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~isPartOf:"International journal of services, economics and management"
~isPartOf:"Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education"
~isPartOf:"Service business"
~isPartOf:"Total quality management & business excellence : an official journal of the European Society for Organisational Excellence"
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Search: subject_exact:"Servicequalität"
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Dienstleistungsqualität
477
Service quality
477
Customer satisfaction
274
Kundenzufriedenheit
274
Beziehungsmarketing
144
Relationship marketing
144
Consumer behaviour
139
Konsumentenverhalten
139
Quality management
116
Qualitätsmanagement
116
service quality
68
customer satisfaction
44
Dienstleistungssektor
39
Hospital
39
Krankenhaus
39
Service industry
39
Product quality
38
Produktqualität
38
Taiwan
36
Beschwerdemanagement
35
Complaint management
35
Gastronomie
34
Restaurant industry
34
Hotel industry
32
Hotellerie
32
Customer service
31
Kundenservice
31
Higher education institution
28
Hochschule
28
Measurement
27
Messung
27
E-commerce
21
Electronic Commerce
21
Gesundheitsversorgung
21
Health care
21
Emotion
20
Gesundheitswesen
20
Health care system
20
Online retailing
20
Online-Handel
20
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261
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468
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9
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477
Aufsatz in Zeitschrift
477
Conference paper
16
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16
Case study
9
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477
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Dahlgaard, Jens Jörn
7
Dahlgaard-Park, Su Mi
7
Le Nguyen Hau
6
Lee, Donhee
5
Marimon, Frederic
5
Pham Ngoc Thuy
5
Casadesús, Martí
4
Chang, Hsin Hsin
4
He, Zhen
4
Petnji Yaya, Luc Honore
4
Akroush, Mamoun N.
3
Bagur-Femenías, Llorenç
3
Baković, Tomislav
3
Cham Tat Huei
3
Dužević, Ines
3
Jeng, Don Jyh-Fu
3
Lin, Shu-ping
3
Mattila, Anna S.
3
Mikulić, Josip
3
Ro, Heejung
3
Santouridis, Ilias
3
Zhang, Min
3
Abdul Rahman
2
Amorim, Marlene
2
Boon Liat Cheng
2
Calabrese, Armando
2
Chan, Ya-hui
2
Chang, Tsang-Chuan
2
Chao, Chih-Yang
2
Chen, Kuen-Suan
2
Chen, Mu-Chen
2
Cheng, Ching-Chan
2
Chiang, Ai-Hsuan
2
Cronemyr, Peter
2
Dwivedi, Yogesh Kumar
2
Ferreira, João J. M.
2
Fotiadis, Anestis K.
2
Gruber, Thorsten
2
Han, Heesup
2
Hanks, Lydia
2
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International journal of services, economics and management
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
Service business
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
International journal of hospitality management
402
Journal of retailing and consumer services
331
The service industries journal
291
Journal of business research : JBR
240
The journal of services marketing
209
Working paper / National Bureau of Economic Research, Inc.
179
NBER working paper series
176
Auditing : a journal of practice & theory
172
International journal of contemporary hospitality management
161
NBER Working Paper
160
Services marketing quarterly
140
Journal of air transport management
136
Journal of hospitality marketing & management
136
The TQM journal : the international review of organizational improvement
124
Journal of travel and tourism marketing
122
Tourism management : research, policies, practice
115
International journal of quality & reliability management
112
International journal of quality and service sciences
109
International journal of productivity and quality management : IJPQM
104
Journal of service research : JSR
103
International journal of services and operations management
102
Health care management review : HCM review
101
Cogent business & management
100
Journal of service management
94
The accounting review : a publication of the American Accounting Association
94
Total quality management & business excellence
90
Quality management journal : QMJ
89
Discussion paper series / IZA
88
Economics of education review
79
Managing service quality : MSQ ; an international journal
76
Journal of health economics
73
Managerial auditing journal
67
International journal of auditing : IJA
66
Asia Pacific journal of marketing and logistics
62
Management science : journal of the Institute for Operations Research and the Management Sciences
62
The international journal of bank marketing : IJBM
58
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ECONIS (ZBW)
477
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1
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10
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477
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1
Customer comfort during service robot interactions
Becker, Marc
;
Mahr, Dominik
;
Odekerken-Schröder, Gaby
- In:
Service business
17
(
2023
)
1
,
pp. 137-165
Persistent link: https://www.econbiz.de/10014282882
Saved in:
2
Exploring the antecedents of customers' willingness to use service robots in restaurants
Molinillo, Sebastian
;
Rejón-Guardia, Francisco
; …
- In:
Service business
17
(
2023
)
1
,
pp. 167-193
Persistent link: https://www.econbiz.de/10014282886
Saved in:
3
Can robots recover a service using interactional justice as employees do? : a literature review-based assessment
Lajante, Mathieu
;
Remisch, David
;
Dorofeev, Nikita
- In:
Service business
17
(
2023
)
1
,
pp. 315-357
Persistent link: https://www.econbiz.de/10014282973
Saved in:
4
Predicting delays in service operations
Schéele, Fabian von
;
Haftor, Darek M.
;
Pashkevich, Natallia
- In:
Service business
16
(
2022
)
2
,
pp. 211-226
Persistent link: https://www.econbiz.de/10013273610
Saved in:
5
A comparative analysis of contactless e-service encounters in online platforms
Lee, Sang M.
;
Hong, Soon Goo
;
Lee, Donhee
- In:
Service business
18
(
2024
)
1
,
pp. 1-26
Persistent link: https://www.econbiz.de/10014504707
Saved in:
6
How capricious supervisors affect hospitality employees' service performance? : a diary study from the employees' emotional perspective
Park, In-Jo
;
Hai, Shenyang
;
Kim, Peter Beomcheol
- In:
Journal of hospitality & tourism research : JHTR ; the …
47
(
2023
)
8
,
pp. 1371-1398
Persistent link: https://www.econbiz.de/10014424405
Saved in:
7
Factors influencing the adoption of mobile app during the COVID-19 pandemic
Lee, Tag
;
Wong, Amy
- In:
International journal of services, economics and management
14
(
2023
)
4
,
pp. 376-395
Persistent link: https://www.econbiz.de/10014430136
Saved in:
8
Exploring robot service quality priorities for different levels of intimacy with service
Chiang, Ai-Hsuan
;
Chou, Szu-Yu
- In:
Service business
17
(
2023
)
4
,
pp. 913-935
Persistent link: https://www.econbiz.de/10014504669
Saved in:
9
Underscoring trainer's lack of effort or talent in service failure of personal fitness training : customers' negative word-of-mouth response
Park, Sangchul
;
Lee, Hyun-Woo
;
Nite, Calvin
- In:
Service business
17
(
2023
)
4
,
pp. 1025-1050
Persistent link: https://www.econbiz.de/10014504697
Saved in:
10
The role of cultural differences in customer retention : evidence from the high-contact service industry
Fam, Kim Shyan
;
Boon Liat Cheng
;
Cham Tat Huei
;
Yi, …
- In:
Journal of hospitality & tourism research : JHTR ; the …
47
(
2023
)
1
,
pp. 257-288
Persistent link: https://www.econbiz.de/10014230003
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