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~isPartOf:"Journal of retailing and consumer services"
~language:"eng"
~subject:"Markenimage"
~subject:"Service quality"
~type_genre:"Article in journal"
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Markenimage
Service quality
Consumer behaviour
1,930
Konsumentenverhalten
1,929
Einzelhandel
666
Retail trade
666
Relationship marketing
583
Beziehungsmarketing
582
Customer satisfaction
421
Kundenzufriedenheit
419
Online retailing
384
Online-Handel
384
Dienstleistungsqualität
331
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Prentice, Catherine
13
Park, Jungkun
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Söderlund, Magnus
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Japutra, Arnold
5
Lombart, Cindy
5
Loureiro, Sandra Maria Correia
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Paul, Justin
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Park, Eunil
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Prybutok, Victor R.
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Rokonuzzaman, Md
4
Alnawas, Ibrahim
3
Borges, Adilson
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Casidy, Riza
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Cuny, Caroline
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Das, Gopal
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Dawes, John
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El Hedhli, Kamel
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Konuk, Faruk Anıl
3
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3
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3
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Journal of retailing and consumer services
Journal of business research : JBR
702
International journal of hospitality management
470
The journal of brand management : an international journal
340
The service industries journal
319
The journal of product & brand management
311
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
229
The journal of services marketing
225
Tourism management : research, policies, practice
214
Journal of travel and tourism marketing
213
International journal of contemporary hospitality management
192
Psychology & marketing
176
Auditing : a journal of practice & theory
172
Journal of hospitality marketing & management
169
Asia Pacific journal of marketing and logistics
165
Services marketing quarterly
151
Cogent business & management
150
Journal of air transport management
148
European journal of marketing : EJM
143
The TQM journal : the international review of organizational improvement
130
Marketing intelligence & planning
121
Service business
120
Industrial marketing management : the international journal for industrial and high-tech firms
119
International journal of quality & reliability management
113
International journal of quality and service sciences
113
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
111
International journal of services and operations management
107
International journal of productivity and quality management : IJPQM
106
Journal of service research : JSR
105
Journal of the Academy of Marketing Science
104
Journal of service management
102
Health care management review : HCM review
101
Journal of strategic marketing
101
Total quality management & business excellence
98
Journal of marketing communications
97
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
97
The accounting review : a publication of the American Accounting Association
94
Journal of marketing
89
Quality management journal : QMJ
89
Journal of international consumer marketing
88
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ECONIS (ZBW)
560
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1
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10
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560
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date (oldest first)
1
Can chatbot customer service match human service agents on customer satisfaction? : an investigation in the role of trust
Huang, Dongling
;
Markovitch, Dmitri G.
;
Stough, Rusty A.
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014460850
Saved in:
2
The challenge of integrating "intelligent" technologies in luxury shopping contexts : the role of brand personality appeal and consumers’ status consumption orientation
Sestino, Andrea
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014460780
Saved in:
3
Counterfeit brands and Machiavellianism : consequences of counterfeit use for social perception
Razmus, Wiktor
;
Grabner-Kräuter, Sonja
;
Adamczyk, Grzegorz
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014460822
Saved in:
4
Customer definitions of moral value for retail brands : a qualitative understanding
Wei, Yunyi
;
Sit, Kokho
;
Ekinci, Yuksel
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014462367
Saved in:
5
Demonstrating the influencing factors and outcomes of customer experience in omnichannel retail
Zhang, Xueting
;
Park, Younggeun
;
Park, Jaejin
;
Zhang, Hao
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014462160
Saved in:
6
Determining influence of service quality on user identification, belongingness, and satisfaction on mobile social media : insight from emotional attachment perspective
Pang, Hua
;
Zhang, Kaige
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014462295
Saved in:
7
Enhance understandings of Online Food Delivery's service quality with online reviews
Ma, Bohao
;
Wong, Yiik Diew
;
Teo, Chee Chong
;
Wang, Ziyang
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014460837
Saved in:
8
Exploring the effects of value co-creation strategies in event services on attendees' citizenship behaviors : the roles of customer empowerment and psychological ownership
Zhang, Xingyi
;
Singh, Smita
;
Li, Jing
;
Shao, Xiaolong
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014460864
Saved in:
9
Exploring the influence mechanism of chatbot-expressed humor on service satisfaction in online customer service
Xie, Yuguang
;
Liang, Changyong
;
Zhou, Peiyu
;
Jiang, Li
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-17
Persistent link: https://www.econbiz.de/10014460852
Saved in:
10
Green power of virtual influencer : the role of virtual influencer image, emotional appeal, and product involvement
Jiang, Kan
;
Zheng, Junyuan
;
Luo, Shaohua
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014462270
Saved in:
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