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~isPartOf:"International journal of services, economics and management"
~isPartOf:"Managing service quality : MSQ ; an international journal"
~type:"article"
~type_genre:"Aufsatz in Zeitschrift"
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Selbstbedienung
9
Self-service
9
Consumer behaviour
5
Konsumentenverhalten
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Customer satisfaction
4
Kundenzufriedenheit
4
Einzelhandel
3
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Beschwerdemanagement
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Complaint management
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service quality
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Aufsatz in Zeitschrift
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Andreassen, Tor W.
1
Barros, Marta Duarte de
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Chang, Hsing-chi
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Fairhurst, Ann E.
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Freitas, André Luís Policani
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Järvinen, Raija
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Lee, Hyun-joo
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International journal of services, economics and management
Managing service quality : MSQ ; an international journal
The journal of services marketing
15
Journal of retailing and consumer services
14
The service industries journal
14
Journal of business research : JBR
12
International journal of hospitality management
10
Services marketing quarterly
10
Journal of hospitality marketing & management
8
Journal of service management
8
Journal of service research : JSR
7
International journal of contemporary hospitality management
5
Journal of travel and tourism marketing
5
Service business
5
The international review of retail, distribution and consumer research
5
International journal of services and operations management
4
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
4
Journal of retailing
4
Psychology & marketing
4
Betriebs-Berater : BB
3
Economie et statistique
3
HMD : Praxis der Wirtschaftsinformatik
3
History of retailing and consumption
3
Information systems management
3
Journal of air transport management
3
Journal of decision systems
3
Management science : journal of the Institute for Operations Research and the Management Sciences
3
Technological forecasting & social change : an international journal
3
Business history
2
Cogent business & management
2
European journal of marketing : EJM
2
European retail research
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Food marketing
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Harvard-Business-Manager : das Wissen der Besten
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Human systems management : HSM
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Information systems and e-business management : ISeB
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Information systems research : ISR
2
International journal of business information systems : IJBIS
2
International journal of quality and service sciences
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International journal of retail & distribution management
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International journal of retail and distribution management
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ECONIS (ZBW)
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The impact of service quality, self-service technology, and the corporate image on customer satisfaction and customer revisit intention among luxury hotels in Kuala Lumpur, Malaysi...
Li, Shimiao
- In:
International journal of services, economics and management
11
(
2020
)
1
,
pp. 48-70
Persistent link: https://www.econbiz.de/10012256814
Saved in:
2
Service quality and gender differences in Brazilian self-service restaurants
Freitas, André Luís Policani
;
Barros, Marta Duarte de
- In:
International journal of services, economics and management
7
(
2015/2016
)
2/4
,
pp. 198-221
Persistent link: https://www.econbiz.de/10011688162
Saved in:
3
Online complaining : understanding the adoption process and the role of individual and situational characteristics
Andreassen, Tor W.
;
Streukens, Sandra
- In:
Managing service quality : MSQ ; an international journal
23
(
2013
)
1
,
pp. 4-24
Persistent link: https://www.econbiz.de/10009770754
Saved in:
4
Self-service technology complaint channel choice : exploring consumers' motives
Robertson, Nichola
- In:
Managing service quality : MSQ ; an international journal
22
(
2012
)
2
,
pp. 145-164
Persistent link: https://www.econbiz.de/10009534129
Saved in:
5
Determinants and consequences of consumer satisfaction with self-service technology in a retail setting
Wang, Michael Chih-hung
- In:
Managing service quality : MSQ ; an international journal
22
(
2012
)
2
,
pp. 128-144
Persistent link: https://www.econbiz.de/10009534138
Saved in:
6
The role of technology readiness in self-service technology acceptance
Lin, Jiun-sheng Chris
;
Chang, Hsing-chi
- In:
Managing service quality : MSQ ; an international journal
21
(
2011
)
4
,
pp. 424-444
Persistent link: https://www.econbiz.de/10009266590
Saved in:
7
Reputation attributes in retailing services : managerial perspective
Järvinen, Raija
;
Suominen, Kati
- In:
Managing service quality : MSQ ; an international journal
21
(
2011
)
4
,
pp. 410-423
Persistent link: https://www.econbiz.de/10009266591
Saved in:
8
A grounded theory model of service providers' stress, emotion, and coping during intercultural service encounters
Wang, Chen-ya
;
Mattila, Anna S.
- In:
Managing service quality : MSQ ; an international journal
20
(
2010
)
4
,
pp. 328-342
Persistent link: https://www.econbiz.de/10008655294
Saved in:
9
The importance of self-service kiosks in developing consumers' retail patronage intentions
Lee, Hyun-joo
;
Fairhurst, Ann E.
;
Lee, Min-young
- In:
Managing service quality : MSQ ; an international journal
19
(
2009
)
6
,
pp. 687-701
Persistent link: https://www.econbiz.de/10009525047
Saved in:
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