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~isPartOf:"Journal of retailing and consumer services"
~isPartOf:"The journal of services marketing"
~subject:"Consumer behaviour"
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Consumer behaviour
Konsumentenverhalten
931
Beziehungsmarketing
807
Relationship marketing
807
Customer satisfaction
454
Kundenzufriedenheit
454
Dienstleistungsqualität
389
Service quality
389
Einzelhandel
348
Retail trade
348
Brand management
317
Markenführung
317
Brand image
197
Markenimage
197
Brand
152
Customer service
150
Kundenservice
149
Markenartikel
149
Online retailing
123
Online-Handel
123
Social Web
113
Social web
113
Customer integration
98
Kundenintegration
98
Emotion
93
Dienstleistungssektor
92
Service industry
92
Marketing management
87
Marketingmanagement
87
Beschwerdemanagement
86
Complaint management
86
Internet marketing
86
Online-Marketing
86
Confidence
85
Vertrauen
85
E-commerce
76
Electronic Commerce
76
Customer experience
71
Viral marketing
70
Virales Marketing
70
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740
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11
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Article
929
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2
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Article in journal
931
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931
Conference paper
4
Konferenzbeitrag
4
Collection of articles of several authors
3
Sammelwerk
3
Conference proceedings
1
Konferenzschrift
1
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English
931
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Prentice, Catherine
14
Klaus, Philipp
12
Park, Jungkun
10
Hollebeek, Linda D.
9
Lombart, Cindy
9
Mattila, Anna S.
7
Agag, Gomaa
6
Khan, Imran
6
Louis, Didier
6
Loureiro, Sandra Maria Correia
6
Quach, Sara
6
Seger-Guttmann, Tali
6
Septianto, Felix
6
Carlson, Jamie
5
Harris, Lloyd C.
5
Jebarajakirthy, Charles
5
Kuppelwieser, Volker
5
Molinillo, Sebastian
5
Mortimer, Gary
5
Rana, Nripendra P.
5
Sharma, Piyush
5
Söderlund, Magnus
5
Abdelmoety, Ziad Hassan
4
Baumann, Chris
4
Borges, Adilson
4
Das, Gopal
4
Dhir, Amandeep
4
Hyun, Hyowon
4
Japutra, Arnold
4
Kumar, Vikas
4
Pantano, Eleonora
4
Paramita, Widya
4
Park, Eunil
4
Paul, Justin
4
Russell-Bennett, Rebekah
4
Sands, Sean
4
Thaichon, Park
4
Wästlund, Erik
4
Adil, Mohd
3
Anaya-Sánchez, Rafael
3
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International Conference on National Brand & Private Label Marketing <1., 2014, Barcelona>
1
Published in...
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Journal of retailing and consumer services
The journal of services marketing
Journal of business research : JBR
820
International journal of hospitality management
309
The journal of product & brand management
306
The journal of brand management : an international journal
291
Psychology & marketing
196
Asia Pacific journal of marketing and logistics
179
Journal of business ethics : JOBE
154
European journal of marketing : EJM
149
Journal of the Academy of Marketing Science
141
Journal of travel and tourism marketing
138
Journal of marketing communications
136
Journal of marketing
130
International journal of consumer studies
129
SpringerLink / Bücher
127
Journal of retailing
123
Marketing intelligence & planning
122
International journal of contemporary hospitality management
121
Journal of hospitality marketing & management
121
Cogent business & management
115
Journal of marketing management : MM
109
Journal of strategic marketing
106
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
104
International journal of retail & distribution management
103
Management science : journal of the Institute for Operations Research and the Management Sciences
103
Industrial marketing management : the international journal for industrial and high-tech firms
102
Marketing letters : a journal of research in marketing
96
The journal of consumer marketing
96
Tourism management : research, policies, practice
96
The service industries journal
91
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
89
Journal of international consumer marketing
89
The international review of retail, distribution and consumer research
89
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
83
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
82
International journal of internet marketing and advertising : IJIMA
80
Journal of fashion marketing and management
79
Journal of marketing research : JMR
79
Journal of promotion management : innovations in planning and applied research
79
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ECONIS (ZBW)
931
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1
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931
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1
Social validation, reciprocation, and sustainable orientation : cultivating "clean" codes of conduct through social influence
Otterbring, Tobias
;
Folwarczny, Michał
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014460858
Saved in:
2
Understanding the relationship between marketing analytics, customer agility, and customer satisfaction : a longitudinal perspective.
Agag, Gomaa
;
Shehawy, Yasser Moustafa
;
Almoraish, Ahmed
; …
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014462263
Saved in:
3
Customer definitions of moral value for retail brands : a qualitative understanding
Wei, Yunyi
;
Sit, Kokho
;
Ekinci, Yuksel
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014462367
Saved in:
4
Identifying the motivating factors to promote socially responsible consumption under circular economy : a perspective from norm activation theory
Sajjad, Aqsa
;
Zhang, Qingyu
;
Asmi, Fahad
;
Anwar, …
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-15
Persistent link: https://www.econbiz.de/10014460783
Saved in:
5
Is online-to-offline customer care support essential for consumer service?
Sarkar, Biswajit
;
Dey, Bikash Koli
- In:
Journal of retailing and consumer services
75
(
2023
),
pp. 1-29
Persistent link: https://www.econbiz.de/10014373304
Saved in:
6
Hey Google, I trust you! : the consequences of brand anthropomorphism in voice-based artificial intelligence contexts
Patrizi, Michela
;
Šerić, Maja
;
Vernuccio, Maria
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014462234
Saved in:
7
Integrated banking channel service quality (IBCSQ) : role of IBCSQ for building consumers' relationship quality and brand equity
Sreejesh, S.
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014460872
Saved in:
8
To "green dine" or not to "green dine"? : assessing the impact of beliefs and altruism
Nimri, Rawan
;
Kralj, Anna
;
Shishan, Farah
;
Suheimat, Nouf
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014462306
Saved in:
9
The impact of adopting customization policy and sustainability for improving consumer service in a dual-channel retailing
Chauhan, Ruchi
;
Majumder, Arunava
;
Kumar, Varun
- In:
Journal of retailing and consumer services
75
(
2023
),
pp. 1-25
Persistent link: https://www.econbiz.de/10014372646
Saved in:
10
Customer inspiration in retailing : the role of perceived novelty and customer loyalty across offline and online channels
Frasquet Deltoro, Marta
;
Ieva, Marco
;
Mollá Descals, …
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-9
Persistent link: https://www.econbiz.de/10014460825
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