//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"International journal of services and operations management"
~subject:"Qualitätsmanagement"
~subject:"Strukturgleichungsmodell"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Käuferzufriedenheit"
Narrow search
Delete all filters
| 3 applied filters
Year of publication
From:
To:
Subject
All
Qualitätsmanagement
Strukturgleichungsmodell
Customer satisfaction
63
Kundenzufriedenheit
63
Dienstleistungsqualität
55
Service quality
55
Consumer behaviour
23
Konsumentenverhalten
23
service quality
22
India
16
Indien
16
Quality management
16
customer satisfaction
16
Beziehungsmarketing
15
Relationship marketing
15
Dienstleistungssektor
8
Mobile communications
8
Mobilkommunikation
8
Service industry
8
Structural equation model
7
Customer service
6
Kundenservice
6
Performance measurement
6
Performance-Messung
6
SEM
5
SERVQUAL
5
satisfaction
5
Bank
4
Beschwerdemanagement
4
Complaint management
4
Electronic Banking
4
Electronic banking
4
Emotion
4
Factor analysis
4
Faktorenanalyse
4
Hospital
4
Krankenhaus
4
Lieferkette
4
Measurement
4
Messung
4
more ...
less ...
Online availability
All
Undetermined
1
Type of publication
All
Article
22
Type of publication (narrower categories)
All
Article in journal
22
Aufsatz in Zeitschrift
22
Language
All
English
22
Author
All
Adil, Mohd
1
Alsaggaf, Mohammed
1
Anbuoli, P.
1
Babbar, Sunil
1
Bhaskar, N. Udaya
1
Dash, Manoj Kumar
1
Debata, Bikash Ranjan
1
Devi, P. Uma Maheswari
1
Esmaeili, Ahmad
1
Franceschini, Fiorenzo
1
Gerpott, Torsten J.
1
Gupta, Atul
1
Heo, Jun-Yeon
1
Huiskonen, Janne
1
Jayaram, Jayanth
1
Jha, Abhishek Kumar
1
Jothimurugan, T.
1
Kahnali, Reza Ahmadi
1
Karppinen, Henri
1
Khan, Sami A.
1
Kim, Bowon
1
Kim, Kwang-jae
1
Kim, Sunghak
1
Konsra, Pooja
1
Koufteros, Xenophon
1
Krishnamoorthy, V.
1
Kumar, Anil
1
Kumar, R. Meikanda Ganesh
1
Li, Xiaoying
1
Lim, Chie-Hyeon
1
Lü, Kevin
1
Mahapatra, Siba Sankar
1
Mashhadiabdol, Maryam
1
Mastrogiacomo, Luca
1
Min, Ho-key
1
Mukherjee, Indrajit
1
Patnaik, Bhaswati
1
Prakash, N.
1
Prashar, Anupama
1
Rao, B. Sankara
1
more ...
less ...
Published in...
All
International journal of services and operations management
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
65
International journal of productivity and quality management : IJPQM
46
The TQM journal : the international review of organizational improvement
33
Total quality management & business excellence
25
International journal of hospitality management
23
International journal of quality & reliability management
18
The service industries journal
18
Journal of retailing and consumer services
16
Quality management journal : QMJ
14
International journal of contemporary hospitality management
13
International journal of quality and service sciences
13
International journal of services, economics and management
13
The journal of services marketing
13
Tourism management : research, policies, practice
12
Asia Pacific journal of marketing and logistics
10
International journal of business information systems : IJBIS
10
Journal of air transport management
10
Journal of strategic marketing
10
Industrial marketing management : the international journal for industrial and high-tech firms
9
Managing service quality : MSQ ; an international journal
9
Journal of hospitality marketing & management
8
Cogent business & management
7
International journal of production research
7
International journal of services and operations management : IJSOM
7
International journal of six sigma and competitive advantage : IJSSCA
7
Journal of business research : JBR
7
Benchmarking : an international journal ; BIJ
6
European journal of marketing : EJM
6
Global business review
6
International journal of services technology and management
6
Journal of internet commerce
6
Problems and perspectives in management : PPM ; international research journal
6
Tourism analysis : an interdisciplinary tourism & hospitality journal
6
Amfiteatru economic : an economic and business research periodical
5
Benchmarking : an international journal
5
Business process management journal
5
Economic research
5
Human systems management : HSM
5
International journal of Indian culture and business management
5
more ...
less ...
Source
All
ECONIS (ZBW)
22
Showing
1
-
10
of
22
Sort
Relevance
Date (newest first)
Date (oldest first)
1
Electronic word-of-mouth in the mobile service sector : the role of service quality and customer emotional response
Alsaggaf, Mohammed
;
Lü, Kevin
;
Li, Xiaoying
- In:
International journal of services and operations management
34
(
2019
)
1
,
pp. 81-110
Persistent link: https://www.econbiz.de/10012145258
Saved in:
2
Service gap deployment : a framework to link quality gaps to service activities
Franceschini, Fiorenzo
;
Mastrogiacomo, Luca
- In:
International journal of services and operations management
29
(
2018
)
1
,
pp. 85-99
Persistent link: https://www.econbiz.de/10011849897
Saved in:
3
Importance of SERVQUAL dimensions in leveraging service quality in insurance industry from the perspective of different cultural and socioeconomic environment : a SEM approach
Kumar, R. Meikanda Ganesh
;
Jothimurugan, T.
;
Anbuoli, P.
- In:
International journal of services and operations management
30
(
2018
)
1
,
pp. 98-119
Persistent link: https://www.econbiz.de/10011878423
Saved in:
4
Measuring the service quality of luxury hotel chains in the USA
Min, Ho-key
- In:
International journal of services and operations management
30
(
2018
)
4
,
pp. 465-479
Persistent link: https://www.econbiz.de/10011927282
Saved in:
5
An empirical study on apparel retail service quality and its impact on customer loyalty in specialty store
Prakash, N.
;
Somasundaram, R.
;
Krishnamoorthy, V.
- In:
International journal of services and operations management
30
(
2018
)
4
,
pp. 505-519
Persistent link: https://www.econbiz.de/10011927285
Saved in:
6
Scales for measuring mobile service quality : a literature review and identification of key dimensions
Heo, Jun-Yeon
;
Lim, Chie-Hyeon
;
Kim, Kwang-jae
- In:
International journal of services and operations management
27
(
2017
)
4
,
pp. 524-548
Persistent link: https://www.econbiz.de/10011818634
Saved in:
7
Service quality in pharmaceutical supply chain : a study with reference to three major cities of Andhra Pradesh, India
Devi, P. Uma Maheswari
;
Rao, B. Sankara
;
Shekhar, B. Raja
; …
- In:
International journal of services and operations management
24
(
2016
)
4
,
pp. 433-458
Persistent link: https://www.econbiz.de/10011636015
Saved in:
8
Value creation through lean management : a case study of healthcare service operations
Salam, Mohammad Asif
;
Khan, Sami A.
- In:
International journal of services and operations management
25
(
2016
)
3
,
pp. 275-293
Persistent link: https://www.econbiz.de/10011636447
Saved in:
9
Effects of managers' communication and satisfaction on their perceived importance of value chain sustainability
Kim, Bowon
;
Kim, Sunghak
- In:
International journal of services and operations management
25
(
2016
)
1
,
pp. 21-47
Persistent link: https://www.econbiz.de/10011593358
Saved in:
10
Redefining service quality scale with customer experience quality scale : a critical review
Gupta, Atul
- In:
International journal of services and operations management
25
(
2016
)
1
,
pp. 48-64
Persistent link: https://www.econbiz.de/10011593379
Saved in:
1
2
3
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->