//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"International journal of retail & distribution management"
~isPartOf:"Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation"
~isPartOf:"Journal of service research : JSR"
~subject:"Distribution channel"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: "Customer relationship management"
Narrow search
Delete all filters
| 4 applied filters
Year of publication
From:
To:
Subject
All
Distribution channel
Beziehungsmarketing
263
Relationship marketing
263
Consumer behaviour
143
Konsumentenverhalten
143
Customer satisfaction
70
Kundenzufriedenheit
70
Dienstleistungsqualität
59
Service quality
59
Einzelhandel
40
Retail trade
40
Internet marketing
38
Online-Marketing
38
Social Web
33
Social web
33
Online retailing
29
Online-Handel
29
Customer integration
28
Kundenintegration
28
Customer value
27
Kundenwert
27
Brand management
26
Markenführung
26
Dienstleistungssektor
23
Service industry
23
USA
23
United States
23
Confidence
20
Customer service
20
Kundenservice
20
Vertrauen
20
Brand image
18
Markenimage
18
E-commerce
17
Electronic Commerce
17
Beschwerdemanagement
16
Complaint management
16
Vertriebsweg
15
Marketing management
14
Marketingmanagement
14
more ...
less ...
Online availability
All
Undetermined
8
Type of publication
All
Article
15
Type of publication (narrower categories)
All
Article in journal
15
Aufsatz in Zeitschrift
15
Case study
1
Conference paper
1
Fallstudie
1
Konferenzbeitrag
1
Language
All
English
15
Author
All
Frasquet Deltoro, Marta
2
Antia, Kersi D.
1
Betancourt, Roger R.
1
Bezes, Christophe
1
Bruggen, Gerrit H. van
1
Chang, Chun-Wei
1
Chen, Mei Su
1
Chocarro, Raquel
1
Cortiñas, Monica
1
Donnell, Lisa
1
Elorz, Margarita
1
Falcão e Cunha, Joã
1
Falk, Tomas
1
Fisk, Raymond P.
1
Hammerschmidt, Maik
1
Huré, Elodie
1
Hutchinson, Karise
1
Jap, Sandy D.
1
Konuş, Umut
1
Lai, Gene C.
1
Miquel, Maria-José
1
Mollá Descals, Alejandro
1
Múgica Grijalba, José Miguel
1
Neslin, Scott A.
1
Pallas, Florian
1
Patrício, Lia
1
Pauwels, Koen
1
Peng, Chenming
1
Picot-Coupey, Karine
1
Piveteau, Lauren
1
Polo-Redondo, Yolanda
1
Reid, Andrea
1
Reinartz, Werner J.
1
Ruiz-Molina, Maria Eugenia
1
Sesé, F. Javier
1
Shankar, Venkatesh
1
Trampe, Debra
1
Verhoef, Peter C.
1
Weijters, Bert
1
Zhang, Jonathan Z.
1
more ...
less ...
Published in...
All
International journal of retail & distribution management
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
Journal of service research : JSR
Journal of retailing and consumer services
25
Journal of business research : JBR
17
Industrial marketing management : the international journal for industrial and high-tech firms
15
Journal of retailing
15
Journal of marketing channels : ... distribution systems, strategy, and management
9
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
8
The international review of retail, distribution and consumer research
7
Management science : journal of the Institute for Operations Research and the Management Sciences
6
Asia Pacific journal of marketing and logistics
5
The journal of business & industrial marketing
5
Thexis : Fachzeitschrift für Marketing ; Fachzeitschrift für Marketing des Instituts für Marketing und Handel an der Universität St. Gallen
5
European journal of operational research : EJOR
4
Handbuch Multi-Channel-Marketing
4
International journal of production economics
4
International journal of retail and distribution management
4
Journal of marketing
4
Managing customer experiences in an omnichannel world : melody of online and offline environments in the customer journey
4
Grundlagen des CRM : Strategie, Geschäftsprozesse und IT-Unterstützung
3
International journal of electronic commerce : IJEC
3
International journal of electronic marketing and retailing : IJEMR
3
Inventi impact: retailing & consumer services
3
Journal of marketing channels : distribution systems, strategy, and management
3
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
3
Marketing intelligence & planning
3
Schriftenreihe Innovative betriebswirtschaftliche Forschung und Praxis
3
SpringerLink / Bücher
3
The service industries journal
3
Cogent business & management
2
Contemporary issues in digital marketing
2
Die Bank
2
Distribution im Aufbruch : Bestandsaufnahme und Perspektiven
2
European journal of marketing
2
European retail research
2
Gabler Edition Wissenschaft
2
Handbook of marketing strategy
2
International business review : the official journal of the European International Business Academy
2
International journal of electronic customer relationship management : IJECRM
2
more ...
