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~isPartOf:"Journal of retailing"
~isPartOf:"Journal of service management"
~subject:"Beziehungsmarketing"
~subject:"E-commerce"
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Search: "Customer relationship management"
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Beziehungsmarketing
E-commerce
Relationship marketing
213
Consumer behaviour
124
Konsumentenverhalten
124
Customer satisfaction
64
Kundenzufriedenheit
64
Dienstleistungsqualität
53
Einzelhandel
53
Retail trade
53
Service quality
53
Customer integration
28
Kundenintegration
28
Brand management
22
Customer experience
22
Markenführung
22
Online retailing
17
Online-Handel
17
Services
17
Customer value
16
Dienstleistung
16
Distribution channel
16
Kundenwert
16
Vertriebsweg
16
Betriebliche Wertschöpfung
15
Social Web
15
Social web
15
Value creation
15
Brand
14
Brand image
14
Dienstleistungssektor
14
Markenimage
14
Marketing management
14
Marketingmanagement
14
Service industry
14
Customer service
13
Electronic Commerce
13
Kundenservice
13
Internet marketing
11
Markenartikel
11
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109
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3
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Article
210
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3
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Article in journal
213
Aufsatz in Zeitschrift
213
Collection of articles of several authors
3
Sammelwerk
3
Aufsatzsammlung
2
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English
213
Author
All
Grewal, Dhruv
9
Noble, Stephanie M.
5
Aksoy, Lerzan
4
Edvardsson, Bo
4
Jaakkola, Elina
4
McColl-Kennedy, Janet R.
4
Verhoef, Peter C.
4
Blut, Markus
3
Cronin, J. J.
3
Evanschitzky, Heiner
3
Gustafsson, Anders
3
Hammerschmidt, Maik
3
Keiningham, Timothy
3
Kunz, Werner
3
Lemon, Katherine N.
3
Malthouse, Edward C.
3
Neslin, Scott A.
3
Nijssen, E. J.
3
Nordfält, Jens
3
Pauwels, Koen
3
Ponsignon, Frederic
3
Roggeveen, Anne L.
3
Weiger, Welf Hermann
3
Witell, Lars
3
Benoit, Sabine
2
Bilstein, Nicola
2
Biswas, Dipayan
2
Bloemer, Johanna M.
2
Buoye, Alexander
2
Calantone, Roger J.
2
Chen, Jialie
2
El-Manstrly, Dahlia
2
Fisk, Raymond P.
2
Fuchs, Christoph
2
Fumagalli, Elena
2
Gangwar, Manish
2
Giertz, Johann N.
2
Gremler, Dwayne D.
2
Guha, Abhijit
2
Halinen, Aino
2
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Published in...
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Journal of retailing
Journal of service management
Journal of business research : JBR
648
Journal of retailing and consumer services
582
Industrial marketing management : the international journal for industrial and high-tech firms
406
International journal of hospitality management
280
SpringerLink / Bücher
255
The journal of services marketing
225
The journal of business & industrial marketing
192
The service industries journal
187
Journal of the Academy of Marketing Science
171
Journal of strategic marketing
170
International journal of electronic customer relationship management : IJECRM
143
Journal of marketing
124
International journal of contemporary hospitality management
120
Journal of travel and tourism marketing
118
Journal of service research : JSR
117
Journal of hospitality marketing & management
115
The journal of product & brand management
111
Tourism management : research, policies, practice
111
Asia Pacific journal of marketing and logistics
107
The journal of brand management : an international journal
107
Marketing intelligence & planning
105
Cogent business & management
102
Gabler Edition Wissenschaft
102
Psychology & marketing
100
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
99
European journal of marketing : EJM
95
Services marketing quarterly
94
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
86
The international journal of bank marketing : IJBM
85
Journal of marketing management : MM
82
Service business
80
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
78
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
76
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
74
The international review of retail, distribution and consumer research
74
Journal of financial services marketing : JFSM
70
Business horizons
69
Springer eBook Collection / Business and Economics
69
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ECONIS (ZBW)
213
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213
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1
Understanding customers' choice for digital D2C versus multi-brand operations
Kalayci, Eda
;
Becker, Jan U.
;
Barrot, Christian
- In:
Journal of retailing
100
(
2024
)
2
,
pp. 256-273
Persistent link: https://www.econbiz.de/10015065179
Saved in:
2
Should online retailers emphasize efficiency or experience? : first insights on the evolution and heterogeneity of website attributes
El-Manstrly, Dahlia
;
Herhausen, Dennis
;
Guha, Abhijit
; …
- In:
Journal of retailing
100
(
2024
)
2
,
pp. 274-292
Persistent link: https://www.econbiz.de/10015065218
Saved in:
3
Some agents are more similar than others : customer orientation of frontline robots and employees
Leiño Calleja, David
;
Schepers, Jeroen
;
Nijssen, E. J.
- In:
Journal of service management
34
(
2023
)
6
,
pp. 27-49
Persistent link: https://www.econbiz.de/10014456545
Saved in:
4
Customer-to-customer interactions in the sport fan context : typology, framework (C2CIF) and directions for future research
Uhrich, Sebastian
;
Grohs, Reinhard
;
Koenigstorfer, Joerg
- In:
Journal of service management
35
(
2024
)
1
,
pp. 53-70
Persistent link: https://www.econbiz.de/10014456578
Saved in:
5
Brand community formation in service management : lessons from the sport industry
Heere, Bob
;
Lock, Daniel
;
Cooper, Danielle
- In:
Journal of service management
35
(
2024
)
1
,
pp. 71-88
Persistent link: https://www.econbiz.de/10014456580
Saved in:
6
Healthy foods, healthy sales? : cross-category effects of a loyalty program promoting sales of fruit and vegetables
Panzone, Luca A.
;
Tocco, Barbara
;
Brečić, Ružica
; …
- In:
Journal of retailing
100
(
2024
)
1
,
pp. 85-103
Persistent link: https://www.econbiz.de/10014527095
Saved in:
7
The Starbucks effect : when name-based order identification increases customers' store preference and service satisfaction
Lim, Sarah
;
Van Osselaer, Stijn M. J.
;
Goodman, Joseph K.
; …
- In:
Journal of retailing
100
(
2024
)
2
,
pp. 316-329
Persistent link: https://www.econbiz.de/10015065226
Saved in:
8
Quiet sellers : when introversion drives salesperson performance
Chaker, Nawar N.
;
Habel, Johannes
;
Hartmann, Nathaniel N.
; …
- In:
Journal of retailing
100
(
2024
)
3
,
pp. 456-474
Persistent link: https://www.econbiz.de/10015065360
Saved in:
9
The extended reality technology (ERT) framework for designing customer and service experiences in phygital settings : a service research agenda
Batat, Wided
;
Hammedi, Wafa
- In:
Journal of service management
34
(
2023
)
1
,
pp. 10-33
Persistent link: https://www.econbiz.de/10013537613
Saved in:
10
Experiential AR/VR : a consumer and service framework and research agenda
Zarantonello, Lia
;
Schmitt, Bernd
- In:
Journal of service management
34
(
2023
)
1
,
pp. 34-55
Persistent link: https://www.econbiz.de/10013537614
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