//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation"
~isPartOf:"Journal of service research : JSR"
~subject:"Services"
~subject:"United States"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: "Customer relationship management"
Narrow search
Delete all filters
| 4 applied filters
Year of publication
From:
To:
Subject
All
Services
United States
Beziehungsmarketing
195
Relationship marketing
195
Consumer behaviour
95
Konsumentenverhalten
95
Customer satisfaction
53
Kundenzufriedenheit
53
Dienstleistungsqualität
50
Service quality
50
Internet marketing
31
Online-Marketing
31
Social Web
31
Social web
31
Customer value
25
Kundenwert
25
Customer integration
24
Kundenintegration
24
Dienstleistungssektor
23
Service industry
23
USA
19
Brand management
18
Customer service
18
Kundenservice
18
Markenführung
18
Beschwerdemanagement
14
Complaint management
14
Viral marketing
14
Virales Marketing
14
Brand image
13
Dienstleistung
13
Markenimage
13
Online retailing
13
Online-Handel
13
Dienstleistungsmarketing
12
Services marketing
12
Confidence
11
Emotion
11
Social media
11
Vertrauen
11
more ...
less ...
Online availability
All
Undetermined
10
Type of publication
All
Article
33
Type of publication (narrower categories)
All
Article in journal
33
Aufsatz in Zeitschrift
33
Language
All
English
33
Author
All
Bolton, Ruth N.
2
Brodie, Roderick J.
2
Grewal, Dhruv
2
Hollebeek, Linda D.
2
Parasuraman, A.
2
Rafaeli, Anat
2
Schneider, Benjamin
2
Verhoef, Peter C.
2
Alexander, Matthew
1
Altman, Daniel
1
Arden, Christine M.
1
Azizi, Kathryn
1
Barnes, Donald C.
1
Bascoul, Ganae͏̈l
1
Basso, Kenny
1
Beatty, Sharon E.
1
Benoit, Sabine
1
Berry, Leonard L.
1
Bohlmann, Jonathan D.
1
Bowen, David E.
1
Calder, Bobby J.
1
Chandler, Jennifer D.
1
Collier, Joel E.
1
Doorn, Jenny van
1
Doucet, Lorna
1
Evanschitzky, Heiner
1
Ferraro, Rosellina
1
Flynn, Andrea Godfrey
1
Fox, Gavin L.
1
Friend, Scott B.
1
Gemmel, Paul
1
Gremler, Dwayne D.
1
Ha, Louisa
1
Harrison, Mary P.
1
Haumann, Till
1
Haws, Kelly L.
1
Holtom, Brooks C.
1
Huang, Ming-Hui
1
Huang, Ming-hui
1
Ilić, Ana
1
more ...
less ...
Published in...
All
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
Journal of service research : JSR
The journal of services marketing
43
International journal of hospitality management
27
Journal of retailing and consumer services
24
Journal of business research : JBR
23
Industrial marketing management : the international journal for industrial and high-tech firms
20
Journal of service management
17
Services marketing quarterly
17
Journal of the Academy of Marketing Science
15
Journal of marketing
11
Strategy & leadership : a publication of Strategic Leadership Forum
10
Harvard business review : HBR
9
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
9
The journal of business & industrial marketing
9
The service industries journal
9
Journal of marketing management : MM
8
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
8
Journal of travel and tourism marketing
8
Psychology & marketing
8
Working paper / National Bureau of Economic Research, Inc.
8
Academy of Management journal : AMJ
7
The journal of personal selling & sales management : JPSSM
7
Customer Relationship Management : the ultimate guide to efficient use of CRM
6
Harvard-Business-Manager : das Wissen der Besten
6
International journal of services and operations management
6
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
6
Journal of service research
6
Business horizons
5
European journal of marketing : EJM
5
Handbook of research on customer equity in marketing
5
International journal of business innovation and research
5
International journal of electronic customer relationship management : IJECRM
5
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
5
Journal of business ethics : JOBE
5
Journal of sport management : the official journal of the North American Society of Sport Management
5
SpringerLink / Bücher
5
The international review of retail, distribution and consumer research
5
Tourism management : research, policies, practice
5
Australasian marketing journal
4
more ...
less ...
Source
All
ECONIS (ZBW)
33
Showing
1
-
10
of
33
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Frontline cyborgs at your service : how human enhancement technologies affect customer experiences in retail, sales, and service settings
Grewal, Dhruv
;
Kroschke, Mirja
;
Mende, Martin
; …
- In:
Journal of interactive marketing : a quarterly …
51
(
2020
),
pp. 9-25
Persistent link: https://www.econbiz.de/10012299803
Saved in:
2
The value of codesign : the effect of customer involvement in service design teams
Trischler, Jakob
;
Pervan, Simon J.
;
Kelly, Stephen J.
; …
- In:
Journal of service research : JSR
21
(
2018
)
1
,
pp. 75-100
Persistent link: https://www.econbiz.de/10011855780
Saved in:
3
Absorbing customer knowledge : how customer involvement enables service design success
Storey, Chris
;
Larbig, Christine
- In:
Journal of service research : JSR
21
(
2018
)
1
,
pp. 101-118
Persistent link: https://www.econbiz.de/10011855781
Saved in:
4
Customer interaction and innovation in hybrid offerings : investigating moderation and mediation effects for goods and services innovation
Schaarschmidt, Mario
;
Walsh, Gianfranco
;
Evanschitzky, …
- In:
Journal of service research : JSR
21
(
2018
)
1
,
pp. 119-134
Persistent link: https://www.econbiz.de/10011855783
Saved in:
5
Pricing best sellers and traffic generators : the role of asymmetric cross-selling
Kocas, Cenk
;
Pauwels, Koen
;
Bohlmann, Jonathan D.
- In:
Journal of interactive marketing : a quarterly …
41
(
2018
),
pp. 28-43
Persistent link: https://www.econbiz.de/10011844927
Saved in:
6
Key skills for crafting customer solutions within an ecosystem : a theories-in-use perspective
Friend, Scott B.
;
Malshe, Avinash
- In:
Journal of service research : JSR
19
(
2016
)
2
,
pp. 174-191
Persistent link: https://www.econbiz.de/10011485437
Saved in:
7
Permission marketing and privacy concerns : why do customers (not) grant permissions?
Krafft, Manfred
;
Arden, Christine M.
;
Verhoef, Peter C.
- In:
Journal of interactive marketing : a quarterly …
39
(
2017
),
pp. 39-54
Persistent link: https://www.econbiz.de/10011743757
Saved in:
8
The future of frontline research : invited commentaries
Rafaeli, Anat
;
Altman, Daniel
;
Gremler, Dwayne D.
; …
- In:
Journal of service research : JSR
20
(
2017
)
1
,
pp. 91-99
Persistent link: https://www.econbiz.de/10011648268
Saved in:
9
Contagious effects of customer misbehavior in access-based services
Schaefers, Tobias
;
Wittkowski, Kristina
;
Benoit, Sabine
; …
- In:
Journal of service research : JSR
19
(
2016
)
1
,
pp. 3-21
Persistent link: https://www.econbiz.de/10011433127
Saved in:
10
Trust recovery following a double deviation
Basso, Kenny
;
Santos, Cristiane Pizzutti dos
- In:
Journal of service research : JSR
19
(
2016
)
2
,
pp. 209-223
Persistent link: https://www.econbiz.de/10011485447
Saved in:
1
2
3
4
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->