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~isPartOf:"Journal of hospitality marketing & management"
~isPartOf:"Journal of retailing and consumer services"
~isPartOf:"Journal of service research : JSR"
~subject:"Beziehungsmarketing"
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Search: "Customer relationship management"
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Subject
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Beziehungsmarketing
Relationship marketing
813
Consumer behaviour
580
Konsumentenverhalten
580
Customer satisfaction
364
Kundenzufriedenheit
364
Dienstleistungsqualität
281
Service quality
281
Einzelhandel
178
Retail trade
178
Brand management
124
Markenführung
124
Online retailing
91
Online-Handel
91
Brand image
87
Markenimage
87
Social Web
81
Social web
81
Customer integration
79
Kundenintegration
79
Confidence
76
Vertrauen
76
Viral marketing
71
Virales Marketing
71
Brand
69
Markenartikel
68
Internet marketing
61
Online-Marketing
61
Customer service
57
Kundenservice
56
Emotion
54
Beschwerdemanagement
50
Complaint management
50
E-commerce
49
Electronic Commerce
49
Customer experience
47
Hotel industry
47
Hotellerie
47
Customer value
45
Kundenwert
44
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Undetermined
578
Free
7
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Article
811
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2
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Article in journal
813
Aufsatz in Zeitschrift
813
Case study
2
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2
Fallstudie
2
Sammelwerk
2
Conference paper
1
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1
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English
813
Author
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Prentice, Catherine
13
Hollebeek, Linda D.
9
Lombart, Cindy
9
Park, Jungkun
7
Eisingerich, Andreas B
6
Han, Xiaoyun
6
Klaus, Philipp
6
Louis, Didier
6
Mortimer, Gary
6
Agag, Gomaa
5
Beatty, Sharon E.
5
Bilgihan, Anil
5
Fazal-e-Hasan, Syed
5
Gong, Taeshik
5
Han, Heesup
5
Khan, Imran
5
Loureiro, Sandra Maria Correia
5
Mavondo, Felix
5
Molinillo, Sebastian
5
Polo-Redondo, Yolanda
5
Ramkissoon, Haywantee
5
Rana, Nripendra P.
5
Tanford, Sarah
5
Thaichon, Park
5
Verhoef, Peter C.
5
Wangenheim, Florian von
5
Bolton, Ruth N.
4
Brodie, Roderick J.
4
Cambra-Fierro, Jesús
4
Das, Gopal
4
Kuppelwieser, Volker
4
Lemon, Katherine N.
4
Quach, Sara
4
Seger-Guttmann, Tali
4
Sesé, F. Javier
4
Söderlund, Magnus
4
Abdelmoety, Ziad Hassan
3
Aksoy, Lerzan
3
Anaya-Sánchez, Rafael
3
Arndt, Aaron D.
3
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Published in...
All
Journal of hospitality marketing & management
Journal of retailing and consumer services
Journal of service research : JSR
Journal of business research : JBR
624
Industrial marketing management : the international journal for industrial and high-tech firms
398
International journal of hospitality management
280
SpringerLink / Bücher
256
The journal of services marketing
225
The journal of business & industrial marketing
192
The service industries journal
184
Journal of the Academy of Marketing Science
164
Journal of strategic marketing
161
International journal of electronic customer relationship management : IJECRM
140
Journal of marketing
124
International journal of contemporary hospitality management
120
Journal of travel and tourism marketing
115
The journal of product & brand management
111
Tourism management : research, policies, practice
108
Asia Pacific journal of marketing and logistics
107
Journal of service management
106
Journal of retailing
103
Gabler Edition Wissenschaft
102
The journal of brand management : an international journal
101
Cogent business & management
100
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
99
Psychology & marketing
99
Marketing intelligence & planning
97
European journal of marketing : EJM
95
Services marketing quarterly
90
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
86
The international journal of bank marketing : IJBM
85
Journal of marketing management : MM
82
Service business
80
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
78
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
72
Journal of financial services marketing : JFSM
70
Business horizons
69
Springer eBook Collection / Business and Economics
69
International journal of retail & distribution management
68
European journal of operational research : EJOR
67
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ECONIS (ZBW)
813
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1
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10
of
813
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date (oldest first)
1
Effects of
customer
relationship
management
on service innovation : moderating role of managers' risk-taking behavior and interaction frequency
Randhawa, Praneet
- In:
Journal of hospitality marketing & management
33
(
2024
)
2
,
pp. 190-207
Persistent link: https://www.econbiz.de/10014511800
Saved in:
2
Customer inspiration in retailing : the role of perceived novelty and customer loyalty across offline and online channels
Frasquet Deltoro, Marta
;
Ieva, Marco
;
Mollá Descals, …
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-9
Persistent link: https://www.econbiz.de/10014460825
Saved in:
3
Hey Google, I trust you! : the consequences of brand anthropomorphism in voice-based artificial intelligence contexts
Patrizi, Michela
;
Šerić, Maja
;
Vernuccio, Maria
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014462234
Saved in:
4
Understanding the relationship between marketing analytics, customer agility, and customer satisfaction : a longitudinal perspective.
Agag, Gomaa
;
Shehawy, Yasser Moustafa
;
Almoraish, Ahmed
; …
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014462263
Saved in:
5
From redesign to revenue : measuring the effects of servicescape remodeling on customer lifetime value
Valentini, Tony
;
Roederer, Claire
;
Castéran, Herbert
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014462312
Saved in:
6
Customer definitions of moral value for retail brands : a qualitative understanding
Wei, Yunyi
;
Sit, Kokho
;
Ekinci, Yuksel
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014462367
Saved in:
7
A profile deviation approach to enhancing relationship marketing outcomes
Dewnarain, Senika
;
Mavondo, Felix
;
Ramkissoon, Haywantee
; …
- In:
Journal of hospitality marketing & management
32
(
2023
)
8
,
pp. 1005-1024
Persistent link: https://www.econbiz.de/10014369554
Saved in:
8
Effect of community relationship management, relationship marketing orientation, customer engagement, and brand trust on brand loyalty : the case of a commercial bank in Thailand
Jedsada Wongsansukcharoen
- In:
Journal of retailing and consumer services
64
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013209572
Saved in:
9
Integrated banking channel service quality (IBCSQ) : role of IBCSQ for building consumers' relationship quality and brand equity
Sreejesh, S.
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014460872
Saved in:
10
Social
customer
relationship
management
: a customer perspective
Dewnarain, Senika
;
Ramkissoon, Haywantee
;
Mavondo, Felix
- In:
Journal of hospitality marketing & management
30
(
2021
)
6
,
pp. 673-698
Persistent link: https://www.econbiz.de/10012596499
Saved in:
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