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~isPartOf:"Journal of business research : JBR"
~subject:"Customer satisfaction"
~subject:"Internet"
~subject:"Relationship marketing"
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Customer satisfaction
Internet
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Distribution channel
60
Vertriebsweg
60
Consumer behaviour
28
Konsumentenverhalten
28
Einzelhandel
21
Retail trade
21
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17
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Acquila-Natale, Emiliano
1
Alavi, Sascha
1
Chiou, Jyh-shen
1
Chiu, Singa Wang
1
Chowdhury, Ilma Nur
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Journal of business research : JBR
Journal of retailing and consumer services
32
Industrial marketing management : the international journal for industrial and high-tech firms
17
Journal of retailing
16
Journal of marketing channels : ... distribution systems, strategy, and management
12
International journal of retail & distribution management
9
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
9
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
8
International journal of retail and distribution management
8
Management science : journal of the Institute for Operations Research and the Management Sciences
8
The international review of retail, distribution and consumer research
8
International journal of production economics
6
Marketing intelligence & planning
6
The journal of business & industrial marketing
6
Asia Pacific journal of marketing and logistics
5
European journal of operational research : EJOR
5
Handbuch Multi-Channel-Marketing
5
Managing customer experiences in an omnichannel world : melody of online and offline environments in the customer journey
5
Roadmap to E-Business : wie Unternehmen das Internet erfolgreich nutzen ; Festschrift zum 75. Geburtstag von Prof. Dr. Heinz Weinhold-Stünzi
5
Thexis : Fachzeitschrift für Marketing ; Fachzeitschrift für Marketing des Instituts für Marketing und Handel an der Universität St. Gallen
5
Information systems research : ISR
4
International journal of electronic marketing and retailing : IJEMR
4
Journal of marketing
4
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
4
Journal of service research : JSR
4
Business horizons
3
Die Bank
3
ERIM report series research in management
3
Grundlagen des CRM : Strategie, Geschäftsprozesse und IT-Unterstützung
3
International business review : the official journal of the European International Business Academy
3
International journal of electronic commerce : IJEC
3
International journal of production research
3
International journal of services technology and management
3
Inventi impact: retailing & consumer services
3
Journal of business-to-business marketing
3
Journal of marketing channels : distribution systems, strategy, and management
3
Journal of operations management
3
Marketing : ZFP ; journal of research and management
3
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
3
Reihe: Management-Know-how / M : praxisnah und aktuell
3
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ECONIS (ZBW)
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1
Positive or negative spillover? : the influence of online channel satisfaction on offline channel adoption
Teng, Hongxin
;
Xia, Qinying
;
Shou, Jiayi
;
Zhao, Jing
- In:
Journal of business research : JBR
154
(
2023
),
pp. 1-9
Persistent link: https://www.econbiz.de/10013468724
Saved in:
2
Mapping consumer's cross-device usage for online search : mobile- vs. PC-based search in the purchase decision process
Han, Sangman
;
Han, Jin K.
;
Im, Il
;
Jung, Sung In
;
Lee, …
- In:
Journal of business research : JBR
142
(
2022
),
pp. 387-399
Persistent link: https://www.econbiz.de/10013168306
Saved in:
3
From personal to online selling : how relational selling shapes salespeople's promotion of e-commerce channels
Habel, Johannes
;
Alavi, Sascha
;
Linsenmayer, Kim Tina
- In:
Journal of business research : JBR
132
(
2021
),
pp. 373-382
Persistent link: https://www.econbiz.de/10012581618
Saved in:
4
The dark side of channel rewards for observer distributors : a social comparison perspective
Zeng, Fue
;
Huang, Ying
;
Xiao, Zhenxin
;
Wang, Cheng Lu
; …
- In:
Journal of business research : JBR
132
(
2021
),
pp. 441-452
Persistent link: https://www.econbiz.de/10012581684
Saved in:
5
Multichannel presence, boon or curse? : a comparison in price, loyalty, regret, and disappointment
Mookherjee, Satadruta
;
Lee, Jennifer J.
;
Sung, Billy
- In:
Journal of business research : JBR
132
(
2021
),
pp. 429-440
Persistent link: https://www.econbiz.de/10012581699
Saved in:
6
Service quality in social media communication of NPOs : the moderating effect of channel choice
Gartner, Johannes
;
Fink, Matthias
;
Floh, Arne
;
Eggers, …
- In:
Journal of business research : JBR
137
(
2021
),
pp. 579-587
Persistent link: https://www.econbiz.de/10012665737
Saved in:
7
Reciprocity within major retail purchase channels and their effects on overall, offline and online loyalty
Swoboda, Bernhard
;
Winters, Amelie
- In:
Journal of business research : JBR
125
(
2021
),
pp. 279-294
Persistent link: https://www.econbiz.de/10012494066
Saved in:
8
The role of marketing channels in consumers' promotional point redemption decisions
Li, Chen
;
Swaminathan, Srinivasan
;
Kim, Junhee
- In:
Journal of business research : JBR
125
(
2021
),
pp. 314-323
Persistent link: https://www.econbiz.de/10012494074
Saved in:
9
Crafting the customer experience in omnichannel contexts : the role of channel integration
Gao, Wei
;
Fan, Hua
;
Li, Wenqian
;
Wang, Huiling
- In:
Journal of business research : JBR
126
(
2021
),
pp. 12-22
Persistent link: https://www.econbiz.de/10012494220
Saved in:
10
How to measure quality in multi-channel retailing and not die trying
Acquila-Natale, Emiliano
;
Iglesias-Pradas, Santiago
- In:
Journal of business research : JBR
109
(
2020
),
pp. 38-48
Persistent link: https://www.econbiz.de/10012238022
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