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~isPartOf:"Journal of air transport management"
~isPartOf:"Journal of the Academy of Marketing Science"
~subject:"Service quality"
~subject:"Social web"
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Search: subject_exact:"Customer relationship management"
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Service quality
Social web
Beziehungsmarketing
204
Relationship marketing
204
Consumer behaviour
96
Konsumentenverhalten
96
Customer satisfaction
50
Kundenzufriedenheit
50
Dienstleistungsqualität
43
Lieferantenmanagement
26
Supplier relationship management
26
Airline
21
Customer value
21
Fluggesellschaft
21
Kundenwert
21
Marketing management
20
Marketingmanagement
20
Salespeople
20
Verkaufspersonal
20
Brand management
18
Markenführung
18
Brand image
17
Markenimage
17
Social Web
16
Internet marketing
15
Online-Marketing
15
Customer integration
14
Kundenbindungsprogramm
14
Kundenintegration
14
Loyalty program
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Firm performance
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Unternehmenserfolg
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USA
12
United States
12
Air transport
11
Dienstleistungssektor
11
Einzelhandel
11
Luftverkehr
11
Marketing theory
11
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Article
59
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59
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English
59
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Brady, Michael K.
2
Grégoire, Yany
2
Hanson, Sara
2
Kumar, V.
2
Sesé, F. Javier
2
Voorhees, Clay M.
2
Al Nasser, Amjad
1
Allen, Alexis M.
1
Arif, Mohammed
1
Aurier, Philippe
1
Babin, Barry J.
1
Baker, Julie
1
Bansal, Harvir S.
1
Basak, Ecem
1
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1
Bhagwat, Yashoda
1
Bill, Fabian
1
Bilstein, Nicola
1
Bolton, Ruth N.
1
Borah, Sourav Bikash
1
Brocato, E. Deanne
1
Calisir, Fethi
1
Calisir, Nese
1
Can, Gülin Feryal
1
Carvajal-Trujillo, Elena
1
Castillo-Manzano, José I.
1
Chan, Hing Kai
1
Chan, Kimmy Wa
1
Chang, Hsin-Li
1
Chang, Yu-hern
1
Chang, Yu-wei
1
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1
Choi, L. S.
1
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1
Choy, King Lun
1
Dahl, Darren W.
1
Davis-Sramek, Beth
1
Dellaert, Benedict G. C.
1
Dijl, Patrick van
1
Ding, Ji-Feng
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Journal of air transport management
Journal of the Academy of Marketing Science
Journal of retailing and consumer services
238
Journal of business research : JBR
197
International journal of hospitality management
124
The journal of services marketing
108
The service industries journal
83
Journal of hospitality marketing & management
64
Industrial marketing management : the international journal for industrial and high-tech firms
59
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
57
Services marketing quarterly
56
International journal of contemporary hospitality management
52
Journal of service management
52
Journal of service research : JSR
51
Service business
50
Journal of strategic marketing
49
Journal of travel and tourism marketing
47
Cogent business & management
43
Marketing intelligence & planning
40
International journal of internet marketing and advertising : IJIMA
39
Tourism management : research, policies, practice
39
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
35
Asia Pacific journal of marketing and logistics
34
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
34
Journal of service research
34
The journal of product & brand management
34
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
32
The TQM journal : the international review of organizational improvement
32
International journal of electronic customer relationship management : IJECRM
30
Journal of marketing
30
Psychology & marketing
30
International journal of electronic marketing and retailing : IJEMR
29
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
28
Technological forecasting & social change : an international journal
27
Journal of internet commerce
26
The international journal of bank marketing : IJBM
26
The journal of brand management : an international journal
26
Business horizons
25
International journal of quality and service sciences
24
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
24
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ECONIS (ZBW)
59
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1
Winning your customers' minds and hearts : disentangling the effects of lock-in and affective customer experience on retention
Gao, Lily
;
Haan, Evert de
;
Melero-Polo, Iguácel
; …
- In:
Journal of the Academy of Marketing Science
51
(
2023
)
2
,
pp. 334-371
Persistent link: https://www.econbiz.de/10014251177
Saved in:
2
Digital customization of consumer investments in multiple funds : virtual integration improves risk-return decisions
Lim, Sesil
;
Donkers, Bas
;
Dijl, Patrick van
;
Dellaert, …
- In:
Journal of the Academy of Marketing Science
49
(
2021
)
4
,
pp. 723-742
Persistent link: https://www.econbiz.de/10012587398
Saved in:
3
Airline satisfaction and loyalty : assessing the influence of personality, trust and service quality
Leon, Steven
;
Dixon, Sonoma
- In:
Journal of air transport management
113
(
2023
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014437736
Saved in:
4
Designing satisfying service encounters : website versus store touchpoints
Bolton, Ruth N.
;
Gustafsson, Anders
;
Tarasi, Crina O.
; …
- In:
Journal of the Academy of Marketing Science
50
(
2022
)
1
,
pp. 85-107
Persistent link: https://www.econbiz.de/10012819742
Saved in:
5
Identification of opinion trends using sentiment analysis of airlines passengers' reviews
Farzadnia, Siavash
;
Vanani, Iman Raeesi
- In:
Journal of air transport management
103
(
2022
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013364304
Saved in:
6
Brand-generated social media content and its differential impact on loyalty program members
Hernández-Ortega, Blanca I.
;
Stanko, Michael A.
; …
- In:
Journal of the Academy of Marketing Science
50
(
2022
)
5
,
pp. 1071-1090
Persistent link: https://www.econbiz.de/10013390497
Saved in:
7
Predicting airline passengers' loyalty using artificial neural network theory
Singh, Balgopal
- In:
Journal of air transport management
94
(
2021
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012591801
Saved in:
8
The impact of service quality and price on passengers' loyalty towards low-cost airlines : the Southeast Asia perspective
Shen, Chao
;
Yahya, Yazkhiruni
- In:
Journal of air transport management
91
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012495501
Saved in:
9
Social media marketing strategy : definition, conceptualization, taxonomy, validation, and future agenda
Li, Fangfang
;
Larimo, Jorma
;
Leonidou, Leonidas C.
- In:
Journal of the Academy of Marketing Science
49
(
2021
)
1
,
pp. 51-70
Persistent link: https://www.econbiz.de/10012434087
Saved in:
10
How value co-creation and co-destruction unfolds : a longitudinal perspective on dialogic engagement in health services interactions
Keeling, Debbie Isobel
;
Keeling, Kathleen
;
Ruyter, Ko de
; …
- In:
Journal of the Academy of Marketing Science
49
(
2021
)
2
,
pp. 236-257
Persistent link: https://www.econbiz.de/10012434104
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