less ...
Source
All
ECONIS (ZBW)
15
Showing
1
-
10
of
15
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
The impact of adding online-to-offline service platform channels on firms' offline and total sales and profits
Zhang, Sha
;
Pauwels, Koen
;
Peng, Chenming
- In:
Journal of interactive marketing : a quarterly …
47
(
2019
),
pp. 115-128
Persistent link: https://www.econbiz.de/10012060948
Saved in:
2
Channels in the mirror : an alignable model for assessing customer satisfaction in concurrent channel systems
Hammerschmidt, Maik
;
Falk, Tomas
;
Weijters, Bert
- In:
Journal of service research : JSR
19
(
2016
)
1
,
pp. 88-101
Persistent link: https://www.econbiz.de/10011433181
Saved in:
3
Private sales clubs : a 21st century distribution channel
Betancourt, Roger R.
;
Chocarro, Raquel
;
Cortiñas, Monica
; …
- In:
Journal of interactive marketing : a quarterly …
37
(
2017
),
pp. 44-56
Persistent link: https://www.econbiz.de/10011658343
Saved in:
4
Understanding loyalty in multichannel retailing : the role of brand trust and brand attachment
Frasquet Deltoro, Marta
;
Mollá Descals, Alejandro
; …
- In:
International journal of retail & distribution management
45
(
2017
)
6
,
pp. 608-625
Persistent link: https://www.econbiz.de/10011747850
Saved in:
5
Do channel integration efforts pay-off in terms of online and offline customer loyalty?
Frasquet Deltoro, Marta
;
Miquel, Maria-José
- In:
International journal of retail & distribution management
45
(
2017
)
7/8
,
pp. 859-873
Persistent link: https://www.econbiz.de/10011775727
Saved in:
6
The effects of channel experiences and direct marketing on customer retention in multichannel settings
Chang, Chun-Wei
;
Zhang, Jonathan Z.
- In:
Journal of interactive marketing : a quarterly …
36
(
2016
),
pp. 70-90
Persistent link: https://www.econbiz.de/10011615980
Saved in:
7
Does the nature of the interaction matter? : understanding customer channel choice for purchases and communications
Polo-Redondo, Yolanda
;
Sesé, F. Javier
- In:
Journal of service research : JSR
19
(
2016
)
3
,
pp. 276-290
Persistent link: https://www.econbiz.de/10011665396
Saved in:
8
Channel design to enrich customers' shopping experiences : synchronizing clicks with bricks in an omni-channel perspective, the Direct Optic case
Picot-Coupey, Karine
;
Huré, Elodie
;
Piveteau, Lauren
- In:
International journal of retail & distribution management
44
(
2016
)
3
,
pp. 336-368
Persistent link: https://www.econbiz.de/10011515906
Saved in:
9
Customer responses to channel migration strategies toward the E-channel
Trampe, Debra
;
Konuş, Umut
;
Verhoef, Peter C.
- In:
Journal of interactive marketing : a quarterly …
28
(
2014
)
4
,
pp. 257-270
Persistent link: https://www.econbiz.de/10010470966
Saved in:
10
Effect of channel congruence on a retailer's image
Bezes, Christophe
- In:
International journal of retail & distribution management
41
(
2013
)
4
,
pp. 254-273
Persistent link: https://www.econbiz.de/10009751777
Saved in:
1
2
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->