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~isPartOf:"Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation"
~isPartOf:"Journal of service research : JSR"
~subject:"Consumer behaviour"
~subject:"Social Web"
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Search: "Customer relationship management"
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Consumer behaviour
Social Web
Beziehungsmarketing
195
Relationship marketing
195
Konsumentenverhalten
95
Customer satisfaction
53
Kundenzufriedenheit
53
Dienstleistungsqualität
50
Service quality
50
Internet marketing
31
Online-Marketing
31
Social web
31
Customer value
25
Kundenwert
25
Customer integration
24
Kundenintegration
24
Dienstleistungssektor
23
Service industry
23
USA
19
United States
19
Brand management
18
Customer service
18
Kundenservice
18
Markenführung
18
Beschwerdemanagement
14
Complaint management
14
Services
14
Viral marketing
14
Virales Marketing
14
Brand image
13
Dienstleistung
13
Markenimage
13
Online retailing
13
Online-Handel
13
Dienstleistungsmarketing
12
Services marketing
12
Confidence
11
Emotion
11
Social media
11
Vertrauen
11
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Undetermined
55
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Article
102
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1
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103
Aufsatz in Zeitschrift
103
Collection of articles of several authors
1
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1
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English
103
Author
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Verhoef, Peter C.
4
Malthouse, Edward C.
3
Auh, Seigyoung
2
Bacile, Todd J.
2
Chan, Kimmy Wa
2
Dong, Beibei
2
Eelen, Jiska
2
Eigenraam, Anniek W.
2
Eisingerich, Andreas B
2
Evans, Kenneth R.
2
Evanschitzky, Heiner
2
Flynn, Andrea Godfrey
2
Gensler, Sonja
2
Gong, Taeshik
2
Grisaffe, Douglas B.
2
Haws, Kelly L.
2
Hollebeek, Linda D.
2
Hoyer, Wayne D.
2
Kroschke, Mirja
2
Labrecque, Lauren I.
2
Lemon, Katherine N.
2
Lobschat, Lara
2
Mittal, Vikas
2
Pagani, Margherita
2
Reinartz, Werner J.
2
Schaefers, Tobias
2
Seiders, Kathleen
2
Shankar, Venkatesh
2
Sivakumar, K.
2
Skiera, Bernd
2
VanMeter, Rebecca A.
2
Verlegh, Peeter
2
Vries, Lisette de
2
Walsh, Gianfranco
2
Wangenheim, Florian von
2
Wieseke, Jan
2
Zou, Shaoming
2
Aksoy, Lerzan
1
Alavi, Sascha
1
Albrecht, Arne Keno
1
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Published in...
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Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
Journal of service research : JSR
Journal of retailing and consumer services
468
Journal of business research : JBR
366
International journal of hospitality management
170
The journal of services marketing
123
The journal of product & brand management
101
Industrial marketing management : the international journal for industrial and high-tech firms
86
The journal of brand management : an international journal
81
Psychology & marketing
80
Journal of the Academy of Marketing Science
78
Journal of hospitality marketing & management
76
Cogent business & management
74
Journal of strategic marketing
74
International journal of contemporary hospitality management
72
Asia Pacific journal of marketing and logistics
71
Journal of travel and tourism marketing
70
The service industries journal
69
Journal of retailing
66
Journal of service management
60
Marketing intelligence & planning
58
Journal of marketing
57
SpringerLink / Bücher
56
International journal of internet marketing and advertising : IJIMA
53
European journal of marketing : EJM
52
Services marketing quarterly
51
Tourism management : research, policies, practice
50
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
49
International journal of retail & distribution management
48
International journal of electronic marketing and retailing : IJEMR
47
The international review of retail, distribution and consumer research
46
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
44
International journal of electronic customer relationship management : IJECRM
43
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
43
Service business
43
Business horizons
42
International journal of retail and distribution management
42
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
41
The international journal of bank marketing : IJBM
41
Journal of promotion management : innovations in planning and applied research
40
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ECONIS (ZBW)
103
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103
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1
Value creation (vs value destruction) as an unintended consequence of negative comments on [innocuous] brand social media posts
Labrecque, Lauren I.
;
Markos, Ereni
;
Yuksel, Mujde
; …
- In:
Journal of interactive marketing : a quarterly …
57
(
2022
)
1
,
pp. 115-140
Persistent link: https://www.econbiz.de/10013397509
Saved in:
2
The influence of consumer-brand relationship on the personalized advertising privacy calculus in social media
Hayes, Jameson L.
;
Brinson, Nancy H.
;
Bott, Gregory J.
; …
- In:
Journal of interactive marketing : a quarterly …
55
(
2021
),
pp. 16-30
Persistent link: https://www.econbiz.de/10013041306
Saved in:
3
Using speech acts to elicit positive emotions for complainants on social media
Argyris, Young Anna
;
Monu, Kafui
;
Kim, Yongsuk
;
Zhou, Yilu
- In:
Journal of interactive marketing : a quarterly …
55
(
2021
),
pp. 67-80
Persistent link: https://www.econbiz.de/10013041314
Saved in:
4
Let me entertain you? : the importance of authenticity in online customer engagement
Eigenraam, Anniek W.
;
Eelen, Jiska
;
Verlegh, Peeter
- In:
Journal of interactive marketing : a quarterly …
54
(
2021
),
pp. 53-68
Persistent link: https://www.econbiz.de/10012592155
Saved in:
5
What you feel, is what you like influence of message appeals on customer engagement on instagram
Rietveld, Robert
;
Dolen, Willemijn M. van
;
Mazloom, Masoud
- In:
Journal of interactive marketing : a quarterly …
49
(
2020
),
pp. 20-53
Persistent link: https://www.econbiz.de/10012288818
Saved in:
6
Thinking beyond privacy calculus : investigating reactions to customer surveillance
Plangger, Kirk
;
Montecchi, Matteo
- In:
Journal of interactive marketing : a quarterly …
50
(
2020
),
pp. 32-44
Persistent link: https://www.econbiz.de/10012288967
Saved in:
7
Consumer responses to conflict-management strategies on non-profit social media fan pages
Dineva, Denitsa
;
Breitsohl, Jan
;
Garrod, Brian
; …
- In:
Journal of interactive marketing : a quarterly …
52
(
2020
),
pp. 118-136
Persistent link: https://www.econbiz.de/10012432766
Saved in:
8
Frontline cyborgs at your service : how human enhancement technologies affect customer experiences in retail, sales, and service settings
Grewal, Dhruv
;
Kroschke, Mirja
;
Mende, Martin
; …
- In:
Journal of interactive marketing : a quarterly …
51
(
2020
),
pp. 9-25
Persistent link: https://www.econbiz.de/10012299803
Saved in:
9
Transforming the customer experience through new technologies
Hoyer, Wayne D.
;
Kroschke, Mirja
;
Schmitt, Bernd
; …
- In:
Journal of interactive marketing : a quarterly …
51
(
2020
),
pp. 57-71
Persistent link: https://www.econbiz.de/10012299810
Saved in:
10
Tell us again, how satisfied are you? : the influence of recurring posttransaction surveys on purchase behavior
Flynn, Andrea Godfrey
;
Salisbury, Linda Court
;
Seiders, …
- In:
Journal of service research : JSR
20
(
2017
)
3
,
pp. 292-305
Persistent link: https://www.econbiz.de/10011736766
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