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Customer satisfaction
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Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
Service business
Journal of retailing and consumer services
419
International journal of hospitality management
355
Journal of business research : JBR
289
The journal of services marketing
191
The service industries journal
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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Asia Pacific journal of marketing and logistics
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Journal of the Academy of Marketing Science
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Industrial marketing management : the international journal for industrial and high-tech firms
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Journal of service management
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The international journal of bank marketing : IJBM
66
SpringerLink / Bücher
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International journal of quality and service sciences
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International journal of services and operations management
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Journal of strategic marketing
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Tourism analysis : an interdisciplinary tourism & hospitality journal
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European journal of marketing : EJM
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Journal of Asian finance, economics and business : JAFEB
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Managing service quality : MSQ ; an international journal
57
International journal of quality & reliability management
56
International journal of services, economics and management
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Journal of retailing
52
Journal of marketing
51
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
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ECONIS (ZBW)
166
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1
Customer comfort during service robot interactions
Becker, Marc
;
Mahr, Dominik
;
Odekerken-Schröder, Gaby
- In:
Service business
17
(
2023
)
1
,
pp. 137-165
Persistent link: https://www.econbiz.de/10014282882
Saved in:
2
Exploring the antecedents of customers' willingness to use service robots in restaurants
Molinillo, Sebastian
;
Rejón-Guardia, Francisco
; …
- In:
Service business
17
(
2023
)
1
,
pp. 167-193
Persistent link: https://www.econbiz.de/10014282886
Saved in:
3
Are customer star ratings and sentiments aligned? : a deep learning study of the customer service experience in tourism destinations
Bigné Alcañiz, J. Enrique
;
Ruiz Mafe, Carla
; …
- In:
Service business
17
(
2023
)
1
,
pp. 281-314
Persistent link: https://www.econbiz.de/10014282967
Saved in:
4
Can robots recover a service using interactional justice as employees do? : a literature review-based assessment
Lajante, Mathieu
;
Remisch, David
;
Dorofeev, Nikita
- In:
Service business
17
(
2023
)
1
,
pp. 315-357
Persistent link: https://www.econbiz.de/10014282973
Saved in:
5
A comparative analysis of contactless e-service encounters in online platforms
Lee, Sang M.
;
Hong, Soon Goo
;
Lee, Donhee
- In:
Service business
18
(
2024
)
1
,
pp. 1-26
Persistent link: https://www.econbiz.de/10014504707
Saved in:
6
Using machine learning to explore the determinants of service satisfaction with online healthcare platforms during the COVID-19 pandemic
Liu, Chengyu
;
Li, Yan
;
Fang, Mingjie
;
Liu, Feng
- In:
Service business
17
(
2023
)
2
,
pp. 449-476
Persistent link: https://www.econbiz.de/10014333823
Saved in:
7
Exploring robot service quality priorities for different levels of intimacy with service
Chiang, Ai-Hsuan
;
Chou, Szu-Yu
- In:
Service business
17
(
2023
)
4
,
pp. 913-935
Persistent link: https://www.econbiz.de/10014504669
Saved in:
8
Underscoring trainer's lack of effort or talent in service failure of personal fitness training : customers' negative word-of-mouth response
Park, Sangchul
;
Lee, Hyun-Woo
;
Nite, Calvin
- In:
Service business
17
(
2023
)
4
,
pp. 1025-1050
Persistent link: https://www.econbiz.de/10014504697
Saved in:
9
Exploring the continuance usage intention of travel applications in the case of Chinese tourists
Liu, Yang
;
Li, Qi
;
Edu, Tudor
;
Negricea, Iliuta Costel
- In:
Journal of hospitality & tourism research : JHTR ; the …
47
(
2023
)
1
,
pp. 6-32
Persistent link: https://www.econbiz.de/10014229952
Saved in:
10
The role of post-stay evaluation on eWOM and hotel revisit intention among Gen Y
Sharipudin, Mohamad-Noor Salehhuddin
;
Cheung, Man Lai
; …
- In:
Journal of hospitality & tourism research : JHTR ; the …
47
(
2023
)
1
,
pp. 57-83
Persistent link: https://www.econbiz.de/10014229967
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