36
(
2022
)
3
,
pp. 403-416
Persistent link: https://www.econbiz.de/10013369931
Saved in:
8
How value co-creation and co-destruction unfolds : a longitudinal perspective on dialogic engagement in health services interactions
Keeling, Debbie Isobel
;
Keeling, Kathleen
;
Ruyter, Ko de
; …
- In:
Journal of the Academy of Marketing Science
49
(
2021
)
2
,
pp. 236-257
Persistent link: https://www.econbiz.de/10012434104
Saved in:
9
Service quality dimensions and repurchase intentions in online shopper : an Indian experience
Atulkar, Sunil
- In:
International journal of productivity and quality …
33
(
2021
)
2
,
pp. 180-197
Persistent link: https://www.econbiz.de/10012595605
Saved in:
10
The relationships among overall service quality, customer satisfaction and customer loyalty in library services
Kachwala, Tohid
;
Panchal, Dinesh
;
Bali, Aditya
- In:
International journal of productivity and quality …
33
(
2021
)
2
,
pp. 198-217
Persistent link: https://www.econbiz.de/10012595606
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