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~isPartOf:"Journal of retailing and consumer services"
~person:"Fazal-e-Hasan, Syed"
~person:"Söderlund, Magnus"
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Customer satisfaction
10
Kundenzufriedenheit
10
Beziehungsmarketing
8
Relationship marketing
8
Consumer behaviour
7
Konsumentenverhalten
7
Dienstleistungsqualität
6
Service quality
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Customer service
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Kundenservice
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Dienstleistungssektor
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Service encounters
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Service industry
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Brand image
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Brand management
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Lieferantenmanagement
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Fazal-e-Hasan, Syed
Söderlund, Magnus
Prentice, Catherine
18
Park, Jungkun
14
Pantano, Eleonora
11
Sarkar, Biswajit
11
Lombart, Cindy
10
Yan, Ruiliang
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Agag, Gomaa
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Thaichon, Park
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Louis, Didier
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Mortimer, Gary
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Hollebeek, Linda D.
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Hyun, Hyowon
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Khan, Imran
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Molinillo, Sebastian
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Park, Eunil
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Paul, Justin
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Septianto, Felix
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Cliquet, Gérard
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Dawes, John
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Japutra, Arnold
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Jebarajakirthy, Charles
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Rana, Nripendra P.
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Seger-Guttmann, Tali
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Abdelmoety, Ziad Hassan
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Baumann, Chris
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Borges, Adilson
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Casidy, Riza
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Das, Gopal
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Dey, Bikash Koli
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Dhir, Amandeep
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Dwivedi, Yogesh Kumar
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Journal of retailing and consumer services
Research paper / Ekonomiska Forskningsinstitutet vid Handelshögskolan i Stockholm
4
The international review of retail, distribution and consumer research
3
EFI research paper / Ekonomiska Forskningsinstitutet, Handelshögskolan i Stockholm
2
Business strategy and the environment
1
Journal of business research : JBR
1
Journal of hospitality marketing & management
1
Journal of international consumer marketing
1
Journal of service management
1
Managing customer relationships on the Internet
1
Managing service quality : MSQ ; an international journal
1
Psychology & marketing
1
Technological forecasting & social change : an international journal
1
The Australian journal of agricultural and resource economics
1
The European retail digest : the authoritative guide to trends and developments in retailing across Europe
1
The journal of brand management : an international journal
1
The journal of consumer marketing
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ECONIS (ZBW)
11
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1
Examining the consequences of customer-oriented deviance in retail
Mortimer, Gary
;
Fazal-e-Hasan, Syed
;
Strebel, Judi
- In:
Journal of retailing and consumer services
58
(
2021
),
pp. 1-14
Persistent link: https://www.econbiz.de/10012431571
Saved in:
2
The impact of service failure on brand credibility
Bougoure, Ursula Sigrid
;
Russell-Bennett, Rebekah
; …
- In:
Journal of retailing and consumer services
31
(
2016
),
pp. 62-71
Persistent link: https://www.econbiz.de/10011528525
Saved in:
3
Examining the role of consumer hope in explaining the impact of perceived brand value on customer-brand relationship outcomes in an online retailing environment
Fazal-e-Hasan, Syed
;
Ahmadi, Hormoz
;
Mortimer, Gary
; …
- In:
Journal of retailing and consumer services
41
(
2018
),
pp. 101-111
Persistent link: https://www.econbiz.de/10011808556
Saved in:
4
Merely asking the customer to recommend has an impact on word-of-mouth activity
Söderlund, Magnus
;
Mattsson, Jan
- In:
Journal of retailing and consumer services
27
(
2015
),
pp. 80-89
Persistent link: https://www.econbiz.de/10011388078
Saved in:
5
Joking with customers in the service encounter has a negative impact on customer satisfaction : replication and extension
Söderlund, Magnus
;
Oikarinen, Eeva-Liisa
- In:
Journal of retailing and consumer services
42
(
2018
),
pp. 55-64
Persistent link: https://www.econbiz.de/10011826035
Saved in:
6
Employee encouragement of self-disclosure in the service encounter and its impact on customer satisfaction
Söderlund, Magnus
- In:
Journal of retailing and consumer services
53
(
2020
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012171941
Saved in:
7
The role of customer gratitude in making relationship marketing investments successful
Fazal-e-Hasan, Syed
;
Lings, Ian
;
Neale, Larry
; …
- In:
Journal of retailing and consumer services
21
(
2014
)
5
,
pp. 788-796
Persistent link: https://www.econbiz.de/10010407223
Saved in:
8
Loyalty program rewards and their impact on perceived justice, customer satisfaction, and repatronize intentions
Söderlund, Magnus
;
Colliander, Jonas
- In:
Journal of retailing and consumer services
25
(
2015
),
pp. 47-57
Persistent link: https://www.econbiz.de/10011313602
Saved in:
9
Employee display of burnout in the service encounter and its impact on customer satisfaction
Söderlund, Magnus
- In:
Journal of retailing and consumer services
37
(
2017
),
pp. 168-176
Persistent link: https://www.econbiz.de/10011729830
Saved in:
10
The consumer experience : the impact of supplier effort and consumer effort on customer satisfaction
Söderlund, Magnus
;
Sagfossen, Sofie
- In:
Journal of retailing and consumer services
39
(
2017
),
pp. 219-229
Persistent link: https://www.econbiz.de/10011747828
Saved in:
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