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~isPartOf:"International journal of quality and service sciences"
~isPartOf:"Total quality management & business excellence"
~subject:"Hochschule"
~subject:"Messung"
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Search: subject_exact:"Qualität von Dienstleistungen"
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Dienstleistungsqualität
199
Service quality
199
Customer satisfaction
106
Kundenzufriedenheit
106
Quality management
74
Qualitätsmanagement
74
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50
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service quality
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Mas-Machuca, Marta
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Park, Sang-June
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International journal of quality and service sciences
Total quality management & business excellence
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
41
Journal of marketing for higher education
23
Beiträge zur Hochschulpolitik
19
The TQM journal : the international review of organizational improvement
19
Economics of education review
18
NBER Working Paper
17
NBER working paper series
16
International journal of productivity and quality management : IJPQM
15
Working paper / National Bureau of Economic Research, Inc.
15
Discussion paper series / IZA
11
International review on public and non-profit marketing
11
Services marketing quarterly
11
The service industries journal
11
International journal of hospitality management
10
Journal of business research : JBR
10
Quality management journal : QMJ
10
IZA Discussion Paper
9
International journal of services and operations management
9
CESifo working papers
7
International journal of services, economics and management
7
Journal of retailing and consumer services
7
The journal of services marketing
7
Education economics
6
Journal of Asian finance, economics and business : JAFEB
6
Tourism management : research, policies, practice
6
Cogent business & management
5
European research studies
5
International journal of business information systems : IJBIS
5
International journal of contemporary hospitality management
5
International journal of quality & reliability management
5
Journal of air transport management
5
Journal of human resources : JHR
5
Amfiteatru economic : an economic and business research periodical
4
Dienstleistungsorientierung in der universitären Ausbildung : mehr Qualität im betriebswirtschaftlichen Studium ; Festschrift für Prof. Dr. Ursula Hansen zum 60. Geburtstag
4
Foundations of Management : the journal of Warsaw University of Technology
4
International business and economics research journal
4
International journal of business excellence
4
International journal of business excellence : IJBEX
4
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ECONIS (ZBW)
29
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1
Process quality indices : new metrics for process quality capability with zero-loss baseline
Xiong, Xinjia
;
Feng, Yongchang
- In:
Total quality management & business excellence
33
(
2022
)
9
,
pp. 975-993
Persistent link: https://www.econbiz.de/10013352636
Saved in:
2
Determinants of customer-perceived service quality in higher education : the roles of job satisfaction and organizational commitment
Abd Al-Aziz Hamed Al-Refaei
;
Hairuddin Mohd Ali
; …
- In:
International journal of quality and service sciences
16
(
2024
)
1
,
pp. 1-18
Persistent link: https://www.econbiz.de/10014514103
Saved in:
3
Customer satisfaction : dilemma of comparing multiple scale scores
Yadav, Neeraj
;
Shankar, Ravi
;
Singh, Surya Prakash
- In:
Total quality management & business excellence
34
(
2023
)
1
,
pp. 32-56
Persistent link: https://www.econbiz.de/10013550039
Saved in:
4
Assessing recommendation on a combination analysis of SERVPERF (or SERVQUAL) and IPA
Park, Sang-June
;
Yi, Youjae
- In:
Total quality management & business excellence
33
(
2022
)
15
,
pp. 1777-1798
Persistent link: https://www.econbiz.de/10013482814
Saved in:
5
A psychometric data science approach to study latent variables : a case of class quality and student satisfaction
Pérez Rave, Jorge Iván
;
Jaramillo Álvarez, Gloria …
- In:
Total quality management & business excellence
33
(
2022
)
13
,
pp. 1547-1572
Persistent link: https://www.econbiz.de/10013415851
Saved in:
6
Exploring factors influencing service trade-offs in the higher education sector : evidence from Malaysia
Saravanan Raman
;
Mohd Suki, Norazah
;
Lee Heng Wei
; …
- In:
International journal of quality and service sciences
14
(
2022
)
4
,
pp. 555-575
Persistent link: https://www.econbiz.de/10013454241
Saved in:
7
The linkages between alternative models measuring service quality
Park, Sang-June
;
Yi, Youjae
;
Lee, Yeong-Ran
- In:
Total quality management & business excellence
33
(
2022
)
11
,
pp. 1264-1294
Persistent link: https://www.econbiz.de/10013352668
Saved in:
8
Regional bias when benchmarking services using customer satisfaction scores
Brint, Andrew
;
Fry, John
- In:
Total quality management & business excellence
32
(
2021
)
3
,
pp. 344-358
Persistent link: https://www.econbiz.de/10012423588
Saved in:
9
Measuring service quality perceptions of customers in the hotel industry of Pakistan
Malik, Shahab Alam
;
Akhtar, Farheen
;
Raziq, Muhammad Mustafa
- In:
Total quality management & business excellence
31
(
2020
)
3
,
pp. 263-278
Persistent link: https://www.econbiz.de/10012256595
Saved in:
10
Fulfilment of expectations on students' perceived quality in the Catalan higher education system
Marimon, Frederic
;
Mas-Machuca, Marta
; …
- In:
Total quality management & business excellence
31
(
2020
)
5
,
pp. 483-502
Persistent link: https://www.econbiz.de/10012256620
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