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~isPartOf:"International journal of services, economics and management"
~isPartOf:"Service business"
~isPartOf:"The international journal of bank marketing : IJBM"
~isPartOf:"Total quality management & business excellence : an official journal of the European Society for Organisational Excellence"
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Search: subject_exact:"Servicequalität"
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Dienstleistungsqualität
461
Service quality
461
Customer satisfaction
267
Kundenzufriedenheit
267
Beziehungsmarketing
142
Relationship marketing
142
Consumer behaviour
130
Konsumentenverhalten
130
Quality management
117
Qualitätsmanagement
117
service quality
60
customer satisfaction
37
Dienstleistungssektor
35
Product quality
35
Produktqualität
35
Service industry
35
Taiwan
33
Hospital
31
Krankenhaus
31
Bank
30
Higher education institution
28
Hochschule
28
Measurement
28
Customer service
27
Kundenservice
27
Messung
27
Beschwerdemanagement
25
Complaint management
25
E-commerce
23
Electronic Commerce
22
India
22
Indien
22
Electronic Banking
21
Electronic banking
21
Satisfaction
20
Gesundheitsversorgung
19
Health care
19
Lieferantenmanagement
19
Personal banking
19
Privatkundengeschäft
19
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452
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461
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461
Conference paper
16
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16
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9
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461
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Dahlgaard, Jens Jörn
7
Dahlgaard-Park, Su Mi
7
Le Nguyen Hau
6
Lee, Donhee
5
Marimon, Frederic
5
Pham Ngoc Thuy
5
Casadesús, Martí
4
Chang, Hsin Hsin
4
He, Zhen
4
Petnji Yaya, Luc Honore
4
Akroush, Mamoun N.
3
Bagur-Femenías, Llorenç
3
Baković, Tomislav
3
Dužević, Ines
3
Jeng, Don Jyh-Fu
3
Jun, Minjoon
3
Lin, Shu-ping
3
Santouridis, Ilias
3
Zhang, Min
3
Abdul Rahman
2
Amorim, Marlene
2
Bang, Nguyen
2
Brun, Isabelle
2
Calabrese, Armando
2
Cham Tat Huei
2
Chan, Ya-hui
2
Chang, Tsang-Chuan
2
Chao, Chih-Yang
2
Chen, Kuen-Suan
2
Chen, Mu-Chen
2
Cheng, Ching-Chan
2
Chiang, Ai-Hsuan
2
Choudhury, Koushiki
2
Cronemyr, Peter
2
Dwivedi, Yogesh Kumar
2
Ferreira, João J. M.
2
Fotiadis, Anestis K.
2
Ganguli, Shirshendu
2
Gera, Rajat
2
Gruber, Thorsten
2
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International journal of services, economics and management
Service business
The international journal of bank marketing : IJBM
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
International journal of hospitality management
402
Journal of retailing and consumer services
331
The service industries journal
291
Journal of business research : JBR
240
The journal of services marketing
209
Working paper / National Bureau of Economic Research, Inc.
179
NBER working paper series
176
Auditing : a journal of practice & theory
172
International journal of contemporary hospitality management
161
NBER Working Paper
160
Services marketing quarterly
140
Journal of air transport management
136
Journal of hospitality marketing & management
136
The TQM journal : the international review of organizational improvement
124
Journal of travel and tourism marketing
122
Tourism management : research, policies, practice
115
International journal of quality & reliability management
112
International journal of quality and service sciences
109
International journal of productivity and quality management : IJPQM
104
Journal of service research : JSR
103
International journal of services and operations management
102
Health care management review : HCM review
101
Cogent business & management
100
Journal of service management
94
The accounting review : a publication of the American Accounting Association
94
Total quality management & business excellence
90
Quality management journal : QMJ
89
Discussion paper series / IZA
88
Economics of education review
79
Managing service quality : MSQ ; an international journal
76
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
74
Journal of health economics
73
Managerial auditing journal
67
International journal of auditing : IJA
66
Asia Pacific journal of marketing and logistics
62
Management science : journal of the Institute for Operations Research and the Management Sciences
62
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ECONIS (ZBW)
461
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461
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1
Customer comfort during service robot interactions
Becker, Marc
;
Mahr, Dominik
;
Odekerken-Schröder, Gaby
- In:
Service business
17
(
2023
)
1
,
pp. 137-165
Persistent link: https://www.econbiz.de/10014282882
Saved in:
2
Exploring the antecedents of customers' willingness to use service robots in restaurants
Molinillo, Sebastian
;
Rejón-Guardia, Francisco
; …
- In:
Service business
17
(
2023
)
1
,
pp. 167-193
Persistent link: https://www.econbiz.de/10014282886
Saved in:
3
Can robots recover a service using interactional justice as employees do? : a literature review-based assessment
Lajante, Mathieu
;
Remisch, David
;
Dorofeev, Nikita
- In:
Service business
17
(
2023
)
1
,
pp. 315-357
Persistent link: https://www.econbiz.de/10014282973
Saved in:
4
Predicting delays in service operations
Schéele, Fabian von
;
Haftor, Darek M.
;
Pashkevich, Natallia
- In:
Service business
16
(
2022
)
2
,
pp. 211-226
Persistent link: https://www.econbiz.de/10013273610
Saved in:
5
A comparative analysis of contactless e-service encounters in online platforms
Lee, Sang M.
;
Hong, Soon Goo
;
Lee, Donhee
- In:
Service business
18
(
2024
)
1
,
pp. 1-26
Persistent link: https://www.econbiz.de/10014504707
Saved in:
6
Factors influencing the adoption of mobile app during the COVID-19 pandemic
Lee, Tag
;
Wong, Amy
- In:
International journal of services, economics and management
14
(
2023
)
4
,
pp. 376-395
Persistent link: https://www.econbiz.de/10014430136
Saved in:
7
Exploring robot service quality priorities for different levels of intimacy with service
Chiang, Ai-Hsuan
;
Chou, Szu-Yu
- In:
Service business
17
(
2023
)
4
,
pp. 913-935
Persistent link: https://www.econbiz.de/10014504669
Saved in:
8
Underscoring trainer's lack of effort or talent in service failure of personal fitness training : customers' negative word-of-mouth response
Park, Sangchul
;
Lee, Hyun-Woo
;
Nite, Calvin
- In:
Service business
17
(
2023
)
4
,
pp. 1025-1050
Persistent link: https://www.econbiz.de/10014504697
Saved in:
9
Customer satisfaction, behavioural and pay more intentions : a study on Indian Dhabas (roadside full-service restaurants)
Kumar, Pankaj
;
Ahlawat, Pardeep K.
;
Kumar, Parveen
; …
- In:
International journal of services, economics and management
14
(
2023
)
1
,
pp. 20-41
Persistent link: https://www.econbiz.de/10014311176
Saved in:
10
Influence of personalisation and hedonic motivation on repurchase intention : the mediating role of customer experience and loyalty
Bakhshandeh, Ghasem
;
Sharifi, Sajad
;
Rezaei, Sayed Mohammad
- In:
International journal of services, economics and management
14
(
2023
)
1
,
pp. 42-57
Persistent link: https://www.econbiz.de/10014311179
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