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~isPartOf:"International journal of services, economics and management"
~isPartOf:"Service business"
~isPartOf:"Total quality management & business excellence : an official journal of the European Society for Organisational Excellence"
~subject:"Online-Handel"
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Search: subject_exact:"Servicequalität"
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Online-Handel
Dienstleistungsqualität
403
Service quality
403
Customer satisfaction
230
Kundenzufriedenheit
230
Beziehungsmarketing
117
Relationship marketing
117
Quality management
116
Qualitätsmanagement
116
Consumer behaviour
101
Konsumentenverhalten
101
service quality
60
customer satisfaction
37
Dienstleistungssektor
35
Product quality
35
Produktqualität
35
Service industry
35
Taiwan
33
Hospital
31
Krankenhaus
31
Higher education institution
28
Hochschule
28
Measurement
26
Messung
26
Beschwerdemanagement
25
Complaint management
25
Customer service
25
Kundenservice
25
E-commerce
19
Electronic Commerce
19
Gesundheitsversorgung
19
Health care
19
Gesundheitswesen
18
Health care system
18
Students
18
Studierende
18
higher education
18
Online retailing
17
Performance measurement
17
Performance-Messung
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17
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Abdul Rahman
2
Afudo-Peregrina, Angel F.
1
Bhati, Narender Singh
1
Casadesús, Martí
1
Chaparro-Pelaez, Julian
1
Chen, Mu-Chen
1
Choi, Sukbong
1
Connie, Gan
1
He, Zhen
1
Hong, Soon Goo
1
Hsu, Chia-Lin
1
Huang, Lili
1
Jiang, Ling
1
Jing, Dong
1
Jun, Minjoon
1
Kalia, Prateek
1
Kim, Jin Min
1
Kumar, Vikas
1
Lee, Donhee
1
Lee, Sang M.
1
Li, Bo
1
Li, Xin Tong
1
Liang, Chih-Chin
1
Liang, Yi-hui
1
Mandal, Santanu
1
Marimon, Frederic
1
Osman, Zahir
1
Pascual-Miguel, Felix J.
1
Petnji Yaya, Luc Honore
1
Raju, G. Amar
1
Roy, Souvik
1
San, Lee Har
1
Shi, Xiaodan
1
Syriac Nellikunnel
1
Tsao, Wen-chin
1
Tseng, Ya-ling
1
Wang, Alan G.
1
Wen, Decheng
1
Wu, Pei-Ching
1
Yan, Qu
1
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International journal of services, economics and management
Service business
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
Journal of retailing and consumer services
39
International journal of electronic marketing and retailing : IJEMR
17
Journal of internet commerce
16
International journal of hospitality management
14
Journal of business research : JBR
14
The service industries journal
10
Cogent business & management
9
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
8
International journal of business information systems : IJBIS
8
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
8
International journal of electronic customer relationship management : IJECRM
7
International journal of retail and distribution management
7
International journal of e-business research : an official publication of the Information Resources Management Association
6
The journal of services marketing
6
International journal of quality & reliability management
5
International journal of retail & distribution management
5
Journal of Contemporary Issues in Business and Government
5
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
5
Journal of service research : JSR
5
Journal of strategic marketing
5
Managing service quality : MSQ ; an international journal
5
The quarterly review of economics and finance : journal of the Midwest Economics Association ; journal of the Midwest Finance Association
5
Electronic commerce research and applications
4
International journal of business excellence : IJBEX
4
International journal of contemporary hospitality management
4
International journal of electronic business : IJEB
4
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
4
International journal of production economics
4
Journal of electronic commerce research : JECR
4
Journal of hospitality marketing & management
4
Production and operations management : the flagship research journal of the Production and Operations Management Society
4
The TQM journal : the international review of organizational improvement
4
Tourism management : research, policies, practice
4
Transportation research / E : an international journal
4
Administrative Sciences : open access journal
3
Asia Pacific journal of marketing and logistics
3
Decision sciences : DS
3
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ECONIS (ZBW)
17
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17
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1
A comparative analysis of contactless e-service encounters in online platforms
Lee, Sang M.
;
Hong, Soon Goo
;
Lee, Donhee
- In:
Service business
18
(
2024
)
1
,
pp. 1-26
Persistent link: https://www.econbiz.de/10014504707
Saved in:
2
Validation of customers' perceived e-service quality determinants : a confirmatory factor analysis approach
Bhati, Narender Singh
- In:
International journal of services, economics and management
11
(
2020
)
2
,
pp. 97-118
Persistent link: https://www.econbiz.de/10012285562
Saved in:
3
Examining customers' perception of electronic shopping mall's e-service quality
Li, Xin Tong
;
Abdul Rahman
;
Connie, Gan
;
Osman, Zahir
- In:
International journal of services, economics and management
11
(
2020
)
4
,
pp. 329-346
Persistent link: https://www.econbiz.de/10012522624
Saved in:
4
An empirical inquiry into the antecedents and consequences of perceived e-retailer's resilience
Raju, G. Amar
;
Roy, Souvik
;
Mandal, Santanu
- In:
International journal of services, economics and management
9
(
2018
)
3/4
,
pp. 208-230
Persistent link: https://www.econbiz.de/10012035887
Saved in:
5
How social shopping retains customers? : capturing the essence of website quality and relationship quality
Hsu, Chia-Lin
;
Chen, Mu-Chen
;
Kumar, Vikas
- In:
Total quality management & business excellence : an …
29
(
2018
)
2
,
pp. 161-184
Persistent link: https://www.econbiz.de/10011854048
Saved in:
6
A comparative analysis of electronic service quality in the online open market and social commerce : the case of Korean young adults
Choi, Sukbong
;
Kim, Jin Min
- In:
Service business
12
(
2018
)
2
,
pp. 403-433
Persistent link: https://www.econbiz.de/10011915085
Saved in:
7
Can non-life insurers improve policyholder relationships in onlie services?
Yu, Tsu-Wei
- In:
Total quality management & business excellence : an …
28
(
2017
)
8
,
pp. 825-839
Persistent link: https://www.econbiz.de/10011977050
Saved in:
8
Webographics and perceived service quality : an Indian e-retail context
Kalia, Prateek
- In:
International journal of services, economics and management
8
(
2017
)
3
,
pp. 152-168
Persistent link: https://www.econbiz.de/10011892309
Saved in:
9
Modelling consumers' perceptions of internet service quality by structured equation analysis
Abdul Rahman
;
San, Lee Har
;
Jing, Dong
;
Yan, Qu
;
Syriac …
- In:
International journal of services, economics and management
8
(
2017
)
3
,
pp. 197-207
Persistent link: https://www.econbiz.de/10011892375
Saved in:
10
Customer-perceived value and loyalty : how do key service quality dimensions matter in the context of B2C e-commerce?
Jiang, Ling
;
Jun, Minjoon
;
Yang, Zhilin
- In:
Service business
10
(
2016
)
2
,
pp. 301-317
Persistent link: https://www.econbiz.de/10011722302
Saved in:
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