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~isPartOf:"International journal of retail & distribution management"
~isPartOf:"Journal of service research : JSR"
~source:"econis"
~subject:"Online retailing"
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Search: subject:"customer relationship management"
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Subject
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Online retailing
Beziehungsmarketing
185
Relationship marketing
185
Consumer behaviour
97
Konsumentenverhalten
97
Customer satisfaction
61
Kundenzufriedenheit
61
Dienstleistungsqualität
56
Service quality
56
Einzelhandel
35
Retail trade
35
Dienstleistungssektor
22
Service industry
22
Customer integration
18
Kundenintegration
18
Online-Handel
18
Customer service
17
Kundenservice
17
Confidence
16
Vertrauen
16
Customer value
15
Kundenwert
15
USA
15
United States
15
Beschwerdemanagement
13
Complaint management
13
Dienstleistung
13
Salespeople
13
Services
13
Verkaufspersonal
13
Dienstleistungsmarketing
12
E-commerce
12
Electronic Commerce
12
Lieferantenmanagement
12
Services marketing
12
Supplier relationship management
12
Distribution channel
10
Vertriebsweg
10
Viral marketing
10
Virales Marketing
10
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Al-Maghrabi, Talal
1
Anjaly, Bhawna
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Ashman, Rachel
1
Bartl, Christopher
1
Bressolles, Grégory
1
Broderick, Amanda J.
1
Cho, Yun Kyung
1
Chrissikopoulos, Vassilios
1
Cioppi, Marco
1
Das, Gopal
1
Deans, Kenneth R.
1
Demangeot, Catherine
1
Dennis, Charles
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Dholakia, Ruby R.
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Doherty, Neil F.
1
Dubinsky, Alan J.
1
Durrieu, Francois
1
Ellis-Chadwick, Fiona
1
Forsythe, Sandra
1
Frasquet Deltoro, Marta
1
Giannakos, Michail N.
1
Gouthier, Matthias H. J.
1
Huré, Elodie
1
Khan, Imran
1
Kumar, Amresh
1
Laroche, Michel
1
Lee, Yun Jung
1
Lenker, Markus
1
Liu, Chuanlan
1
Mazaheri, Ebrahim
1
Miquel, Maria-José
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Pappas, Ilias O.
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Pateli, Adamantia G.
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Picot-Coupey, Karine
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Piveteau, Lauren
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Rahman, Zillur
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Savelli, Elisabetta
1
Shobeiri, Saeed
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International journal of retail & distribution management
Journal of service research : JSR
Journal of retailing and consumer services
88
Journal of business research : JBR
36
International journal of electronic marketing and retailing : IJEMR
21
Electronic commerce research
15
International journal of business information systems : IJBIS
15
International journal of internet marketing and advertising : IJIMA
15
International journal of electronic commerce : IJEC
13
International journal of electronic customer relationship management : IJECRM
13
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
13
Journal of internet commerce
13
Journal of retailing
13
Asia Pacific journal of marketing and logistics
12
International journal of retail and distribution management
12
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
12
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
11
International journal of e-business research : an official publication of the Information Resources Management Association
11
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
11
Management science : journal of the Institute for Operations Research and the Management Sciences
9
The international review of retail, distribution and consumer research
9
International journal of technology marketing : IJTMkt
8
Journal of electronic commerce research : JECR
8
Journal of strategic marketing
8
The service industries journal
8
Cogent business & management
7
Marketing intelligence & planning
7
SpringerLink / Bücher
7
The journal of services marketing
7
Information systems research : ISR
6
International journal of electronic business : IJEB
6
International journal of production economics
6
International journal of production research
6
Journal of customer behaviour
6
Journal of management information systems : JMIS
6
Journal of open innovation : technology, market, and complexity
6
Journal of operations management
6
Journal of the Academy of Marketing Science
6
Psychology & marketing
6
Technological forecasting & social change : an international journal
6
Tourism management : research, policies, practice
6
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ECONIS (ZBW)
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1
Consumers' desire to interact with a salesperson during e-shopping : development of a scale
Lee, Yun Jung
;
Dubinsky, Alan J.
- In:
International journal of retail & distribution management
45
(
2017
)
1
,
pp. 20-39
Persistent link: https://www.econbiz.de/10011621610
Saved in:
2
Do channel integration efforts pay-off in terms of online and offline customer loyalty?
Frasquet Deltoro, Marta
;
Miquel, Maria-José
- In:
International journal of retail & distribution management
45
(
2017
)
7/8
,
pp. 859-873
Persistent link: https://www.econbiz.de/10011775727
Saved in:
3
Web atmospherics as drivers of shopping centres' customer loyalty
Savelli, Elisabetta
;
Cioppi, Marco
;
Tombari, Federica
- In:
International journal of retail & distribution management
45
(
2017
)
11
,
pp. 1213-1240
Persistent link: https://www.econbiz.de/10011815154
Saved in:
4
How to measure post-purchase customer experience in online retailing? : a scale development study
Kumar, Amresh
;
Anjaly, Bhawna
- In:
International journal of retail & distribution management
45
(
2017
)
11
,
pp. 1277-1297
Persistent link: https://www.econbiz.de/10011815717
Saved in:
5
E-tail brand experience's influence on e-brand trust and e-brand loyalty : the moderating role of gender
Khan, Imran
;
Rahman, Zillur
- In:
International journal of retail & distribution management
44
(
2016
)
6
,
pp. 588-606
Persistent link: https://www.econbiz.de/10011602467
Saved in:
6
Engaging customers during a website visit : a model of website customer engagement
Demangeot, Catherine
;
Broderick, Amanda J.
- In:
International journal of retail & distribution management
44
(
2016
)
8
,
pp. 814-839
Persistent link: https://www.econbiz.de/10011615493
Saved in:
7
Channel design to enrich customers' shopping experiences : synchronizing clicks with bricks in an omni-channel perspective, the Direct Optic case
Picot-Coupey, Karine
;
Huré, Elodie
;
Piveteau, Lauren
- In:
International journal of retail & distribution management
44
(
2016
)
3
,
pp. 336-368
Persistent link: https://www.econbiz.de/10011515906
Saved in:
8
Antecedents and consequences of trust : an e-tail branding perspective
Das, Gopal
- In:
International journal of retail & distribution management
44
(
2016
)
7
,
pp. 713-730
Persistent link: https://www.econbiz.de/10011595575
Saved in:
9
An examination of the online service-profit chain
Bressolles, Grégory
;
Durrieu, Francois
;
Deans, Kenneth R.
- In:
International journal of retail & distribution management
43
(
2015
)
8
,
pp. 727-751
Persistent link: https://www.econbiz.de/10011443498
Saved in:
10
Service quality and price perceptions by internet retail customers : linking the three stages of service interaction
Cho, Yun Kyung
- In:
Journal of service research : JSR
17
(
2014
)
4
,
pp. 432-445
Persistent link: https://www.econbiz.de/10010432161
Saved in:
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