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~isPartOf:"Journal of retailing and consumer services"
~isPartOf:"Journal of service research"
~subject:"Customer service"
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Search: subject:"Management"
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| 3 applied filters
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Subject
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Customer service
Consumer behaviour
809
Konsumentenverhalten
809
Beziehungsmarketing
643
Relationship marketing
643
Customer satisfaction
338
Kundenzufriedenheit
338
Einzelhandel
326
Retail trade
326
Brand management
289
Markenführung
289
Dienstleistungsqualität
285
Service quality
285
Brand image
184
Markenimage
184
Brand
147
Markenartikel
145
Online retailing
115
Online-Handel
115
Kundenservice
102
Social Web
102
Social web
102
Internet marketing
82
Marketing management
82
Marketingmanagement
82
Online-Marketing
82
Customer integration
75
Kundenintegration
75
Confidence
72
Vertrauen
72
Emotion
71
E-commerce
70
Electronic Commerce
70
Lieferkette
68
Supply chain
68
Beschwerdemanagement
58
Complaint management
58
Distribution channel
58
Vertriebsweg
58
Viral marketing
55
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5
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Article
103
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Article in journal
103
Aufsatz in Zeitschrift
103
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English
103
Author
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Prentice, Catherine
4
Söderlund, Magnus
3
Wagner, Tillmann
3
Asante, Daniel
2
Asante, Eric Adom
2
Bagherzadeh, Ramin
2
Cambra-Fierro, Jesús
2
Fazal-e-Hasan, Syed
2
Groth, Markus
2
Gustafsson, Anders
2
Huang, Ming-Hui
2
Kwamega, Michael
2
Mortimer, Gary
2
Park, Eunil
2
Paswan, Audhesh K.
2
Polo-Redondo, Yolanda
2
Seger-Guttmann, Tali
2
Subramony, Mahesh
2
Tang, Chunyong
2
Troebs, Cord-Christian
2
Walsh, Gianfranco
2
Al Hakim, Zeina T.
1
Albrecht, Arne Keno
1
Altinigne, Nesenur
1
Andersson, Pernille K.
1
Andzulis, James
1
Arikan, Esra
1
Arli, Denni
1
Ashill, Nicholas J.
1
Auh, Seigyoung
1
Bae, Kunwoo
1
Bagozzi, Richard P.
1
Balakumar, Karthikeyan
1
Bambauer-Sachse, Silke
1
Barrot, Christian
1
Bayón, Tomás
1
Beatty, Sharon E.
1
Becker, Jan U.
1
Berbel-Pineda, Juan M.
1
Bhattarai, Ashok
1
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Published in...
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Journal of retailing and consumer services
Journal of service research
The journal of services marketing
75
International journal of hospitality management
70
Journal of business research : JBR
62
SpringerLink / Bücher
38
Journal of service research : JSR
36
The service industries journal
33
Journal of service management
30
International journal of contemporary hospitality management
23
Psychology & marketing
20
Services marketing quarterly
20
International journal of services and operations management
19
Journal of service theory and practice
18
Gabler Edition Wissenschaft
17
Journal of hospitality marketing & management
17
Journal of retailing
17
Managing service quality : MSQ ; an international journal
17
Journal of the Academy of Marketing Science
15
Europäische Hochschulschriften / 5
14
Journal of air transport management
14
Journal of service theory and practice : JSTP
14
Service business
14
Harvard-Business-Manager : das Wissen der Besten
13
International journal of production economics
13
Springer eBook Collection / Business and Economics
13
Aftersales in der Automobilwirtschaft : Konzepte für Ihren Erfolg
12
Die Zukunft des Customer Service : Analysen, Strategien, Konzeptionen
12
Industrial marketing management : the international journal for industrial and high-tech firms
12
International journal of quality and service sciences
12
Tourism management : research, policies, practice
12
Human Resource Management International Digest
11
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
11
Journal of marketing
11
The TQM journal : the international review of organizational improvement
11
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
11
European journal of marketing : EJM
10
Hybride Wertschöpfung : mobile Anwendungssysteme für effiziente Dienstleistungsprozesse im technischen Kundendienst
10
International journal of business and economics
10
International journal of consumer studies
10
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ECONIS (ZBW)
103
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103
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1
The role of customer relationship vulnerability in service recovery
Cénophat, Sadrac
;
Eisend, Martin
;
Bayón, Tomás
; …
- In:
Journal of service research
27
(
2024
)
2
,
pp. 283-301
Persistent link: https://www.econbiz.de/10014580442
Saved in:
2
The influence of employee accent on customer participation in services
Bourdin, David
;
Sichtmann, Christina
;
Davvetas, Vasileios
- In:
Journal of service research
27
(
2024
)
2
,
pp. 194-212
Persistent link: https://www.econbiz.de/10014580418
Saved in:
3
Is online-to-offline customer care support essential for consumer service?
Sarkar, Biswajit
;
Dey, Bikash Koli
- In:
Journal of retailing and consumer services
75
(
2023
),
pp. 1-29
Persistent link: https://www.econbiz.de/10014373304
Saved in:
4
Stopping the spread : how blame attributions drive customer-to-customer misbehavior contagion and what frontline employees can do to curb it
Danatzis, Ilias
;
Möller-Herm, Jana
- In:
Journal of service research
26
(
2023
)
3
,
pp. 459-475
Persistent link: https://www.econbiz.de/10014326009
Saved in:
5
The impact of intelligent customer service agents' initial response on consumers' continuous interaction intention
Cheng, Zhendong
;
Fan, Wenfang
;
Shao, Bingjia
;
Jia, Wenli
; …
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014460841
Saved in:
6
Can chatbot customer service match human service agents on customer satisfaction? : an investigation in the role of trust
Huang, Dongling
;
Markovitch, Dmitri G.
;
Stough, Rusty A.
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014460850
Saved in:
7
A lagged experience sampling methodology study on spillover effects of customer mistreatment
Fu, Yang
;
Huang, Xiaoyu
- In:
Journal of service research
27
(
2024
)
3
,
pp. 450-469
Persistent link: https://www.econbiz.de/10014580532
Saved in:
8
Would you try it again? : dual effects of customer mindfulness on service recovery
Martinez, Luisa M.
;
Pacheco, Natália Araújo
;
Ramos, …
- In:
Journal of retailing and consumer services
74
(
2023
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014364668
Saved in:
9
Examining the impact of service robot communication styles on customer intimacy following service failure
Park, Junsung
;
Yoo, Joon Woo
;
Cho, Youngju
;
Park, Heejun
- In:
Journal of retailing and consumer services
75
(
2023
),
pp. 1-9
Persistent link: https://www.econbiz.de/10014372639
Saved in:
10
Constructive resistance in the frontlines : how frontline employees' resistance to customer incivility affects customer observers
Kamran-Disfani, Omid
;
Bagherzadeh, Ramin
;
Bhattarai, Ashok
- In:
Journal of service research
26
(
2023
)
4
,
pp. 560-577
Persistent link: https://www.econbiz.de/10014580332
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