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~isPartOf:"Journal of financial services marketing : JFSM"
~isPartOf:"Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction"
~subject:"Kundenwert"
~subject:"Service quality"
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Search: subject:"Customer relationship management"
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Kundenwert
Service quality
Beziehungsmarketing
169
Relationship marketing
169
Consumer behaviour
59
Konsumentenverhalten
59
Customer satisfaction
42
Kundenzufriedenheit
42
Dienstleistungsqualität
27
relationship marketing
26
Confidence
23
Financial services
23
Finanzdienstleistung
23
Lieferantenmanagement
23
Supplier relationship management
23
Vertrauen
23
Bank
22
Bank marketing
12
Bankmarketing
12
Personal banking
12
Privatkundengeschäft
12
Electronic Banking
11
Electronic banking
11
trust
11
Customer value
10
Einzelhandel
10
Retail trade
10
USA
10
United States
10
Brand management
9
Emotion
9
Markenführung
9
Marketing management
9
Marketingmanagement
9
loyalty
9
Brand image
8
Markenimage
8
relationship quality
8
Corporate reputation
7
E-commerce
7
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Article
36
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36
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36
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English
36
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Ricard, Line
3
Bebber, Suélen
2
Brun, Isabelle
2
Gil Saura, Irene
2
Milan, Gabriel Sperandio
2
Rajaobelina, Lova
2
Ruiz-Molina, María-Eugenia
2
Abu-Salim, Taghreed
1
Alnawas, Ibrahim
1
Altarifi, Shadi
1
Atorough, Peter
1
Bala, Renu
1
Barari, Mojtaba
1
Barcellos, Paulo Fernando Pinto
1
Bardauskaite, Indre
1
Bejou, Azam
1
Bergeron, Jasmin
1
Biswas, Supriya
1
Breur, Tom
1
Chahal, Hardeep
1
Dorion, Eric Charles Henri
1
Eberle, Luciene
1
Fallu, Jean-Mathieu
1
Fang, Wei-Ta
1
Fortin, Annick
1
Furrer, Olivier
1
Gallarza-Granizo, Martina G.
1
Graf, Albert
1
Green, Teegan Courtney Clare
1
Haenlein, Michael
1
Harrison, Tina
1
Hartley, Nicole
1
Heinonen, Kristina
1
Ismail, Ahmed Rageh
1
Kaplan, Andreas M.
1
Komulainen, Hanna
1
Krishna, Anupam
1
Ladhari, Ines
1
Ladhari, Riadh
1
Laroche, Michel
1
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Published in...
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Journal of financial services marketing : JFSM
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
Journal of retailing and consumer services
202
Journal of business research : JBR
149
International journal of hospitality management
128
The journal of services marketing
105
The service industries journal
80
Industrial marketing management : the international journal for industrial and high-tech firms
72
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
59
Journal of service research : JSR
56
Journal of hospitality marketing & management
55
International journal of contemporary hospitality management
51
Services marketing quarterly
51
Service business
46
Journal of service management
45
Journal of travel and tourism marketing
45
Journal of the Academy of Marketing Science
38
Journal of strategic marketing
37
Tourism management : research, policies, practice
35
Cogent business & management
34
The TQM journal : the international review of organizational improvement
31
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
30
Journal of marketing
30
SpringerLink / Bücher
29
The international journal of bank marketing : IJBM
29
Journal of service research
28
Asia Pacific journal of marketing and logistics
25
International journal of quality and service sciences
25
Marketing intelligence & planning
25
The journal of business & industrial marketing
25
International journal of electronic customer relationship management : IJECRM
24
Managing service quality : MSQ ; an international journal
24
Gabler Edition Wissenschaft
23
International journal of services and operations management
23
Total quality management & business excellence
23
Journal of air transport management
22
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
20
European journal of marketing : EJM
19
International journal of services, economics and management
19
Technological forecasting & social change : an international journal
19
International journal of productivity and quality management : IJPQM
18
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ECONIS (ZBW)
36
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1
The impact of the magnitude of service failure and complaint handling on satisfaction and brand credibility in the banking industry
Shams, Ghazal
;
Rehman, Mohsin Abdur
;
Samad, Sarminah
; …
- In:
Journal of financial services marketing : JFSM
25
(
2020
)
1/2
,
pp. 25-34
Persistent link: https://www.econbiz.de/10012298251
Saved in:
2
Customer experience in omni-channel banking services
Komulainen, Hanna
;
Makkonen, Hannu
- In:
Journal of financial services marketing : JFSM
23
(
2018
)
3/4
,
pp. 190-199
Persistent link: https://www.econbiz.de/10011975280
Saved in:
3
The customer experience ecosystem in two cultural contexts
Barari, Mojtaba
;
Furrer, Olivier
- In:
Journal of financial services marketing : JFSM
23
(
2018
)
3/4
,
pp. 234-243
Persistent link: https://www.econbiz.de/10011975370
Saved in:
4
The impact of brand experience, service quality and perceived value on word of mouth of retail bank customers : investigating the mediating effect of loyalty
Mukerjee, Kaushik
- In:
Journal of financial services marketing : JFSM
23
(
2018
)
1
,
pp. 12-24
Persistent link: https://www.econbiz.de/10011888476
Saved in:
5
Methodological choices in relationship quality (RQ) research 1987 to 2015 : a systematic literature review
Osobajo, Oluyomi Abayomi
;
Moore, David
- In:
Journal of relationship marketing : innovations & …
16
(
2017
)
1
,
pp. 40-81
Persistent link: https://www.econbiz.de/10011820562
Saved in:
6
Role of customer retention equity in creating and developing brand value
Chahal, Hardeep
;
Bala, Renu
- In:
Journal of relationship marketing : innovations & …
16
(
2017
)
2
,
pp. 119-142
Persistent link: https://www.econbiz.de/10011820571
Saved in:
7
What are the building blocks of customer brand loyalty in department stores? : a multi-level mediation analysis
Nikhashemi, S. R.
;
Naser Valaei
- In:
Journal of relationship marketing : innovations & …
16
(
2017
)
4
,
pp. 302-327
Persistent link: https://www.econbiz.de/10011820616
Saved in:
8
Impact of website characteristics on relationship quality : a comparison of banks financial cooperatives
Brun, Isabelle
;
Rajaobelina, Lova
;
Ricard, Line
; …
- In:
Journal of financial services marketing : JFSM
22
(
2017
)
4
,
pp. 141-149
Persistent link: https://www.econbiz.de/10011815903
Saved in:
9
Effects of perceived cost, service quality, and customer satisfaction on health insurance service continuance
Abu-Salim, Taghreed
;
Onyia, Okey Peter
;
Harrison, Tina
; …
- In:
Journal of financial services marketing : JFSM
22
(
2017
)
4
,
pp. 173-186
Persistent link: https://www.econbiz.de/10011815909
Saved in:
10
Integrated marketing communications and their effects on customer switching intention
Thaichon, Paramaporn
;
Quach, Sara
- In:
Journal of relationship marketing : innovations & …
15
(
2016
)
1/2
,
pp. 1-16
Persistent link: https://www.econbiz.de/10011633577
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