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~isPartOf:"Journal of hospitality marketing & management"
~isPartOf:"Journal of retailing and consumer services"
~isPartOf:"Journal of retailing"
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Consumer behaviour
273
Konsumentenverhalten
273
Customer service
109
Kundenservice
109
Dienstleistungsqualität
87
Service quality
87
Customer satisfaction
85
Kundenzufriedenheit
84
Relationship marketing
78
Beziehungsmarketing
77
Online retailing
69
Online-Handel
69
Einzelhandel
64
Retail trade
64
Purchase intention
63
Purchase decision
40
Kaufentscheidung
39
Brand image
32
Markenimage
32
Emotion
30
E-commerce
28
Electronic Commerce
28
Social Web
28
Social web
28
Internet marketing
25
Online-Marketing
25
Beschwerdemanagement
23
Complaint management
23
Brand management
22
Markenführung
22
Purchase intentions
21
Confidence
19
Vertrauen
19
Viral marketing
16
Virales Marketing
16
Satisfaction
15
Brand
14
Ladengestaltung
14
Purchase
14
Store design
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English
359
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Prentice, Catherine
6
Das, Gopal
4
Mou, Jian
4
Paul, Justin
4
Akram, Umair
3
Chakraborty, Debarun
3
Gustafsson, Anders
3
Jebarajakirthy, Charles
3
Lunardo, Renaud
3
Söderlund, Magnus
3
Thaichon, Park
3
Trinh, Giang
3
Asante, Daniel
2
Asante, Eric Adom
2
Bogomolova, Svetlana
2
Borges, Adilson
2
Cambra-Fierro, Jesús
2
Camp, Kerri M.
2
Chen, Haipeng
2
Cheng, Zhendong
2
Cheung, Fung Yi Millissa
2
Darley, William K.
2
Das, Manish
2
Dhir, Amandeep
2
Fazal-e-Hasan, Syed
2
Geng, Shuang
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Gázquez-Abad, Juan Carlos
2
Hagtvedt, Henrik
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Hamelin, Nicolas
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Hasan, Najmul
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Hult, G. Tomas M.
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Jones, Robert Paul
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Kim, Sanghoon
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Kumar, Ashish
2
Kwamega, Michael
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Laroche, Michel
2
Lee, Hyun-Woo
2
Li, Guangxu
2
Li, Yanhong
2
Lim, Weng Marc
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Journal of hospitality marketing & management
Journal of retailing and consumer services
Journal of retailing
Journal of business research : JBR
196
International journal of hospitality management
98
SpringerLink / Bücher
97
The journal of services marketing
80
Psychology & marketing
74
Cogent business & management
68
Asia Pacific journal of marketing and logistics
57
Cogent Business & Management
49
The service industries journal
47
Journal of consumer research : JCR ; an interdisciplinary bimonthly
40
Journal of international consumer marketing
40
Journal of the Academy of Marketing Science
40
International journal of consumer studies
39
Journal of consumer behaviour : an international research review
39
Journal of service research : JSR
38
International journal of electronic marketing and retailing : IJEMR
35
International journal of internet marketing and advertising : IJIMA
35
Journal of Islamic marketing
35
Journal of marketing communications
35
Europäische Hochschulschriften / 5
32
NBER working paper series
32
International journal of contemporary hospitality management
31
Journal of service management
31
Technological forecasting & social change : an international journal
31
Journal of promotion management : innovations in planning and applied research
30
Marketing intelligence & planning
30
Working paper / National Bureau of Economic Research, Inc.
30
Gabler Edition Wissenschaft
29
International journal of production economics
29
Journal of service research
28
MPRA Paper
28
Marketing letters : a journal of research in marketing
28
Young consumers : insight and ideas for responsible marketers
28
Management science : journal of the Institute for Operations Research and the Management Sciences
27
Research
27
Journal of Asian finance, economics and business : JAFEB
26
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
26
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ECONIS (ZBW)
359
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1
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10
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359
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1
Artificial intelligence is the magic wand making customer-centric a reality! : an investigation into the relationship between consumer
purchase
intention and consumer engagement th...
Bilal, Muhammad
;
Zhang, Yunfeng
;
Cai, Shukai
;
Akram, Umair
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014462292
Saved in:
2
Sport event vs. art event? : the effect of CSR-linked sponsorship event type on product
purchase
Park, Sangchul
;
Ahn, Sungsook
;
Kim, Sanghoon
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-7
Persistent link: https://www.econbiz.de/10014462364
Saved in:
3
The faster, the better? : the impact of short delivery times on product returns in online retailing
Landwehr, Jan Rüdiger
;
Flath, Christoph
;
Thiesse, …
- In:
Journal of retailing
100
(
2024
)
3
,
pp. 475-485
Persistent link: https://www.econbiz.de/10015065367
Saved in:
4
The effects of benefit-based (vs. attribute-based) product categorizations on mental imagery and
purchase
behavior
Ghiassaleh, Arezou
;
Kocher, Bruno
;
Czellar, Sandor
- In:
Journal of retailing
100
(
2024
)
2
,
pp. 239-255
Persistent link: https://www.econbiz.de/10015065168
Saved in:
5
Responding to negative reviews? : the interplay of management response strategy and service failure type
Salehi-Esfahani, Saba
;
Torres, Edwin
;
Hua, Nan
- In:
Journal of hospitality marketing & management
32
(
2023
)
1
,
pp. 29-49
Persistent link: https://www.econbiz.de/10013545802
Saved in:
6
Would you try it again? : dual effects of customer mindfulness on service recovery
Martinez, Luisa M.
;
Pacheco, Natália Araújo
;
Ramos, …
- In:
Journal of retailing and consumer services
74
(
2023
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014364668
Saved in:
7
Impulse buying tendency in live-stream commerce : the role of viewing frequency and anticipated emotions influencing scarcity-induced
purchase
decision
Qu, Yi
;
Khan, Jashim
;
Su, Yuyang
;
Tong, Jiao
;
Zhao, Shuo
- In:
Journal of retailing and consumer services
75
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014373385
Saved in:
8
Customer delight, engagement, experience, value co-creation, place identity, and revisit intention : a new conceptual framework
Shoukat, Muhammad Haroon
;
Ramkissoon, Haywantee
- In:
Journal of hospitality marketing & management
31
(
2022
)
6
,
pp. 757-775
Persistent link: https://www.econbiz.de/10013327890
Saved in:
9
Short and sweet : effects of pop-up stores' ephemerality on store sales
Henkel, Laura
;
Jahn, Steffen
;
Toporowski, Waldemar
- In:
Journal of retailing and consumer services
65
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013169661
Saved in:
10
Online reviews as a pacifying decision-making assistant
Loc Tuan Le
;
Pham Thi Minh Ly
;
Nhan Thanh Nguyen
;
Lobel …
- In:
Journal of retailing and consumer services
64
(
2022
),
pp. 1-13
Persistent link: https://www.econbiz.de/10013209524
Saved in:
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